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Best Western Durango Inn & Suites
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Reviews (732)
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All reviewscomplimentary winewafflesroom suitehot tubgreat place to staysofa bedpleasant stayfree breakfastclose to downtownmesa verdebeds were comfortablewould stay here againfront desk staffone night stayshort drivenice roomin town
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Reviewed May 14, 2014

Very friendly staff throughout the process but that doesn't make up for the paper thin walls and floors at this property. I am pretty sure we were listening to conversations a couple of rooms away and any time anyone walked along the second floor balcony (in front of the units) the whole place shakes. Decent breakfast spread but the fake eggs are horrible. It doesn't seem like anyone else has had this experience- maybe the rooms near the pool (and subsequently the highway) are to be avoided).

  • Stayed: May 2014, traveled with family
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1  Thank mtnsurfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at Best Western Durango Inn & Suites, responded to this reviewResponded May 24, 2014

We are so sorry to hear you did not enjoy your stay. This is not a complaint we hear so I am at a loss of what to say or how to respond other than to say, we apologize. Should you find your travel plans bringing you through Durango in the future, we hope you will consider staying with us again. Thank you so much for your review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 12, 2014

This room had everything that we needed. We were there for a soccer tournament and it was a perfect location to games. They have a wonderful grass are where the boys can shoot around. I would defiantly stay here next year for the soccer tournament.

  • Stayed: May 2014, traveled with family
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Review collected in partnership with Best Western
Thank Diana O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at Best Western Durango Inn & Suites, responded to this reviewResponded May 24, 2014

Thank you so much for your review. We are thrilled you enjoyed your stay. Often guests leave without even noticing our beautiful backyard. We are glad you enjoyed. We look forward to seeing you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2014

The employees at the Durango Inn and Suites are, hands-down, some of the nicest, most helpful, courteous hotel employees I've ever dealt with. My 88 year-old grandmother and I traveled to Durango and everyone was so helpful and sweet to her. The breakfast surpassed our expectations (there was a full hot spread with more options than usually found at hotels in this price range). The room was clean and comfortable. I was happy to also see a mini-fridge in the room as we had snacks from our drive that we were able to keep cool.

The location of the hotel is good, just a few blocks off the main road (Camino Del Rio) and close to everything Durango has to offer.

I would definitely return to this hotel and recommend it to others.

  • Stayed: May 2014, traveled with family
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Thank OzarkMtns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at Best Western Durango Inn & Suites, responded to this reviewResponded May 24, 2014

Thank you for your kind review. We will share your feedback with our staff. They work hard and are very dedicated. We are lucky! Recognizing their service means more than you can imagine. We hope to see you again soon! And again, thank you.

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Reviewed May 5, 2014

Even though the hotel is located right off the highway, there was absolutely no noise heard in the room. The suites are large and there is plenty of storage. Beds were comfy, everything was clean and in working order. The breakfast provided is delicious with many choices, although it is only available until 9 AM. Our room missed getting maid service after the first night (not sure what happened), but they did come in after the second night. We were on the second floor and had to lug suitcases up a narrow staircase....it would have been nice to have access to an elevator.

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with Best Western
Thank lmjennin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at Best Western Durango Inn & Suites, responded to this reviewResponded June 2, 2014

Thank you so much for your feedback. We are grateful that you enjoyed your stay. It looks like we have some work to do with communication however. We do service breakfast from 6:30am to 9:30 am so I am sorry if there was a misunderstanding. We will work on that. I am also working through a different system regarding special room cleaning requests. Sometimes when the Do NOT DISTURB sign is placed in the door, we do not come back to verify service requests. We apologize you did not receive service. I am not able to investigate the specific situation as I am not able to determine your specific room number through Tripadvisor but rest assured we take the feedback seriously. We hope to see you again soon, Please feel free to call us at 970-247-3251 if we can be of further service.

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Reviewed May 5, 2014

Stayed 2 nights. Great friendly staff. Very helpful on check in. Good beds, room was very comfortable and clean. On site restaurant was nothing special. OK Mexican food but would not eat there again. No problems during stay. We would definitely stay there again when in Durango.

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with Best Western
Thank Wysnowbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at Best Western Durango Inn & Suites, responded to this reviewResponded June 2, 2014

Your input is greatly appreciated. We will certainly share your input with the owners of the adjacent restaurant and sincerely hope we will see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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