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“Great place to stay in Durango on Animas River”

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DoubleTree by Hilton Durango
Ranked #3 of 33 Hotels in Durango
Certificate of Excellence
GreenLeadersGold level
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Great place to stay in Durango on Animas River”
Reviewed July 22, 2013 via mobile

Double tree is located less than a 5 min walk from the narrow gauge railroad station and close to the heart of downtown Durango.

Rooms are clean and fairly modern, spacious bathrooms, and some offer gorgeous views of Animas River.

Staff was very friendly and helpful to us throughout the stay.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DenverAC22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review, July 24, 2013
Thank you for reviewing our hotel the DoubleTree by Hilton Durango on Trip Advisor. It is great to get your feedback. We totally agree with you about our location, on the beautiful Animas River and close to the Train and Downtown amenities. We welcome you back to stay with us again the next time your travels bring you to Durango.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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tucson
Level Contributor
153 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed July 22, 2013

As longtime, loyal Hilton clients, this one was strange. As I read others' comments, I could get the same sense of something slightly off. The location is great, cookies warm, building attractive BUT staff seem very disconnected and not quite happy. Often, they look up and then go back to conversations with no connection to guests waiting or just walking through.
The all important in room coffee is on a table in a dark corner with no good light source. It made it difficult to make a proper cup.

The comment about the dining room is spot on. Lots of staff, friendly but no evidence of training or good management. One morning we watched 6 employees setting tables or chatting while guests sat and waited for even minimal attention, like a menu or coffee. 2 of 3 mornings we had to seek out server.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TucsonSiobbhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review, July 24, 2013
Thank you for reviewing our hotel, the Doubletree by Hilton Durango on Trip Advisor.
We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. I will follow up with my team immediately to ensure we take all necessary steps to make sure this does not happen in the future. Thank you again for sharing your experience with us, we hope the next time your travels bring you to Durango that you would stay with us again.
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Denver
Level Contributor
118 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed July 22, 2013

I stayed here for two wonderful nights in late June. I recommend paying the extra few dollars for a river-view rooms. I loved sitting on the balcony and watching the tubers and kayakers float by. The front desk staff was very friendly and genuine, housekeeping was thorough and the hotel was pretty quiet even though it was sold out. There is a walking path right in front of the hotel, and plenty of shops and grocery stores within easy walking distance. It was a little pricey because of being in the high season but all in all worth the money. I would definitely go back to the Doubletree Durango.

Room Tip: It's worthwhile to upgrade to a river-view room if you plan to spend any time in your room.
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gahoppe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review, July 24, 2013
Thank you for reviewing our hotel, the Doubletree by Hilton Durango on Trip Advisor. It is always great to get feedback from our guests. We're pleased that you had a wonderfully relaxing stay with us. We couldnt agree more about the River View Rooms with balcony overlooking the river -they are relaxing and well worth it. We welcome you back to stay with us again soon.
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The Woodlands, Texas
Level Contributor
541 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 262 helpful votes
Reviewed July 22, 2013 via mobile

Wow....when you arrive at your hotel you want the front desk to give you a good impression...Not The Case Here! Complete disorganization ...lack of good knowledge of the area and NO supporting maps of the area available. The room is good and very clean and the location is super. Once you can find a bellman they are very helpful. It appears to be the best in the city....but in another city it would struggle to rank number one!

Stayed July 2013, traveled with family
Helpful?
Thank drlehman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review, July 24, 2013
Thank you for reviewing our hotel, the Doubletree by Hilton Durango on Trip Advisor.
We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. I will follow up with my team immediately to ensure we take all necessary steps to make sure this does not happen in the future. Thank you again for sharing your experience with us, We hope the next time your travels bring you to Durango that you would stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
51 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 21, 2013 via mobile

We loved staying at this hotel. It is right on the river and each room has balconies. We reserved a room with a river view and could watch rafters and kayakers going down the river. It is in walking distance to the Main Street with many good restaurants and shops. The rooms are very spacious which is a nice change from so many of the newer hotels! It is a little older but seems to be renovated and maintained very well. You can not beat the location! Will be staying there again next time we are in Durango.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mneed79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review, July 24, 2013
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor. We appreciate your feedback. We're pleased that you had a good stay with us and glad to learn that you would come back again. We look forward to having you stay at our hotel the next time your travels bring you to Durango.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington Park, Maryland
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 21, 2013

We stayed here from 14 to 17 July. We had a river view room with a balcony. The view from our balcony was refreshing and enjoyable having the sound of the river. Durango was centrally located for our activities. The staff was incredibly nice, friendly and helpful. The warm cookies at check-in were a nice bonus. They were able to quickly accommodate extra items needed for our room. If I ever return to Durango, this will be the hotel that I book. The hotel was very quiet and peaceful. very welcoming for a vaction.

Room Tip: You definitely want a river view as this room type gives you a balcony. I recommend high floor away...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tonya L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review, July 24, 2013
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor. We appreciate getting feedback from our guests, it tells us how we are doing. We thank you for
your compliments of our staff, we will be sure to pass them on to them. We will look forward to having you stay with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Katy, Texas
Level Contributor
68 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed July 21, 2013

This hotel is the perfect location. You can walk across the street and you are downtown and around the corner is the train station. At check-in, the front desk gives you a warm chocolate chip cookie. It was so delicious, I asked for another one day after dinner. The staff was very nice and attentive. My room was cleaned spotless every day.

The decor of this hotel is a nice mix of the old town feel and modern. I did not get a chance to use the fitness facility, but I heard it was nice. If you don't feel like the treadmill, there is a walking trail right outside that follows along the river. The restaurant over looks the river and has a nice breakfast buffet or you can order off the menu.

The beds were super comfortable and they had a variety of pillow softness to choose from. Overall I would definitely stay here again.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KelliM819
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review, July 24, 2013
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor. It sounds like you had a great time staying with us. We do have a great location and our cookies are absolutely yummy. We welcome you back to stay with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Durango

Property: DoubleTree by Hilton Durango
Address: 501 Camino Del Rio, Durango, CO 81301-5449
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Durango
#1 Business Hotel in Durango
#2 Family Hotel in Durango
#3 Romantic Hotel in Durango
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — DoubleTree by Hilton Durango 3.5*
Number of rooms: 159
Official Description (provided by the hotel):
Low-rise Hotel set on the banks of Animas River at Highways 160 & 550; convenient to Fort Lewis College & tourist attractions. ... more   less 
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Also Known As:
Doubletree Durango
Durango Doubletree

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