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“Outstanding Service in Durango!”

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Best Western Plus Rio Grande Inn
Ranked #12 of 33 Hotels in Durango
Certificate of Excellence
Highland, CA
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Outstanding Service in Durango!”
Reviewed August 18, 2013

My family recently spent two nights at this lovely property. The room was clean and large and the elevator much appreciated since no one likes to lug suitcases upstairs! Everyone we came in contact with was friendly and very welcoming. The breakfast here is so far above what you typically get at most places. There were two young people who staffed the breakfast room each day. I am sorry I didn't get their names but they were both outstanding! They were always upbeat (hard to be at 6:30 in the morning) and so efficient and hard working. We appreciated the location to the train station and town, everything within walking distance. This is a lovely property and definitely worth staying at if u visit Durango.

Stayed August 2013, traveled with family
Helpful?
Thank mcmmwm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at Best Western Plus Rio Grande Inn, responded to this review, August 23, 2013
What a great review! Thank you so much! I don't know how those breakfast folks do it either, they are pretty amazing keeping everything stocked and everyone happy. We are all happy that you enjoyed our hotel and the great location. We hope that you had a great time in Durango and a fun vacation. Thanks for staying with us.

Mary Kay Dobson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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838 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Sioux Falls
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 18, 2013

Hotel is tucked back away from all the hustle and bustle that is in the down town area, yet very close to it all which allows you to walk instead of having to drive. Hotel was very clean. Lots of seating area for the morning breakfast. The pool did close at 9 pm, which I feel is a little early. The rooms were spacious and comfortable.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank C G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at Best Western Plus Rio Grande Inn, responded to this review, August 23, 2013
Thank you for your review. I am so glad that you enjoyed the location and the hotel. We hope that you were able to have breakfast and enjoy our evening cocktails. The pool is in the center of the atrium which does create an echo at times so we do try and have quiet time between 9 pm and 9 am. I am a walker as well so I look for hotels that are conveniently located when I travel. Who needs to get in the car to go out to eat after a long day of driving! We appreciate your kindness and are very happy that you chose to stay with us.

Mary Kay Dobson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canon City
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 16, 2013

The rooms were clean and well maintained. The staff were friendly and accommodating. Nice large indoor swimming pool. Room rates include happy hour every evening and a hearty breakfast. Wonderful restaurants, train station, shopping all within easy walking distance.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Red10864
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at Best Western Plus Rio Grande Inn, responded to this review, August 18, 2013
Thank you so much for the great review. We do have a wonderful, convenient location to all the activities in Durango. I am so happy that you enjoyed our breakfast and cocktails and hopefully you had a chance to swim in that big pool!! We appreciate you taking the time to review our hotel. It means so much to all of us here that you enjoyed your stay. Enjoy the rest of your summer and come and stay with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Prague, Minnesota
Level 6 Contributor
121 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed August 14, 2013 via mobile

Overall this was a good choice, but there are some specific good and bad things to point out. Right away after checking in maintenance arrived proactively to change 2 light bulbs. They put in regular bulbs where all others were dimmer bulbs. So, when dimming 3 if the 4 could be reduced and the new 4th one stayed at 100% brightness. Then, we checked the bathroom and had to call front desk because there was hair and dust all around ledge of the tub. Since housekeeping leaves at 2pm that same maintenance guy had to come back and clean the tub. If I was that staff member I would be upset at another department not doing their job. Then we noticed behind the toilet there was a thick layer if grime and dust. At this point we didn't want to call the front desk again. Location is great. The breakfast and bar staff were all great! And super friendly - especially Josh the first night. Very helpful. Price was ok. We had a queen suite which was very large and great for a family but even at a Best Western if you are paying $275 per night you should expect more. My opinion is there are some lack of management oversight problems.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tree_and_Me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at Best Western Plus Rio Grande Inn, responded to this review, August 16, 2013
Thank you very much for your input. I do apologize that there were issues with the room when you checked in. I am glad that our evening staff was able to address your needs quickly so that you could enjoy your time in Durango. I have addressed your concerns with our housekeeping manager so that he can focus on the employee that didn't follow through with some of the cleaning issues. We do have a great staff and Josh is wonderful. He has so much knowledge of the area and especially the train. He is such a fun, nice employee. I am happy that you enjoyed our breakfast staff as well. I don't know how they keep up with everything in the morning!! They are amazing. I appreciate your feedback and will use the errors as tools to improve. We are very happy that you chose our hotel and hope that you had a great stay in Durango.

