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Best Western Durango Inn & Suites
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Reviews (731)
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All reviewscomplimentary winewafflesroom suitehot tubgreat place to staysofa bedpleasant stayfree breakfastclose to downtownmesa verdebeds were comfortablewould stay here againfront desk staffone night stayshort drivenice roomin town
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Reviewed October 23, 2013

Large clean room with all the usual amenities plus a refrigerator (no microwave). Nice tub as well as a shower. Comfortable beds and decent linens/towels. Better than average breakfast with cereals, breadstuffs, waffle maker, eggs and the like. Friendly, helpful staff. There's an adjacent Mexican restaurant if you don't want to drive into town for supper.

  • Stayed: October 2013, traveled as a couple
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Thank greyheaded
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at Best Western Durango Inn & Suites, responded to this reviewResponded October 29, 2013

Thank you for your review! But more important, thank you for choosing us. We appreciate your business. We look forward to seeing you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2013

Friendly staff. Clean and comfortable beds. Good breakfast selections, pretty much standard for all motels now. Only issue we had was that we were given a handicap accessible room which made the bathroom fixtures different than standard. Higher toilet, lower sink, shower with hand held spray.

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank pherlw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at Best Western Durango Inn & Suites, responded to this reviewResponded October 29, 2013

Thank you for your review. Because we are not able to tell the name of the specific reviewer on Tripadvisor, I am not able to speak to why you might have been assigned a handicap accessible room, but are glad, otherwise, that you enjoyed your stay. We hope to see you again soon! Thank you so much for choosing us.

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Reviewed October 18, 2013

This motel was clean looking and updated and the breakfast was very good. That is all I can say after the first night there. Because this is a motel you enter from the outside the people standing in the front below smoking drifted into our room if we opened it. The bed was so noisy, probably from a plastic cover on the mattress, and it was very firm so not to my preferences. Then in the morning when we got up and opened the bathroom door we had a terrible odor of sewer gas that was horrible. We used the vent and quickly got ready and left telling the front desk who assured us they would send someone to fix it. When we arrived back it smelled fresh so we stayed our scheduled second night only to be blasted with the foul smell again in the morning. At check out when we told them about it again the front desk attendant said that it must be a city problem and they were sorry. So no it was only in the bathroom an obvious leak in there not outside the room. So if you dare to stay don't take room 212. We will not return as we saw many newer hotels in the area.

  • Stayed: September 2013, traveled as a couple
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Thank JmWanderlust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at Best Western Durango Inn & Suites, responded to this reviewResponded October 29, 2013

Gosh, we are so sorry to hear of your challenges during your stay with us. We apologize that other guests were congregating outside their rooms. It is a time of year that we welcome our hunter friends and often, so they can enjoy their smoking, they do pull chairs outside, tell hunting stories, and enjoy their "mancation!" We apologize this made any portion of your stay uncomfortable. We can see where this might be disruptive. In addition, we are sorry about the foul smell. Indeed, as someone sensitive to smells, this would turn me off as well. We have corrected the issue and regret we were not able to get that complete before your departure. Our sincerest apologies. Please do come and see us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2013

Traveling with a dog, you don't often find as warm a welcome as at the Best Western Inn and Suites in Durango. The suite was comfortable for us and for our dog, with a back door that led directly out to the pet walking area. There is a small charge associated with the pet, but not too bad. The lobby of this hotel and the rooms in general could use a little sprucing up, but the bed was comfy and the bath products were nice. The only downside is the distance to downtown Durango. While it's only a mile, and not that far, the sidewalk doesn't go all the way into town and it's a $9 cab ride for a short distance.

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at Best Western Durango Inn & Suites, responded to this reviewResponded October 29, 2013

Thank you for your review. Indeed, we agree, we need to spruce up the lobby! We have plans in development at this time and look forward to showing you what we have done should you visit us sometime next year! Thank you for your kind and thoughtful review. We appreciate knowing when we have done something well. We look forward to seeing you again.

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Reviewed October 15, 2013

We were in Durango visiting friends and spent a few nights at the Best Western. The hotel was perfect for our stay. To me the three most important factors for any hotel are cleanliness, comfortable beds and friendly knowledgeable staff. This Best Western was very reasonably priced and far exceeded my expectation. I highly recommend. All staff member from the front desk, to housekeeping to the hotel managers were friendly and very knowledge about the area and really took the time to discuss options with the hotel guests. Thanks for the dinner suggestion, Edy. The room was super clean every day and the beds and pillows were extremely comfortable. We had the queen suite which I highly recommend for a family. Our daughter had her own room and we had a balcony off the other bedroom which was perfect on a sunny fall afternoon. We really enjoyed the breakfast as they had a large selection of items to choose from, but our favorite was the make your own waffles. Durango is not a large town so this hotel was convenient to everything and was very easy to access. I would definitely stay there again and highly recommend to anyone visiting Durango.

Room Tip: Upstairs suite with read facing balcony
  • Stayed: October 2013, traveled with family
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Thank vachkl2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goosealina, Manager at Best Western Durango Inn & Suites, responded to this reviewResponded October 29, 2013

Thank you so much for your review. As owners and managers, we recognize we are not the newest game in town, but strive for precisely what you mentioned, clean; friendly and knowledgeable staff. We know it takes time and effort to submit reviews and we thank you for both. We look forward to seeing you again soon in Durango.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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