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“Biased against smokers”

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Best Western Mountain Shadows
Ranked #11 of 33 Hotels in Durango
Certificate of Excellence
Texarkana, United States
1 review
“Biased against smokers”
Reviewed June 20, 2014

I was harrassed by staff everytime and everyplace I tried to smoke. I was told I could smoke on the balcony. Then I was told I could not. I was told I could smoke on the patio and then was barred from that area because of construction. I discovered an ashcan at the bottom of the stairs and was told I could not smoke there because the smoke could go into the guests rooms if they had their windows opened. If you do not want your guests smoking on your premises then please clearly state in your description that smoking is not allowed on your premises!!!!!

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Stanley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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585 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
Morgan Hill, California, United States
Level 3 Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 19, 2014

Loved the staff, they were most helpful and offered homemade cookies upon arrival. We did not have reservations and were pleased that they did have a room. We loved the pool and the hot tub, so relaxing. The rooms were clean, spacious and comfortable.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Elaine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorful Colorado, United States
Level 6 Contributor
213 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed June 17, 2014

Upon check-in early evening the (dark curly hair female) clerk was helpful and friendly, and there were fresh baked cookies, even though no coffee was available! Overnight the room had a few maintenance issues, the same clerk was there the following morning at breakfast, so we mentioned it to her, she was still very nice and seemed to be very hard working. All other staff we encountered never said a word to us, seemed as if none of the staff was getting along?
The Breakfast area was nice, a bit small and crowded once other guests started arriving, the selection was good and fresh though, so we were happy to be able to eat before we headed out to Mesa Verde for the day.
The location is out of the busy area of town, which is good and bad depending on if you want to be where the action is.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GraceMountain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level 5 Contributor
64 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed June 16, 2014

Great service the staff were super accomading! The beds were great. It was quiet for a friday night. the pool was great. You have to go downtown for more of a variety of restruants. There is a mexican place near by but we ate at a downtown restruant that had a gun show on fridays. The breakfast was also great! would stay again

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank rinker12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lafayette, Colorado
Level 5 Contributor
82 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed June 16, 2014

The hotel was a nice surprise - everything very clean and comfortable. Breakfast was one of the better ones on our trip - yogurt, oatmeal, varieties of coffee, breads and pastries, Belgian waffles, and eggs and bacon. Could have had more fruit/fresh offerings, but overall filling and well stocked. The room was a bit small but the staff were extremely nice and helpful.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jodi V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed June 12, 2014

Great location, rooms are nice, staff is friendly. Beautiful area! I would recommend this hotel, although the pillows aren't the best - maybe bring your own or maybe they will read this review and get better pillows. I was there just for 1 night, but I would definitely stay at this hotel again!

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank marjoriek782
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Fe, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 9, 2014

This hotel is very close to downtown Durango. The rooms are nicely decorated , clean and the beds provided were very comfortable. It was great to have a cookie waiting for me at reception and the breakfast in the morning offered a variety of choices. I am very happy with this hotel.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Shalem U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Mountain Shadows

Property: Best Western Mountain Shadows
Address: 3255 Main Ave, Durango, CO 81301-4248
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Durango
#9 Family Hotel in Durango
#10 Romantic Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Mountain Shadows 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Best Western Mountain Shadows Hotel Durango
Best Western Hotel Durango
Best Western Durango
Durango Best Western

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