We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Friendly staff”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Best Western Durango Inn & Suites
Ranked #15 of 34 Hotels in Durango
Reviewed November 8, 2013

My visit to the area was to search for my husband who has been missing in Mesa Verde National park for several months. Under the circumstances my trip was still very pleasureable, the staff was very friendly and guenuinely concerned. They went above and beyond to make my stay as pleasant as posseble. Next time there is a search I will stay there again.

  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Denean S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (702)
Traveler rating
Traveler type
Time of year
Language

514 - 520 of 702 reviews

Reviewed October 28, 2013

Booked a room online for a great price!! My husband is retired military and Best Western seems to be one of the only hotel brands that gives the Government rate to retired military. Our room was a king suite which we got for a very reasonable price. The room was very nice and clean. Comfortable bed and pillows. Breakfast was very good although very crowded at the time we went down. There seemed to me to be a smell when I got near the couch, but my husband didn't seem to notice. And the furnace/air conditioning unit in the living room made a loud noise after being on a minute, but since there was also a unit in the bedroom area, we kept that one on for the night and were plenty warm. The hotel was within easy driving distance to downtown.

Stayed: October 2013, traveled as a couple
Thank Traveling_Tw0s0me_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at Best Western Durango Inn & Suites, responded to this reviewResponded October 30, 2013

Your review and input are greatly appreciated. We are glad you enjoyed your King Suite. The extra room is surely worth the price, no doubt! We apologize for the breakfast room being crowded. It seems like there is always about a 10-15 minute window each day where everyone is dining prior to making the train departure. Thanks for being patient! We hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
1
Reviewed October 25, 2013

Accommendations were excellant! Very satisfied with the staff! They were very knowledeable with the area restaurants. Friendly staff. Room was very comfortable, surprized that there was a balcony. Will use this hotel the next time i am in the area.

  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at Best Western Durango Inn & Suites, responded to this reviewResponded October 29, 2013

Thanks for submitting a review. We look forward to seeing you again. And THANK YOU for choosing to stay with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2013

Large clean room with all the usual amenities plus a refrigerator (no microwave). Nice tub as well as a shower. Comfortable beds and decent linens/towels. Better than average breakfast with cereals, breadstuffs, waffle maker, eggs and the like. Friendly, helpful staff. There's an adjacent Mexican restaurant if you don't want to drive into town for supper.

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank greyheaded
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at Best Western Durango Inn & Suites, responded to this reviewResponded October 29, 2013

Thank you for your review! But more important, thank you for choosing us. We appreciate your business. We look forward to seeing you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2013

Friendly staff. Clean and comfortable beds. Good breakfast selections, pretty much standard for all motels now. Only issue we had was that we were given a handicap accessible room which made the bathroom fixtures different than standard. Higher toilet, lower sink, shower with hand held spray.

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank pherlw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at Best Western Durango Inn & Suites, responded to this reviewResponded October 29, 2013

Thank you for your review. Because we are not able to tell the name of the specific reviewer on Tripadvisor, I am not able to speak to why you might have been assigned a handicap accessible room, but are glad, otherwise, that you enjoyed your stay. We hope to see you again soon! Thank you so much for choosing us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 18, 2013

This motel was clean looking and updated and the breakfast was very good. That is all I can say after the first night there. Because this is a motel you enter from the outside the people standing in the front below smoking drifted into our room if we opened it. The bed was so noisy, probably from a plastic cover on the mattress, and it was very firm so not to my preferences. Then in the morning when we got up and opened the bathroom door we had a terrible odor of sewer gas that was horrible. We used the vent and quickly got ready and left telling the front desk who assured us they would send someone to fix it. When we arrived back it smelled fresh so we stayed our scheduled second night only to be blasted with the foul smell again in the morning. At check out when we told them about it again the front desk attendant said that it must be a city problem and they were sorry. So no it was only in the bathroom an obvious leak in there not outside the room. So if you dare to stay don't take room 212. We will not return as we saw many newer hotels in the area.

  • Stayed: September 2013, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank JmWanderlust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at Best Western Durango Inn & Suites, responded to this reviewResponded October 29, 2013

Gosh, we are so sorry to hear of your challenges during your stay with us. We apologize that other guests were congregating outside their rooms. It is a time of year that we welcome our hunter friends and often, so they can enjoy their smoking, they do pull chairs outside, tell hunting stories, and enjoy their "mancation!" We apologize this made any portion of your stay uncomfortable. We can see where this might be disruptive. In addition, we are sorry about the foul smell. Indeed, as someone sensitive to smells, this would turn me off as well. We have corrected the issue and regret we were not able to get that complete before your departure. Our sincerest apologies. Please do come and see us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2013

Traveling with a dog, you don't often find as warm a welcome as at the Best Western Inn and Suites in Durango. The suite was comfortable for us and for our dog, with a back door that led directly out to the pet walking area. There is a small charge associated with the pet, but not too bad. The lobby of this hotel and the rooms in general could use a little sprucing up, but the bed was comfy and the bath products were nice. The only downside is the distance to downtown Durango. While it's only a mile, and not that far, the sidewalk doesn't go all the way into town and it's a $9 cab ride for a short distance.

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at Best Western Durango Inn & Suites, responded to this reviewResponded October 29, 2013

Thank you for your review. Indeed, we agree, we need to spruce up the lobby! We have plans in development at this time and look forward to showing you what we have done should you visit us sometime next year! Thank you for your kind and thoughtful review. We appreciate knowing when we have done something well. We look forward to seeing you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Durango hotels
1.7 mi away
Comfort Inn and Suites Durango
0.8 mi away
Best Western Plus Rio Grande Inn
2.5 mi away
La Quinta Inn and Suites Durango
Show Prices
Show Prices
Show Prices
2.2 mi away
Quality Inn Durango
Quality Inn Durango
#7 of 34 in Durango
560 reviews
0.5 mi away
DoubleTree by Hilton Durango
2.9 mi away
Hampton Inn Durango
Hampton Inn Durango
#6 of 34 in Durango
1,042 reviews
Show Prices
Show Prices
Show Prices

Been to Best Western Durango Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Durango Inn & Suites

Address: 21382 Highway 160, Durango, CO 81303-6857
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Durango
#11 Family Hotel in Durango
Price Range: $87 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Durango Inn & Suites 2.5*
Number of rooms: 71
Reservation Options:
TripAdvisor is proud to partner with Best Western, Booking.com, Priceline, Hotels.com, Orbitz, Travelocity, Expedia, getaroom.com, Hotwire, Cancelon, HotelQuickly and TripOnline SA so you can book your Best Western Durango Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Durango Hotel Durango
Best Western Durango Inn And Suites
Durango Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing