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“Poor service”
Review of East by Southwest

East by Southwest
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Ranked #51 of 196 Restaurants in Durango
Certificate of Excellence
Price range: $30 - $30
Cuisines: Asian
More restaurant details
Restaurant details
Good for: Special occasions, Business meetings
Dining options: Dinner, Lunch, Late Night, Reservations, Takeout
Dining style: Casual Dining
Cross street: East College and 2nd Ave.
Description: A taste of the Far East in the heart of the Southwest. We create vibrant fusion cuisine rooted in the flavors of Japan & the Pacific Rim. We are proud to serve all organic meats & poultry, such as American Kobe, Kurobuta Pork, & Natural Black Angus Beef. At our sushi bar enjoy cutting edge sushi & sashimi made from the best quality seafood & fresh line caught fish from Hawaiian waters. Our menu offers many tantalizing small dishes. We encourage you to order a variety of them and share amongst your table.
Durango, Colorado
Level 5 Contributor
80 reviews
46 restaurant reviews
common_n_restaurant_reviews_1bd8 46 helpful votes
“Poor service”
Reviewed August 7, 2013 via mobile

Unfortunately the service is lacking during our last dinning experience at east by SW. Our food wast brought out at the same time as we had requested and the waitress hurried us and dropped the bill without asking if we would like anything else. Don't dine any time near end of lunch. Drinks were amazing as always!

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Thank Dgojenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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314 reviews from our community

Visitor rating
Rating summary
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Level 3 Contributor
12 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Terrible service, overpriced for what you get”
Reviewed July 29, 2013

We were the only people at the sushi bar but had to place our order with an incompetent server rather than directly with the suchi chef. It had been a long day of fun for us & our 2 kids (8 & 10), everyone was hungry & the waiter hardly checked on us. Drinks were slow, we finally asked the sushi chef to let us order directly from him, & when it was time to pay, the waiter took our credit card, then stopped by another customer to explain the menu, describe the rolls & take his order. We finally got up & stood by the door, waiting for our receipt & card to be returned. Food was ok, but $14 for only 3 pieces of sashimi is over the top. We will not return.

Visited July 2013
1 Thank Nan2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, New Mexico
Level 5 Contributor
73 reviews
48 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
“Really Good Sushi”
Reviewed July 20, 2013

East by Southwest had been recommended to me by locals for a long time. On a recent trip to Durango, I finally gave it a try. The sushi was very good. I highly recommend the NY NY, the Philly Roll and the famous east by southwest roll. The peach mojitos were also enjoyed. The decor is very nice and the service was good. We ordered too much food for 3 people, but managed to eat most of it. 4 large rolls, 3 alcoholic drinks, and the calamari appetizer, ( delicious and a generous portion) came to $74.00. Next time we would forgo the appetizer and order 3 rolls rather than 4. The meal was a delicious and enjoyable experience.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Thank fcarolee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level 6 Contributor
94 reviews
72 restaurant reviews
common_n_restaurant_reviews_1bd8 47 helpful votes
“No East by Southwest”
Reviewed July 18, 2013

I’ll start his review by saying I’m a sashimi/sushi snob… we won’t get into my ethnicity…

We walked around Durango and, upon finding that Sushitarian was closed on a Monday evening, decided to stop at East by Southwest based on reviews we’d read. We entered and I instantly smelled something interesting… later we figured out that the restaurant is connected to the Indian place next door. I still don’t know what that smell was (yes, I like Indian food).

We sat at the sushi bar where the sushi “chefs” said nothing and ordered beer & sake. A complimentary cucumber and seaweed salad was placed before us by one of the guys behind the counter. To our waiter we ordered the sashimi & roll set comprised of 2 pieces each of tuna, salmon, yellow tail & California or spicy tuna roll (we opted for spicy tuna) and gyoza (or pan fried dumplings – pronounced “gee-o-za”… our waiter called it “guy-o-za”).

The yellow tail & salmon tasted okay – a bit lemony as they rested on lemon slices. The spicy tuna roll was a bit “off” – until I tasted the generous slice of tuna, I didn’t realize that it was because the tuna wasn’t quite fresh. Looking at the fish behind the glass, I saw dull octopus (at a sushi bar, dull=bad). We left part of the roll & effectively one of the two slices of tuna. I asked the guy behind the counter if the ikura (salmon eggs) were “washed” in sake or if they were “pure” and was assured they were pure… if, they were, there was something wrong, I sent them back.

As if that wasn’t enough for us to leave & never come back, one of the guys from behind the sushi bar sat at the sushi bar with a bowl of udon or ramen (we guessed he got off work) and started talking with the guys still working. Then, who I guess was a manager or owner, brought beer over for the sushi workers to drink (along with the guys sitting at the sushi bar next to us) as we waited for our check.

Afterwards I texted one of our friends who have a place in Durango – they said they have never been impressed with East by Southwest either. Note to self for next trip… no East by Southwest.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Thank SaB_012331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
29 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Great sushi and service”
Reviewed July 14, 2013

Traveled from El Paso, TX and discovered a great sushi restaurant in Durango, Co. Super menu, lots of variety, and great service. We eat there on Sunday so it wasn't very crowded. Highly recommended.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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