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“Clean and comfortable” 3 of 5 stars
Review of BEST WESTERN Mountain Shadows

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BEST WESTERN Mountain Shadows
Ranked #11 of 32 Hotels in Durango
Certificate of Excellence
Green Bay, Wisconsin
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Clean and comfortable”
3 of 5 stars Reviewed January 2, 2014

Don't expect much and you won't be disappointed. 2.5 stars is kind, but I booked on Hotwire with the name blacked out, thinking I was booking a 3 star property. This is decidedly not a 3 star property! As a 2 star to 2.5 star, it is a good value. Housekeeping did well all week. "Indoor pool and hot tub" is under a dome in the parking lot - - -with no changing areas there. Good experience if you don't mind crossing the lot in the elements of December. Breakfast consists of waffle maker, cereal and very limited continental selections.

  • Stayed December 2013, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank ndngolfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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479 reviews from our community

Traveler rating
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    192
    73
    26
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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English first
Pittsburgh, Pennsylvania
Level Contributor
62 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed December 30, 2013

We stayed at the Best Western Mountain Shadows for a week in December and were very pleased. The rooms were large and clean. I did find mold on a bagel at breakfast one morning. Not a big deal, but probably something that should have been found before the guests found it. Regardless, it was removed as soon as I said something. Pool and hot tub are also very nice. I would definitely stay here again.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank matt a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silver Spring, United States
1 review
4 of 5 stars Reviewed December 28, 2013

We visit our family in Durango several times a year. We have found this Best Western Motel to be close to food shopping and a variety of restaurants. The Motel also provides a room refrigerator and microwave oven, which are not usually available in most other area motels. Breakfast is provided with both hot and cold items to satisfy most needs.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
Review collected in partnership with Best Western

Helpful?
Thank Morris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 stars Reviewed December 21, 2013

We stayed in a room that dropped down a step immediately inside the doorway. Because of this design is was easy for my tall husband (6'3") to hit his head on the top of the doorway on his way out. I'm sure this is not up to code. No one warned us during the check in process and he received a huge bump on his head and a big headache because of this. No one did anything to accommodate him when he told them about the poor design and getting hit on the head. Other than that, this is a motelly type of hotel. Very dated. Breakfast was good and the bed was very compfortable though. It is located on the far side of town quite a bit away from the downtown area on Main Street (a few miles).

  • Stayed December 2013, traveled with family
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 4, 2013

This is definitely, by far, the best Best Western I have stayed in. It's rooms are big, the staff is friendly, the breakfast is really good, and the pool/hottub area is awesome. However, I slept very little as the heater pipes (or some sort of pipes) were moaning and hissing all night. My husband didn't notice it, but I did. Other than that, really great stay for the $.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank shepbryson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lone Tree, Colorado
2 reviews
5 of 5 stars Reviewed November 20, 2013

This is the only hotel that I have ever seen such a great free food selection! The lobby (super cute by the way) was always stocked with delicious little snacks. Plus the lobby is open 24/7! They bake fresh chocolate chip cookies every afternoon!
Also the breakfast was phenomenal! Everything was very clean and there was such a broad selection of foods! Delicious!
Great staff too! Very friendly and helpful.

Room Tip: Ask about the reward program!
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Daisy_Duke8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durango, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 27, 2013

The stay at the motel was very good. The staff was exceptional and the facilities were excellent. The breakfast was always well stocked. The receptionists were always friendly and answered all questions or provided help when requested. The maids were courteous and very efficient in leaning the rooms.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Mountain Shadows

Property: BEST WESTERN Mountain Shadows
Address: 3255 Main Ave, Durango, CO 81301-4248
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Durango
#9 Family Hotel in Durango
#10 Romantic Hotel in Durango
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Mountain Shadows 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Best Western Mountain Shadows Hotel Durango
Best Western Hotel Durango
Best Western Durango
Durango Best Western

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