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“Best Western Plus Rio Grande Inn - Durango, CO” 4 of 5 bubbles
Review of BEST WESTERN PLUS Rio Grande Inn

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BEST WESTERN PLUS Rio Grande Inn
Ranked #9 of 33 Hotels in Durango
Certificate of Excellence
Colorado Springs, Colorado
Level Contributor
3 reviews
3 hotel reviews
“Best Western Plus Rio Grande Inn - Durango, CO”
4 of 5 bubbles Reviewed November 19, 2013

This hotel offers exceptional value for the cost. The only deficiency was the slow internet service, but I understand it is that way all over the local area. The rooms were clean, and the beds were decent. The breakfast offered many choices, including a variety of healthy options. Some of the rooms (although ours didn't) had balconies with a wrought iron table and chairs, which was a nice touch. The front desk service was excellent, especially when providing directions. We did not use the pool or hot tub, but they looked inviting. The hotel is kind of tucked away behind the train station, but not too hard to find.

  • Stayed November 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank lmjennin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, November 24, 2013
Thank you very much for the wonderful review. We do have a great product and are very happy that you were pleased with your stay. We are working on finding different internet options and do apologize for any slowness that you experienced during your stay. We all hope that you had a great time in Durango and that you have a fun holiday season.

Mary Kay Dobson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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764 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (117)
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English first
Southampton
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed November 17, 2013

Arrived later than planned but reception was ready. Efficient check in and invitation to "cocktails" on the house. Brilliant intro to Durango. Ginny the hostess was great. Informative and set us up for a great dinner (The Ore House). Rooms OK - none was a little noisy due to highway proximity but not really an issue. Durango has a great downtown area to explore. Breakfast was wholesome too followed by a friendly and efficient check-out. Indoor pool / hot-tub were very tempting but alas we had no spare time. Good value. Would recommend and would stay again.

  • Stayed November 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, November 18, 2013
Thank you very much for the nice review. We appreciate your taking the time to go on this site and rate our hotel. It really means a great deal to all of us especially when it is so positive. We are happy that you enjoyed our facility and staff. We all hope that your journeys were pleasant and that you will stay with us again if you ever come back to the area.

Thank you again!

Mary Kay Dobson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texarkana, Texas
Level Contributor
75 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed November 14, 2013

We enjoyed our stay at this Best Western. We decided to stay here because it was located very near the train depot for the Durango Silverton Train. We checked in late one afternoon and was given directions to several restaurants within walking distance - train depot is also within walking distance. The staff was very friendly, rooms were nice and clean, beds very comfortable. The breakfast was very nice with a lot of choices. The indoor pool are was clean and centrally located.

Room Tip: If you want to park close to your room - ask for a room on the side facing the highway instead of th...
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank nysstexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, November 18, 2013
Thank you so much for the great review. We appreciate the positive feedback-it means so much to all of us here. We do have a great hotel with a great staff. Durango is a great town to walk around in and we have such a convenient location for all that there is to do in the downtown area. Again, thank you and have a great Thanksgiving holiday.

Mary Kay Dobson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
5 of 5 bubbles Reviewed November 11, 2013

We enjoyed staying at this Best Western. The staff were all friendly, the room was very clean, bed very, very comfortable and breakfast had a nice variety. We were surprised, and enjoyed, the two free drinks that evening. great walking distance to downtown Durango.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank April S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, November 18, 2013
Thank you for the wonderful review. We are all so happy that you enjoyed your stay and gave us such great feedback. We do have a great property and a staff that goes above and beyond to address guest's needs. We all hope that you enjoyed Durango. Enjoy your holiday season!

Mary Kay Dobson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aurora, CO
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed November 7, 2013

We were there for 4 nights and regardless of who was at the front desk they were always helpful and pleasant. The hotel is in historic downtown and easy walking distance to many restaurants and activities. The room was a typical hotel room, nothing extra special, but it was always quiet. About half of the rooms had outside entry, but there are some indoors around the pool area. The best thing of this hotel was the breakfast. It was over and above expectations and anyone-including picky eaters-could find something they like. In the evenings they also had 2 complementary drinks and chips for "paying" guests which was a nice treat. The kids could play in the pool while we relaxed on the side. The one downfall was the hot tub. While the water temperature was hot, the jets were not working. Will definitely stay here again when we are in the area.

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ckornele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, November 8, 2013
Thank you so much for the great review. I am so sorry about the hot tub. It appears that one of the jets has sprung a leak and we are in the process of trying find exactly where the leak is so that we can repair it and get the jets running again. We are working on it and hopefully will have it fixed soon. We are happy that you enjoyed your stay with us and are pleased that you enjoyed the breakfast. We do try and address dietary needs and provide enough of a variety to offer many options for our guests. We appreciate the positive feedback and hope that you had a great time in Durango.

Mary Kay Dobson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Collinsville, Texas
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed November 7, 2013

We stayed here a couple of days before going on a hunt and one night after. Great location - close enough to walk downtown to shops. Bed was comfy, plenty of pillows and entire room (bath included) was clean. Breakfast was out-of-this world good - even strawberries and whipped cream to put on the waffles ! They also had complimentary drinks each evening. Front desk staff was friendly and helpful. I'm seriously only staying at Best Westerns from now on !

  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank s_Zade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, November 8, 2013
Thank you for supporting the Best Western Brand. We are all individually-not corporate- owned hotels and we pride ourselves on taking great care of our guests and their needs. We are happy that you enjoyed your stay with us and hope that you had a good hunting trip. We truly appreciate the wonderful review and the great endorsement of our brand.

Mary Kay Dobson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Collins, Colorado
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed November 5, 2013

The front desk checked us in so quickly. They also accommodated my request to be on the quiet side of the hotel. The continental breakfast was superior to many hotel breakfasts. You could make your own breakfast burrito, waffles, biscuits and gravy. They also had the other stuff like donuts, cereal, yogurt, etc. It was very quiet and we appreciated the happy hour after a long day.

  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank 1319blb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review, November 8, 2013
Thank you very much for the great review. I am happy that you enjoyed the great service. We do go above and beyond for our guests and appreciate the positive feedback. We all feel that we have a great property and are happy that you enjoyed all that we have to offer. We do hope that your time in Durango was pleasant and that you will be back to see us again someday soon.

Mary Kay Dobson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Rio Grande Inn

Property: BEST WESTERN PLUS Rio Grande Inn
Address: 400 E 2nd Ave, Durango, CO 81301-5602
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Durango
#5 Romantic Hotel in Durango
#5 Business Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Rio Grande Inn 2.5*
Number of rooms: 102
Official Description (provided by the hotel):
Welcome to the BEST WESTERN PLUS Rio Grande Inn! Located only 1.5 blocks from the Durango & Silverton Narrow Gauge Railroad. BEST WESTERN Rio Grande Inn is perfect for the train enthusiasts of all ages. You can leave your vehicle in our parking lot and take a short to the train depot. Free HAPPY HOUR every evening from 5:30 PM to 7:30 PM. Includes(2) complimentary drinks per guest. Free HOT BREAKFAST every morning. Get your day stared right with our extended breakfast: Hot sausage, scrambled eggs, sausage gravy, biscuits, fresh fruit, yogurt, OJ and coffee. Walking distance to world class dining, galleries and amazing shopping. Some guests come for our top notch skiing. Take advantage of our GREAT location and rates when in town for business or pleasure. ... more   less 
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Also Known As:
Best Western Plus Rio Grande Hotel Durango
Best Western Durango
Durango Best Western

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