Mary Kay Dobson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Level 4 Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 13, 2013

Location for an excursion on the narrow gauge railroad is great. Walking distance from the depot. Close to other Durango attractions. Easy access to highways. Staff is helpful, knowledgeable and caring. Breakfast is the best; and happy hour is a pleasant surprise.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Bill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at Best Western Plus Rio Grande Inn, responded to this review, August 14, 2013
Thank you very much for the great review. We are glad that you enjoyed your stay with us and were able to enjoy downtown without getting in your car. We have a nice quiet and convenient location to all that Durango has to offer. We appreciate the positive review and hope to see you again someday soon.

Mary Kay Dobson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed August 13, 2013

Great location in the historic part of town. Great staff. Very helpful and courteous! Hotel was clean. Our double queen room was large enough to accommodate a cot for a family of 5. We would highly recommend this hotel!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mpls5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at Best Western Plus Rio Grande Inn, responded to this review, August 14, 2013
Thank you so much for the positive review. We are so happy that you chose to stay with us and that you took the time to put your thoughts online. We do have a great hotel and staff and a very clean property. We hope that you had a great time in Durango and that you will stay with us again if you ever are in this area.

Mary Kay Dobson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durango, United States
1 review
Reviewed August 13, 2013

There was missing tile in the shower surround with mold growing. Hair all around the bathroom floor. When we brought this to there attention, there were willing to put us in a brand new remodeled room. We did not understand why we were not put into this room to begin with, There were in the process of remodeling this room in the future. I believe that room should have be given to last room available at a discounted rate.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Lori E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcha, General Manager at Best Western Plus Rio Grande Inn, responded to this review, August 14, 2013
I am so sorry that you had a bad experience at our hotel. As I said in the other response to you the room was mistakenly not put out of order. The staff realized the error and offered to put you in a different room. I understand your concerns and addressed them immediately the next morning with my staff. I was happy to see that you enjoyed the breakfast and other amenities that the hotel had to offer. I hope that your time in Durango was enjoyable. Again we all apologies that we dropped the ball where you were concerned. There are several reviews complimenting the housekeeping so it was definitely a situation that is not the norm for our property. We all hope that you enjoy the rest of your summer and are very sorry that we disappointed you and your family.

Mary Kay Dobson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Rio Grande Inn

Property: Best Western Plus Rio Grande Inn
Address: 400 E 2nd Ave, Durango, CO 81301-5602
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Durango
#5 Business Hotel in Durango
#5 Romantic Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Rio Grande Inn 2.5*
Number of rooms: 102
Official Description (provided by the hotel):
Welcome to the BEST WESTERN PLUS Rio Grande Inn! Located only 1.5 blocks from the Durango & Silverton Narrow Gauge Railroad. BEST WESTERN Rio Grande Inn is perfect for the train enthusiasts of all ages. You can leave your vehicle in our parking lot and take a short to the train depot. Free HAPPY HOUR every evening from 5:30 PM to 7:30 PM. Includes(2) complimentary drinks per guest. Free HOT BREAKFAST every morning. Get your day stared right with our extended breakfast: Hot sausage, scrambled eggs, sausage gravy, biscuits, fresh fruit, yogurt, OJ and coffee. Walking distance to world class dining, galleries and amazing shopping. Some guests come for our top notch skiing. Take advantage of our GREAT location and rates when in town for business or pleasure. ... more   less 
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Also Known As:
Best Western Plus Rio Grande Hotel Durango
Best Western Durango
Durango Best Western

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