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“Nice staff, fair location” 4 of 5 bubbles
Review of Quality Inn Durango

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Quality Inn Durango
Ranked #5 of 33 Hotels in Durango
Certificate of Excellence
Washington State
Level Contributor
92 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Nice staff, fair location”
4 of 5 bubbles Reviewed July 11, 2014

We were disappointed that our request was not honored, even though we called before arriving and noted our request in our initial reservation. Call the night before if you have special requests. That being said, the room was clean and quiet (after we had complain once about noisy neighbors). The location is not anywhere near downtown, but the trolly is free and stops across the street, tho we drove in the evening to town. The staff was friendly, including the breakfast server. The price was not a bargain, but for Durango it was competitive I guess.
Bed was comfortable. Towels could have been a little nicer.

Room Tip: Take the free trolly. Also a self-serve type mexican restaurant is within walking distance and very...
See more room tips
  • Stayed June 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank marycoug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Manager at Quality Inn Durango, responded to this review, July 25, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We agree with you, our towels and pillows needed upgrading. We have been replacing all of them that are worn our with a much hirer quality, and all should be 5 star in the next few weeks. We hope to see you again soon, and thank you again for sharing!

Sincerely,

Brooke Henderson & the
Durango Quality Inn Team
2930 Main Street
970-259-5373
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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465 reviews from our community

Traveler rating
    210
    167
    67
    14
    7
See reviews for
132
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Denver, Colorado
Level Contributor
337 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
4 of 5 bubbles Reviewed July 4, 2014

The Hotel is located several blocks from the main area of the action in downtown Durango. You could walk the distance, but it's a good walk. One perk is the free trolly has a stop across the street. The pool is on the smaller side and they have a hot tub.
The breakfast is served on the second floor above the office. If a person has issues with stairs this might not be the best place to stay. I also did not see any kind of elevator.
The room was clean. They has a chalk board to draw on in the room. That seems like a fun idea for kids who like to draw. It did seem like there was limited parking with the number of rooms.

Room Tip: If you are looking to be close to the train and downtown within a short walk this is not the place t...
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank jcrumley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Manager at Quality Inn Durango, responded to this review, July 25, 2014
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with the rest of our team, and they join me in thanking you for your kind words. Each one of us here takes pride in our hotel, and the services we provide, and we are so glad you enjoyed your stay.

I hope you will stay with us again during your next Durango trip!

Sincerely,
Brooke Henderson &
The Quality Inn Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Myers, Florida
Level Contributor
68 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed July 2, 2014 via mobile

Room was ok. Your typical motel experience. Parking was extremely limited here. The girl at the front desk was very nice and welcoming. This place was a little too far out of the main town for us. Breakfast wasn't too good.

Stayed July 2014, traveled with family
Helpful?
1 Thank amy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Manager at Quality Inn Durango, responded to this review, July 25, 2014
Thank you for taking the time to fill out our online survey with such positive feedback! I am happy that you were able to take advantage of our breakfast as well, and sorry to hear that you were dissatisfied with it. We work hard at providing fresh, healthy, and home made options for our guests, and would love some direct feedback on what would have made it better for you. Each one of us here take pride in our hotel, and the services we provide, and hope you will give a chance in the future to provide you with a superior stay.

Sincerely,
Brooke Henderson &
The Quality Inn Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
port
Level Contributor
44 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed June 29, 2014

I get the feeling some rooms have not been renovated, the room we received was not like the one in the pictures, however, all of the amenities were provided and we did get a good nights sleep. If the room had been renovated like the one in the pictures, I would have given a higher rating. The transition from the pool to the hot tub is down a flight of stairs, not difficult just inconvenient, when we removed the bubble pack cover to the hot tub, all of these little blue bubble tops were floating in the water - they need a new cover. The breakfast area and ice machine are located up a flight of steps above the check-in lobby - once again inconvenient and in need of renovation.

Room Tip: Ask for a renovated room
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  • Stayed June 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank scot b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Manager at Quality Inn Durango, responded to this review, July 25, 2014
Thank you very much for taking the time to provide us feedback from your stay. We sincerely appreciate hearing from our guests, and use this information to make improvements for future guests.

Although it looks like you enjoyed many parts of your stay, there were some areas that could have been improved. We have been renovating our hotel to provide our guests with an even more comfortable, and fun experience during their stay. Part of this renovation included floors, carpeting and furniture, and heating and AC improvements! Our goal is to continue to exceed our guest’s expectations, and we will continue to make improvements in the future to help us achieve that goal.

Thank you so much for providing us with your input, and we hope that you will come again on your next visit through Durango.

Sincerely,
Brooke Henderson
& The Quality Inn Team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arizona
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed June 29, 2014

Overall we had a great stay and will stay here again if we are in the area! The room was very clean and comfortable. If you have kids they will enjoy writing on the chalkboard wall! The staff at the front desk was friendly and helpful. The breakfast was good.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank funshineRN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Manager at Quality Inn Durango, responded to this review, July 25, 2014
Thank you so very much for your review. It is always wonderful to hear when our guests have a positive experience with us, and encourages our team in all their efforts and hard work. I hope you will come visit us again, and thank you for choosing our hotel during your Durango visit.

Sincerely,
Brooke Henderson &
The Quality Inn Durango Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Cruces, New Mexico
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed June 23, 2014

This hotel was very nice, with great amenities, all the way down to the chalkboard that my husband and grown sons thoroughly enjoyed. The bed was comfortable and the bathroom was clean. We arrived late and left early, but enjoyed the breakfast. The young lady in charge of the breakfast was very pleasant and accommodating. We left our pillows and notified the hotel that evening and was promised that they would be mailed to us at no cost to us. The manager called to verify our information and we received the pillows today. Very nice staff!!!

  • Stayed June 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Patricia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Manager at Quality Inn Durango, responded to this review, July 25, 2014
It is always a pleasure to receive positive feedback, and we thank you for taking to share your experience with us. Our entire team works hard for each one of our guests, and just love hearing when our guests are happy! We hope to see you again on your future trips to Durango. Thank you for choosing our hotel during your visit.

Until next time,
Brooke Henderson & the
Quality Inn Durango Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helena, MT
Level Contributor
76 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed June 23, 2014

We stayed for 7 nights and it was great. A very clean room and very friendly staff led by the delightful, helpful and super manager, Brooke. She was absolutely excellent.
The breakfast had eggs, sausage, gravy, and much, much more served by a staff who greeted every guest and also thanked them for coming. The grounds were kept almost as clean as the room. Great location for going downtown or up the mountain or visiting Fort Lewis College.
The room was very quiet.
We expect to stay there again and often.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 2uktraveler09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityM1, Manager at Quality Inn Durango, responded to this review, July 25, 2014
It is always a pleasure to receive positive feedback, and we thank you for taking to share your experience with us. Our entire team works hard for each one of our guests, and just love hearing when our guests are happy! We hope to see you again on your future trips to Durango. Thank you for choosing our hotel during your visit.

Until next time,
Brooke Henderson & the
Quality Inn Durango Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn Durango

Property: Quality Inn Durango
Address: 2930 Main Ave, Durango, CO 81301-4243 (Formerly Comfort Inn)
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Durango
#4 Business Hotel in Durango
#5 Family Hotel in Durango
#6 Romantic Hotel in Durango
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn Durango 2.5*
Number of rooms: 48
Official Description (provided by the hotel):
Find yourself surrounded by the beauty of Colorado and the history of Durango when you stay at our Quality Inn(R) hotel near the Silverton Narrow Gauge Railroad. Our smoke-free quality hotel in Durango is ideally located less than two miles away from the historic downtown area and is also near a variety of popular attractions like: - Durango Train - Multiple Durango Breweries - Fort Lewis College - Mesa Verde National Park The Animas River area offers a variety of outdoor activities, such as hiking trails, rafting and fishing. Our hotel also offers many packages including: - Brewery -or- Wine - Paddleboards - Cruiser Bikes Relax after an active day or get work done before you head out at our business center with access to copy and fax services. Hold an event at our meeting room, which accommodates up to 30 guests, and take advantage of additional amenities at our Durango hotel like: - Free breakfast - Free WiFi - Free weekday newspaper - Seasonal outdoor pool - Indoor whirlpool All inviting guest rooms feature coffee makers, hair dryers and TVs. You can always depend on our Quality Inn hotel to give you great value. At Durango, CO hotels like ours, you get an affordable hotel with all the amenities you expect, whether on business travel, a weekend getaway or vacation. Book now! ... more   less 
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Also Known As:
Quality Inn Durango Hotel Durango
Comfort Inn Durango
Durango Quality Inn

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