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“Pretty good rooms, helpful staff” 4 of 5 stars
Review of BEST WESTERN Mountain Shadows

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BEST WESTERN Mountain Shadows
Ranked #11 of 32 Hotels in Durango
Certificate of Excellence
Oklahoma
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Pretty good rooms, helpful staff”
4 of 5 stars Reviewed July 25, 2014 via mobile

My room smelled like someone had smoked in it even though it was advertised as smoke free. I walked in a room of some friends that I was with and their room smelled fine. It was probably just the luck of the draw that I got the one room that had a faint smoke smell to it. Other than that, the room was clean.
They had a typical breakfast for the Best Western chain -- eggs, breakfast meat, waffles, pastries, bagels, ect.
The staff was extremely nice. We had a motorcycle break down and someone we were with went in and asked them for a rag to use while we worked on it. Not only did they give us a rag, but 5 minutes later came walking out with a piece of paper that had the names and phone numbers of the local motorcycle shops written down. They did that without us even asking them to.
It's expensive but almost everything in Durango that is worth staying in will be.

Stayed July 2014
Helpful?
1 Thank TravelingSoul13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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488 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
Arizona
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed July 22, 2014

We stayed in a ground floor room with 2 Queen Beds. We checked in around 4pm and ground floor was nice because we could park in front of our room and walk right in with luggage. That said - if you leave and try to come back in the early evening don't expect to park in front of your room, let alone the parking lot. We came back on the first night and there was no parking to be had. When we asked the front desk where to park, they directed us to an unlit side street. Having a toddler and the car packed with luggage for the road trip, we went back in and talked to the front desk agent. She was very understanding and allowed us to pull into a 'fake' spot for the night so we could keep the car in the parking lot. We did learn our lesson and the next night we used the trolley to head into Downtown Durango. The trolley is free and runs every 20 minutes until I believe 10pm. Visiting with a Toddler, we knew we wouldn't be out past 10pm so that worked great. The trolley stop is walking distance, just across the street from the grocery store (which is caddie-corner from the hotel). The hotel is a distance from 'downtown' but with the trolley - VERY accessible. It's also close to a playground, a trailhead, grocery store, and the Train Tracks (but never noise from the tracks in the evening, just fun to watch them go by in the morning and afternoon).
Breakfast was busy but great. The staff was really good at making sure everything stayed full. One morning we did need to wait about 5 minutes for eggs, but there were plenty of other options to start munching on - Cereal, English Muffins, Bagels, Mini Muffins, Yogurt, Waffles, Bacon, Fruit, Coffee, Juice... like I said, plenty! Everything was fresh. For coffee they offered flavored creamers which was a nice touch for a free breakfast.
The room was clean enough. Few long hairs in the shower and carpet was damp in front of the sink, but they beds, toilet, sink and towels were clean. Pillows are those small square ones, so if we had 4 adults staying in the 2 queen room I would have asked for extra pillows, but having only 1 toddler in the second bed allowed for plenty of extra pillows. The fridge, microwave and coffee maker in the room were handy and clean. We never heard noise from the rooms next door or above us, and the hotel appeared to be packed. Even walking through the parking lot in the evening, the overall noise level was very quiet.
All in all I would be back. Staff was very helpful, Rooms were good and spacious, breakfast was well done. But would make sure to use the trolley for any evening travel to make sure I had a parking space for my vehicle.

Room Tip: Ground floor was nice for bringing luggage into the room.
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank Mukala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, United States
2 reviews
5 of 5 stars Reviewed July 21, 2014

enjoy staying here. haven't looked at any other hotel in Durango. rooms are always clean...I get a good workout in the pool...never a problem with other guests...a few steps and I can get the troller..City Market is across the street...the chocoloate chip cookies in the lobby are always good.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Steve G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boyd, Texas
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 21, 2014

We went to Durango to ride the Durango-Silverton train for the third time. This is our second stay at this hotel. We are pleased with the hotel and service. It is on the north side of town on Main street and easy to get to. Mild and Wild is just past the hotel if you are taking one of their tours. The Melodrama was very good. Also we enjoyed Mild and Wilds tour of Mesa Verde.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank jerreewing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 19, 2014

large nicely configured rooms, very clean, refrigerator/microwave, good breakfasts, and excellent staff. Easy travel to all areas around Durango. We had multiple family groups arriving at different times and the manager kept everything straight. Port-a-crib available for the baby. Breakfasts were often put out early which helped for early departures. Highly recommend this hotel.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Patricia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHX,AZ
1 review
5 of 5 stars Reviewed July 19, 2014

A step above the continental breakfast: waffles, bacon, (instant) scrambled eggs. Reasonable price for an updated mid-range hotel. Staff is outstanding. Carpets needed cleaning though. Comfortable beds. Good location for any Durango activity.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank HOTINAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redlands, California
Level Contributor
44 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 16, 2014

Our room was comfortable and clean, but the beds were a tiny bit too hard for our taste.
The breakfast was great - eggs, bacon, waffles, cereal, toast.
Pool was nice, but the enclosed area was a little loud because of the waterfall.
Hotel was located at the north end of town, not really within walking distance if you wanted to see the downtown area. But there is a grocery store right across the street and restaurants nearby.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Service
Helpful?
Thank Michelle L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Mountain Shadows

Property: BEST WESTERN Mountain Shadows
Address: 3255 Main Ave, Durango, CO 81301-4248
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Durango
#9 Family Hotel in Durango
#10 Romantic Hotel in Durango
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Mountain Shadows 2.5*
Number of rooms: 65
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Also Known As:
Best Western Mountain Shadows Hotel Durango
Best Western Hotel Durango
Best Western Durango
Durango Best Western

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