Because of a bad review just before our trip, I was very nervous about staying at Best Western, Shadow Mountain. But I have to say, we had no issues at all. In fact just the opposite. We had our grandson on the trip with us, we all were so tired and over being in the car, but he was in breakdown mode and nothing sufficed him. We were running late, I called, they assured us our reservations were held and was not one problem checking in when we finally got there! We got back in the car for a super late dinner, got back to the room and no milk for the baby!! He was so tired and we could not calm him down, I told his mom to check with the front desk to see if MABY they had some, sure enough, the man at the front desk was so kind he gave us a glass of milk and saved the night, as in we did not have to get back in the car and go looking for a store! There was absolutely nothing wrong with our room, clean and comfortable. We were in town for a wedding so we kept the do not disturb sign up so they would not bother cleaning it, and late in the afternoon a lady (I think was a supervisor) came to our door and actually said she saw our room had not been cleaned and asked if we wanted it done, of course we told her no, but we very much appreciated the fact that she knew it had not been done. Good job to all the staff making us want to come back, and of course we will stay at this place again.
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- Also Known As:
- Best Western Mountain Shadows Hotel Durango
- Best Western Hotel Durango
- Best Western Durango
- Durango Best Western