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“Wonderful staff, quiet & clean”

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Best Western Durango Inn & Suites
Ranked #15 of 33 Hotels in Durango
Arizona
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Wonderful staff, quiet & clean”
Reviewed August 29, 2008

The staff at the hotel was stellar!

We got into town after most restaurants closed (including the one on site). The ladies at the front desk recommended the best pizza restaurant in town. Unfortunately they don't deliver and we couldn't drive. We were towing a trailer and wouldn't have a place to park when we got back because the hotel was filled to capacity.

One of the ladies at the front offered to pick up the pizza for us and refused to accept our offering of gas money when she delivered it directly to our room. Now that's service!!

We were traveling with our 1 year old. This is the first hotel that we stayed in that even offered sheets for the large pack n play they had.

The room was extremely comfortable, clean, large and quiet. We had a great nights rest and were ready to finish our road trip home the next day. For the price, it was excellent!

  • Liked — The fact that it was quiet.
  • Disliked — The pool wasn't indoors.
  • Stayed August 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank ArizonaTater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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639 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (75)
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English first
Fairfax, VA
Level 5 Contributor
51 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed July 21, 2008

Once we checked in and went into our room the first thing we noticed is that the room is very dark. We booked a family size suite and there were lamps, but it was very dark. Also there was an aroma that can best be explained as the smell of a heavy duty cleaner of some sort. The smell was strong, very chemical like. We assume they had to clean up something. Luckily it was only in the sitting area. The bedrooms were better. As for the location it is just outside of town. If you want to walk around the town, you can't do that from this location, you must drive into town and park. The bedroom areas were average with decent beds. The bathroom is small for a two bedroom unit. Our room window was not far from the hot tub area outside and we were able to hear people out there real late into the night/morning hours. It was a bit difficult to sleep with that outside your window. The real problem was in the morning. We woke up to no hot water. Not one little bit. And the shower/tub drain did not drain at all. The staff didn't know why and did their best to help us by giving us a key to an empty room down the hall so we could use that shower. That room did have hot water, but running between rooms (all 5 of us) was a bit frustrating. If you're in the area I would recommend checking other places first. We checked out after just one night because we were told they didn't think there was anything they could do about no hot water in our room.

  • Stayed July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank vcb219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
Level 3 Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 15, 2008

We stayed in a one-bedroom suite. The room was not as clean as I would have liked it to be. It was not filthy by any means, but not as clean as it should have been.

The beds were average to good. The shower was good. The location is inferior to other properties better located within downtown Durango.

I would not stay there again. There are hotels that are better located within the "downtown" area of Durango.

  • Stayed July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank sanedadof3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan, Texas
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 4, 2008

Older style hotel about as clean as you would expect during winter skiing season. We were happy to sleep there since there were few rooms available, but I would opt for a newer facility if I had the time to plan.

  • Stayed December 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank jedge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Durango Inn & Suites

Property: Best Western Durango Inn & Suites
Address: 21382 US Hwy 160 W, Durango, CO 81301-6857
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Durango
#13 Family Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Durango Inn & Suites 2.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Best Western Durango Hotel Durango
Best Western Durango Inn And Suites
Durango Best Western

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