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Best Western Mountain Shadows
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Reviews (675)
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All reviewscovered poolwafflesroom was cleanhot tubgreen chilicity marketgreat poolbest westernsparking lotthe north endthe breakfast areastay there againair conditionerno elevatorenjoyed our staycookiescoffee maker
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Reviewed September 10, 2013

The pool is outstanding, and I loved the flavored water and cookies in the late afternoon--yum, yum. Breakfast room was nice. The staff was very responsive. Water pressure in bathroom was excellent, and we always had hot water. The internet service needs improvement.

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Best Western
1  Thank 566babs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2013

Property was nicely maintained with clean rooms, good beds and I enjoyed the open courtyard parking with dome covered pool and hot tub in the center. Staff did a great job of keeping up with a very full house during the labor day biker's convention in town. Seems to be a very family oriented place. Only complaint was the WiFi just wasn't close to handling the load. I mentioned to the manager and she was already in contact with their provider. We spent 3 days here and hopefully they will get that corrected before out next visit. EVERY hotel is more expensive in Durango. This is my second hotel here and we picked it for the pool. Don't try to go cheap, you'll regret it. I would stay here again.

  • Stayed: September 2013, traveled with family
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Thank JDinOK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 29, 2013

Average hotel, nothing to get excited about. Great staff! Review must have 200 characters as a minimum, wonder if this is enough? Nope they want more drivel, I hate this stuff. How about now? WOW still not enough, what to say, what to say hope I can get up to the 200 count pretty soon, getting really tired, OK how now brown cow?

  • Stayed: August 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank 356stephent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2013

Well where do I start , this motel is set in such a beautiful area , the rooms are very comfortable has a tidy bathroom , there is an indoor pool , continental breakfast , the staff are very friendly, polite and helpful, overall a very handy location to area with easy access to most of the town just by walking.

  • Stayed: August 2013, traveled with friends
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Thank pete66_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2013

We saw the good reviews here and, based upon a previous experience at a cheaper place, decided to spend some more in BW Mountain Shadows. For what we wanted and needed for this stay, which was basically a long recreational weekend, it was perfect, and the service from everybody, especially Andy, was simply outstanding. I have to say, the level of enthusiasm, competence, and knowledge of local dining, etc, was really remarkable, and we were and are truly grateful to these folks.

I would characterize our stay as "a hotel experience in a roadside motel." No, there are no inside hallways or room service, etc, but everything was clean, the room was surprisingly large (if, it must be said, dated), and best of all, it was very, very quiet, especially (but not only) considering the volume of traffic going by.

The rooms are well furnished with a 30-inch(?) TV, medium-sized refrigerator, small microwave and personal coffee makers (coffee and breakfast items are provided in the lobby every AM, a nice touch). We didn't use anything except the fridge, which was clean and in excellent condition. There is a toilet and sink with a door and a separate, largish sink/vanity area, a welcome feature. The bed was large, comfortable and seemed to be pretty new. As far as the room goes, our only complaints were that the AC was kind of noisy and not completely up to the task, and all of the wall outlets were ridiculously loose, to the point where it was hard to keep things plugged in!

There's a (free) trolley stop fifty yards from the motel, and a large grocery store and liquor store at about the same distance. ZIa Taqueria, an excellent taqueria, is maybe another hundred yards further.

We stayed for three nights at Best Western Mountain Shadows, and it was absolutely drama-free. I have had plenty of worse experiences at hotels that cost twice what we paid. There are more upscale hotels in the area, and if that's what you want, fine, but if you are like us and just want a clean, safe, friendly place to crash and regroup between activities, this is a great place to stay in Durango.

Room Tip: Go for upper floor at any motel!
  • Stayed: August 2013, traveled as a couple
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Thank honu-rangi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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