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“Terrible hotel to stay at”

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Best Western Mountain Shadows
Ranked #9 of 34 Hotels in Durango
Certificate of Excellence
Reviewed January 6, 2014

We booked this hotel through Priceline at 55$ a night. It was the worst experience I had. The room was smelly and the floors extremely dirty. The bath tub was flowing and water built up while having a shower. It was difficult to sleep with the horrible smell. The wifi did not work at all and was a joke.

  • Stayed: January 2014, traveled with family
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Thank knisah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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499 - 505 of 650 reviews

Reviewed January 2, 2014

awesome!!! only complaints pool was a little chilly. Although we were there in Jan. and it seemed heavy on the chlorine. Also wi-fi slow. Other than that, execellent service, very accommadating, best value in town!

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Best Western
Thank arenasnm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2014

Don't expect much and you won't be disappointed. 2.5 stars is kind, but I booked on Hotwire with the name blacked out, thinking I was booking a 3 star property. This is decidedly not a 3 star property! As a 2 star to 2.5 star, it is a good value. Housekeeping did well all week. "Indoor pool and hot tub" is under a dome in the parking lot - - -with no changing areas there. Good experience if you don't mind crossing the lot in the elements of December. Breakfast consists of waffle maker, cereal and very limited continental selections.

  • Stayed: December 2013, traveled with family
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Thank ndngolfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2013

We stayed at the Best Western Mountain Shadows for a week in December and were very pleased. The rooms were large and clean. I did find mold on a bagel at breakfast one morning. Not a big deal, but probably something that should have been found before the guests found it. Regardless, it was removed as soon as I said something. Pool and hot tub are also very nice. I would definitely stay here again.

  • Stayed: December 2013, traveled with family
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Thank matt a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 28, 2013

We visit our family in Durango several times a year. We have found this Best Western Motel to be close to food shopping and a variety of restaurants. The Motel also provides a room refrigerator and microwave oven, which are not usually available in most other area motels. Breakfast is provided with both hot and cold items to satisfy most needs.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Best Western
Thank Morris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1
Reviewed December 21, 2013

We stayed in a room that dropped down a step immediately inside the doorway. Because of this design is was easy for my tall husband (6'3") to hit his head on the top of the doorway on his way out. I'm sure this is not up to code. No one warned us during the check in process and he received a huge bump on his head and a big headache because of this. No one did anything to accommodate him when he told them about the poor design and getting hit on the head. Other than that, this is a motelly type of hotel. Very dated. Breakfast was good and the bed was very compfortable though. It is located on the far side of town quite a bit away from the downtown area on Main Street (a few miles).

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Best Western
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 4, 2013

This is definitely, by far, the best Best Western I have stayed in. It's rooms are big, the staff is friendly, the breakfast is really good, and the pool/hottub area is awesome. However, I slept very little as the heater pipes (or some sort of pipes) were moaning and hissing all night. My husband didn't notice it, but I did. Other than that, really great stay for the $.

  • Stayed: December 2013, traveled as a couple
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Thank shepbryson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Mountain Shadows

Address: 3255 North Main Ave., Durango, CO 81301-4248
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Durango
#10 Romantic Hotel in Durango
Price Range: $76 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Mountain Shadows 2.5*
Number of rooms: 65
Reservation Options:
TripAdvisor is proud to partner with Best Western, Booking.com, Hotels.com, Expedia, Orbitz, Travelocity, getaroom.com, Priceline, Cancelon, TripOnline SA and HotelQuickly so you can book your Best Western Mountain Shadows reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Mountain Shadows Hotel Durango
Best Western Hotel Durango
Best Western Durango
Durango Best Western

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