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“Weekend stay”

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Best Western Durango Inn & Suites
Ranked #15 of 33 Hotels in Durango
Reviewed December 18, 2013

The room was very nice however, the sheets were dirty as if someone had used the restroom on them on one of the beds. The location was very beautiful, but that was the only disappointment. The restaurant next door was very good as well, nice that it was within the hotel.

  • Stayed: December 2013, traveled with family
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Thank Maxine E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at Best Western Durango Inn & Suites, responded to this reviewResponded January 4, 2014

We are appalled to hear your sheets were dirty. This is completely unacceptable and not our way of servicing guests. We took immediate action and investigated upon receiving your review, and the issue that arose was most certainly an anomaly. We sincerely apologize. We are glad you enjoyed the rest of your stay and look forward to seeing you again in the future. Thank you so much for your feedback.

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Reviews (677)
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486 - 492 of 677 reviews

Reviewed December 18, 2013

When in Durango on business this is my go to motel. I like to park in front of my room which you can do at this motel. The staff is very friendly and the breakfast is on par with any other like place.
It's just outside of town and easy access to downtown. There is a decent restaurant in the same parking lot which serves Mexican food.

Room Tip: Ask for a room that backs up to the mountain behind the motel.
  • Stayed: October 2013, traveled on business
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Thank BlueMoonhat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at Best Western Durango Inn & Suites, responded to this reviewResponded January 4, 2014

Thank you so much for the great details in your review for future travelers. Indeed, the suites are the best experience and offer extra space, and terrific access. In addition, the suites also include microwave and refrigerator, where a standard room only offers a refrigerator. We are grateful that you appreciate being able to park your car adjacent to your room entrance. No doubt makes it convenient to load and unload! Thank again and we look forward to seeing you again soon.

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Reviewed December 17, 2013

I spoke with one lady on the phone and she was unwilling to help me. When I checked in the guy simply checked me in not friendly at all. When checking out the lady that checked me out acted like she was serving a prison sentence. The bed was very comfortable but there was snow and ice everywhere.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Amy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at Best Western Durango Inn & Suites, responded to this reviewResponded December 23, 2013

We were extremely surprised to receive your customer service complaint. We are very sorry our front desk clerks were not friendly nor helpful. They are both some of our most seasoned and celebrated associates. In addition, we are known for our outstanding service and receive so many accolades, I am at a loss for what may have happened. We appreciate your time in letting us know had a challenge and extend our sincerest apologies. We will look into the situation immediately. We hope to see you again soon.

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Reviewed November 8, 2013

My visit to the area was to search for my husband who has been missing in Mesa Verde National park for several months. Under the circumstances my trip was still very pleasureable, the staff was very friendly and guenuinely concerned. They went above and beyond to make my stay as pleasant as posseble. Next time there is a search I will stay there again.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Best Western
Thank Denean S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2013

Booked a room online for a great price!! My husband is retired military and Best Western seems to be one of the only hotel brands that gives the Government rate to retired military. Our room was a king suite which we got for a very reasonable price. The room was very nice and clean. Comfortable bed and pillows. Breakfast was very good although very crowded at the time we went down. There seemed to me to be a smell when I got near the couch, but my husband didn't seem to notice. And the furnace/air conditioning unit in the living room made a loud noise after being on a minute, but since there was also a unit in the bedroom area, we kept that one on for the night and were plenty warm. The hotel was within easy driving distance to downtown.

Stayed: October 2013, traveled as a couple
Thank Traveling_Tw0s0me_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at Best Western Durango Inn & Suites, responded to this reviewResponded October 30, 2013

Your review and input are greatly appreciated. We are glad you enjoyed your King Suite. The extra room is surely worth the price, no doubt! We apologize for the breakfast room being crowded. It seems like there is always about a 10-15 minute window each day where everyone is dining prior to making the train departure. Thanks for being patient! We hope to see you again soon.

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Reviewed October 25, 2013

Accommendations were excellant! Very satisfied with the staff! They were very knowledeable with the area restaurants. Friendly staff. Room was very comfortable, surprized that there was a balcony. Will use this hotel the next time i am in the area.

  • Stayed: October 2013, traveled on business
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Review collected in partnership with Best Western
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at Best Western Durango Inn & Suites, responded to this reviewResponded October 29, 2013

Thanks for submitting a review. We look forward to seeing you again. And THANK YOU for choosing to stay with us.

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Reviewed October 23, 2013

Large clean room with all the usual amenities plus a refrigerator (no microwave). Nice tub as well as a shower. Comfortable beds and decent linens/towels. Better than average breakfast with cereals, breadstuffs, waffle maker, eggs and the like. Friendly, helpful staff. There's an adjacent Mexican restaurant if you don't want to drive into town for supper.

  • Stayed: October 2013, traveled as a couple
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Thank greyheaded
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at Best Western Durango Inn & Suites, responded to this reviewResponded October 29, 2013

Thank you for your review! But more important, thank you for choosing us. We appreciate your business. We look forward to seeing you again soon.

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Additional Information about Best Western Durango Inn & Suites

Address: 21382 US Hwy 160 W, Durango, CO 81301-6857
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Durango
#13 Family Hotel in Durango
Price Range: $97 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Durango Inn & Suites 2.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Best Western Durango Hotel Durango
Best Western Durango Inn And Suites
Durango Best Western

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