We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

“Nice new property, unpolished untrained staff” 4 of 5 stars
Review of Holiday Inn Hotel & Suites Durango Central

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Holiday Inn Hotel & Suites Durango Central
Ranked #14 of 32 Hotels in Durango
Certificate of Excellence
Farmington
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Nice new property, unpolished untrained staff”
4 of 5 stars Reviewed August 21, 2014

This is a brand new property so, the accommodations and decor are top notch. Great bed, spacious rooms, but no views (we were in the back) and a really hard property to locate unless you are familiar to its location. This property is almost a hybrid between a traditional Holiday Inn and a Holiday Inn express. Complimentary breakfast like most full service HI is not provided.

I am a IHG platinum member and did not receive the customary greeting or offer of bottled water or points for the room upon check in. I actually seemed like I was a distraction to the front desk CR and her way too important conversation with the shuttle driver. When asked about bottled water the Cr responded " yeah we have water they're a buck" I didn't mind the charge, but the attitude was unbecoming of a hospitality "professional". The Manager on duty was even less gratuitous and seemed irritated to be both a hotel manager and the defacto bar tender for the two local drunks at the bar.

The morning crew was way more enthusiastic and delightful to talk to. Both young women showed the great potential this staff has.

The property does offer dining in their Sporting News sports bar, but we found the restaurant to be underwhelming with no sense of management. We actually got to sit and watch either the hotel or restaurant managers eat their breakfast right in the dining room in front of their quests. While most of us guests were neglected because the waitstaff was too busy kissing the managers you know what! A awkward and unprofessional behavior in my opinion. The food itself was below average. For breakfast choose an in town option and don't bother with the Sporting News you'll be happy you did.

This is a great property and the room rate is as such of a even greater property, however the management seems lack luster and the PM CR's need basic hospitality 101. Platinum members should be given at least a kind Thank You.

Room Tip: The King suites are awesome! Mom and Dad will love the privacy.
See more room tips
  • Stayed July 2014, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank 3pin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamnchav, Front Office Manager at Holiday Inn Hotel & Suites Durango Central, responded to this review, August 22, 2014
3pin,
Thank you for taking the time to review us! I appreciate the positive feedback on the room and morning and staff! Your honesty about the rest of your stay is greatly appreciated as well and will absolutely be used toward more efficient training! I apologize for the inconvenience. On behalf of our hotel I'd like to thank you very much for your IHG Platinum status. Please e-mail me directly and I will make sure you receive your bonus points you should have been offered at check in. Thanks again!
gsm.drodc_hi@yahoo.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

221 reviews from our community

Traveler rating
    115
    59
    27
    9
    11
See reviews for
64
70
12
36
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Norwegian first
  • Any
English first
Painesville, Ohio
Level Contributor
77 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed August 20, 2014 via mobile

The hotel is very nice and our room was clean. We found everyone to be friendly and helpful at this hotel. We had forgotten something at home and had it shipped to hotel. The staff kept it behind front desk for us and we picked it up with no issues. As a platinum member they also upgraded us to a king suite which was very nice and large. We did not eat at the restaurant on the property. Sporting News Grill seemed to get bad reviews here on Trip Advisor so we did not try it. We noticed that the restaurant was always empty. Not sure how long they will stay in business. I was very surprised that the front desk never tried to build up the restaurant. I was also surprised there were no discounts in the restaurant for hotel guests.
I do recommend this hotel, it is a very nice property.

Stayed August 2014, traveled as a couple
Helpful?
1 Thank LFSAHWY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamnchav, Manager at Holiday Inn Hotel & Suites Durango Central, responded to this review, August 22, 2014
Lennie W
I'm so glad you had such a great experience! We value all of our guests and were happy to upgrade you for your platinum status! We hope you'll continue your loyalty to IHG and hope to see you here again soon! Also, we'd love for you to try The Sporting News Grill on your next visit, you'll be pleasantly surprised!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pleasant Hill, Missouri
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed August 11, 2014 via mobile

Very nice hotel.. Staff helpful and friendly.. Rooms very nice. Make sure if you stay here you ask to have a balcony the view is beautiful.. Did not eat at the sports bar.. We decided to go down to Main Street to eat.. Ate dinner at Ken and Sue's good prices and great food..

Stayed August 2014
Helpful?
1 Thank TessLynnS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamnchav, Manager at Holiday Inn Hotel & Suites Durango Central, responded to this review, August 18, 2014
I'm so glad you enjoyed your stay! Please come back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Paso
Level Contributor
177 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed August 9, 2014

We stayed at this Holiday Inn for three days in August and had a very nice expirence. The staff was very attentive and the hotel is kept up properly. From check in to check out everything went just fine.

Room Tip: Rooms with odd numbers are quieter in the back of the hotel.
See more room tips
  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank TimWW_ELP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamnchav, Manager at Holiday Inn Hotel & Suites Durango Central, responded to this review, August 18, 2014
Thank you so much for your review! We look forward to your next stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Paso, Texas
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed July 31, 2014

Went fishing in Durango and stayed here. The hotel is very nice though somewhat pricy, though they all are in Durango in the summer. Ask for an upgrade to a corner room with a fireplace. Lots of room and the fire is nice in the winter.
The warning is about the restaurant, and the warning is... Don't Eat There!
The food is terrible, the service unspeakable and it is way overpriced.
There are some great restaurants in Durango like M and J's, and even the Durango Diner for breakfast, so get in your car and find one. If you're lazy like we were, you'll regret it. We did.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank 1George
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Hartford, Connecticut
Level Contributor
114 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed July 31, 2014

This Holiday Inn is better than most I've stayed at - new, modern, very nice, with good staff. When I checked in, I asked to for a room with a balcony and got it, which I was very happy about because the views from the balcony were pretty nice and I got a chance to spend some time out there relaxing. The prices here during high season are high, however they are very similar to other comparable hotels in Durango BUT they are much farther from Durango center. I stayed here on points and got great value and will stay here again. I was able to walk to town, which you can only do from a handful other (more expensive) hotels.

  • Stayed July 2014, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Service
Helpful?
1 Thank BigGFoodie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Paso, Texas
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 26, 2014 via mobile

We stop here in Durango overnight on our way home. Must say this is a very clean hotel and the rooms were very clean and comfortable. It has a sports bar and grill on the bottom level. Its close by the historic downtown. Highly recommended.

Stayed July 2014, traveled with friends
Helpful?
1 Thank cygnus100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Durango hotels
0.3 mi away
DoubleTree by Hilton Durango
1.7 mi away
Comfort Inn and Suites Durango
2.3 mi away
Homewood Suites by Hilton Durango
Show Prices
Show Prices
Show Prices
2.8 mi away
Hampton Inn Durango
Hampton Inn Durango
#2 of 32 in Durango
4.5 of 5 stars 788 reviews
2.1 mi away
Quality Inn Durango
Quality Inn Durango
#4 of 32 in Durango
4.0 of 5 stars 420 reviews
0.6 mi away
BEST WESTERN PLUS Rio Grande Inn
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Hotel & Suites Durango Central? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Hotel & Suites Durango Central

Property: Holiday Inn Hotel & Suites Durango Central
Address: 21636 Highway 160 West, Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 32 Hotels in Durango
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Durango Central 3*
Number of rooms: 116
Official Description (provided by the hotel):
New in 2013 Full Service Holiday Inn Hotel & Suites ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Hotels.com, Hotwire, Odigeo, getaroom.com, Priceline, Travelocity and Orbitz so you can book your Holiday Inn Hotel & Suites Durango Central reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing