Do NOT purchase a vacation from Fairfield Resorts that requiring a tour of the resort!!! Upon arrival at Fairfield Durango, a four hour drive over 3 mountain passes for my wife, she was informed that a tour guide had called in sick, they were short staffed and our tour would have to be rescheduled (If we could not have given them a 3 day advanced notice to reschedule the tour they could have kept our vacation purchase price). Rescheduling of the tour was not possible for us. We were told that we “should have read the fine print”.
Your tour date can be reset without notice to you!! It can be reset to any of the days you are staying at their property . We were not informed of this in advance, on the contrary we were given a tour date and scheduled our vacation accordingly. Even when the scheduling problem is theirs, the only options are to reschedule your vacation or pay full price for everything (hundreds of dollars more) or take a refund of the purchase price. We opted for the refund and went elsewhere.
It is now 8 weeks later and our refund has not been credited so we called the 24 hour reservation line. After a number of questions we were connected to Special Services for an extended wait on hold. Where we were asked the same questions again and transferred to Client Services for another extended wait on hold. After about 15 minutes on hold it turned 5:30 in Florida (3:30 here) and my call was forwarded to a message to “call back during business hours”
Fairfield is not customer service orientated and they have little regard for your time. You are fit into a mold to fit their convenience and there is not anyone to be reached with the discretion to be able to help. “ I’m sorry, there is nothing I can do” is the best you can get!
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- Also Known As:
- Wyndham Durango Hotel Durango
- Durango Wyndham