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“Great place to stay w kids”

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Best Western Plus Rio Grande Inn
Ranked #12 of 33 Hotels in Durango
Certificate of Excellence
Reviewed June 30, 2014 via mobile

I stayed here during a 4-day trip with my two kids (7&10).
First the great stuff:
1. GREAT breakfast, kids loved it
2. Indoor pool - kids played in it for 2 hours a day and LOVED it.
3. Great location. We walked to the train station and historic district/restaurants. Was close enough for walking with two kids so didn't need a car.
4. GREAT staff at front desk - gave the kids extra cookies, helped w restaurant suggestions - and really nice.
5. Nice rooms - updated and all the up-to-date goodies.

Now for the bad (and it's just one thing)

1. The A/c is a wall/window unit, not central air. We were on an interior room, and the A/c blew into the bathroom - main bedroom area was hot. They did give us a fan, and also have us a discount on our stay (even offered to change our room), but we were unpacked- so just stayed and got the good discount (50%off)!

Overall - GREAT place and I would highly recommend.
(A little late on the review - but am thinking about going back, and this was the place I will stay again! Thought I would give them some good press:-)...)

Stayed: August 2013
Thank Mattburrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at Best Western Plus Rio Grande Inn, responded to this reviewResponded July 1, 2014

Thank you so much for the review. I apologize about the problems with the a/c. I am glad that we were able to offer you a bit of a discount. We are happy that you enjoyed all the other things that the property has to offer and hope that you have a great holiday weekend.

Mary Kay Dobson
970-385-4980
marykay@bwriograndeinn.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (881)
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535 - 541 of 881 reviews

Reviewed June 28, 2014

Best place to stay in Durango!....Friendly and efficient staff, comfy rooms, excellent breakfast, lots of parking, balcony, indoor pool and hot tub ans all at an exceptional value..Great location off the beaten path but walking distance to Train station and Main Ave....Very enloyable experience whenever we stay here A winner!

  • Stayed: June 2014, traveled with friends
    • Value
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Review collected in partnership with Best Western
1  Thank Bob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at Best Western Plus Rio Grande Inn, responded to this reviewResponded July 1, 2014

Thank you very much for the wonderful review. We do have a great location, close to the train and downtown. You can park your car and walk to everything! We are so happy that you had a great stay and look forward to your return.

Mary Kay Dobson
970-385-4980
marykay@bwriograndeinn.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2014

This BW is so close to town, you will not need to drive anywhere. 2 blocks to the train station and all the shops and restaurants. Great happy hour between 5:30 and 7:00pm with hard drinks, brews and chips and salsa. Nice added bonus. Basic continental breakfast but just fine to get your day rolling. Very friendly and helpful employees. Will stay here again when we roll into town!!!

Stayed: June 2014, traveled as a couple
Thank jrdaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, Front Office Manager at Best Western Plus Rio Grande Inn, responded to this reviewResponded June 29, 2014

Thank you for this outstanding review. We appreciate your feedback and value your business. I'm happy to hear that you enjoyed our amenities. I hope that you were able to enjoy some of the activities Durango has to offer. We look forward to your visit in the future. Thank you again and have a nice day!

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Reviewed June 24, 2014

The Best Western Rio Grande has excellent service. The staff is very kind and the rooms are very clean. I appreciate the amenities. The internet speed is good. The breakfast is only so-so, but it is convenient for business travel. The location cannot be beat. It is easy walking distance to the train, restaurants, and the beautiful main street area.

  • Stayed: June 2014, traveled on business
    • Value
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Review collected in partnership with Best Western
Thank Amy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, Front Office Manager at Best Western Plus Rio Grande Inn, responded to this reviewResponded June 27, 2014

Thank you for providing us with this great review. We appreciate your feedback as it allows us to better improve our service and our hotel amenities. Thank you again for your valued business and please come to see us again soon.

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Reviewed June 23, 2014

This is a good place to stay if you're planning to ride the Durango-Silverton train. The rooms are clean & reasonable, the free breakfast is good, and you're within 2 blocks of the train station, good restaurants, shopping, and a liquor store - and about 4 blocks from a grocery store. We had only 2 days to spend, 1 spent on train, so we hope to return to Durango so we can explore the area more. If we do, there's a good chance we would choose this hotel again. The balcony with bistro table & chairs is a nice feature.

  • Stayed: June 2014, traveled as a couple
    • Value
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Review collected in partnership with Best Western
Thank Jeff G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, Front Office Manager at Best Western Plus Rio Grande Inn, responded to this reviewResponded June 27, 2014

Thank you for commending our property and its location. We appreciate your kind words regarding our cleanliness and value. I am so glad that you had a nice time staying with us. Please come to see us again soon as there are many fun activities in Durango to explore.

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Reviewed June 21, 2014

we paid more than $200.00 for an old room with a very noisy and antiquated air con unit that kept us awake until we turned it off. The bathroom is also designed for Lilliputians, as the jacuzzi tub is only about 4 feet or so in length. The breakfast was good, but this is too much for this type of property.

  • Stayed: June 2014, traveled as a couple
    • Value
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    • Sleep Quality
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Thank BillBoyd46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, Front Office Manager at Best Western Plus Rio Grande Inn, responded to this reviewResponded June 27, 2014

Thank you for providing us with this review as we value your business. Your feedback is very important to us. We will use your feedback to better improve our facility.
I apologize if the jetted tub was an inconvenient size for you. We have been upgrading our facility with new carpet, a fitness room, and mattresses. More renovations are scheduled to occur and they include our bathroom fixtures and vanities. I hope you come to see us again as we would love to have you.
Thank you again for your feedback and your valued business.

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Reviewed June 19, 2014

This was one of our last available options in town. We got a room that opened to the inside of the hotel, but I imagine the rooms that open to the outside are identical. The staff was friendly and the room was large and clean. The morning breakfast had many options and everything tasted great. The hotel let us park during the day the next day while we rode the train. Price seemed a little high, but not unreasonable.

  • Stayed: June 2014, traveled with family
    • Value
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    • Cleanliness
    • Service
Thank Jeremy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at Best Western Plus Rio Grande Inn, responded to this reviewResponded June 20, 2014

Thank you for taking the time to review our hotel on this site. We are very happy that your enjoyed your accommodation and the amenities that we have to offer. We do have a great location and a great staff. We appreciate the positive feedback and hope that you had a great time in Durango.

Mary Kay Dobson
970-385-4980
marykay@bwriograndeinn.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Rio Grande Inn

Address: 400 E 2nd Ave, Durango, CO 81301-5602
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Durango
#5 Business Hotel in Durango
#5 Romantic Hotel in Durango
Price Range: $103 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Rio Grande Inn 2.5*
Number of rooms: 102
Official Description (provided by the hotel):
Welcome to the BEST WESTERN PLUS Rio Grande Inn! Located only 1.5 blocks from the Durango & Silverton Narrow Gauge Railroad. BEST WESTERN Rio Grande Inn is perfect for the train enthusiasts of all ages. You can leave your vehicle in our parking lot and take a short to the train depot. Free HAPPY HOUR every evening from 5:30 PM to 7:30 PM. Includes(2) complimentary drinks per guest. Free HOT BREAKFAST every morning. Get your day stared right with our extended breakfast: Hot sausage, scrambled eggs, sausage gravy, biscuits, fresh fruit, yogurt, OJ and coffee. Walking distance to world class dining, galleries and amazing shopping. Some guests come for our top notch skiing. Take advantage of our GREAT location and rates when in town for business or pleasure. ... more   less 
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Also Known As:
Best Western Plus Rio Grande Hotel Durango
Best Western Durango
Durango Best Western

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