I stayed at the General Palmer in May and have posted a review for that visit.
Folks at the front desk weren’t nearly as friendly during this visit. I had to wait a good 5 minutes to check in, as there was only 1 person working the desk and she was tied up on the phone booking what sounded like a rather complicated reservation. During our 2 day stay, only once did anyone at the front desk offer a greeting when we walked through the lobby. This was a drastic difference from our other stay when staff at the desk always greeted us.
The complimentary breakfast was still a treat and included the same items as last time. On our second day, we arrived for breakfast at 9:00 and just about everything was depleted. We waited about 10 minutes and a staff member surfaced and replenished everything. We were surprised to see that this same staff member was also assigned to the cleaning of rooms at the same time. She was doing her best to juggle both assignments, but it seemed a poor decision on the part of management to expect one person to do both things.
During both visits we opted for the interior room with a queen bed. We didn’t experience any problems in May, but this time we dealt with a very unpleasant odor. During the day, the room was fine. But each evening (around 9:00 or 10:00 pm), a burnt/smoky odor (cigarettes or popcorn?) filled the room. The odor peaked when the AC was on, leading us to believe it was coming through the ductwork. I’ve sent a complaint to management but have not yet received a reply. I very much regret not having reported it during our first night, but I was convinced that it was an anomaly.
Overall, the General Palmer is a good property. If you plan to explore historic Durango and/or take the Durango Silverton Rail, you cannot beat the General Palmer’s location. We parked our car and didn’t move it for 2 days. During peak season, the hotel charges a premium rate. I must confess that I’ve never paid such a high rate in many other cities (including Las Vegas, San Francisco, Washington DC, and Miami). But the availability of competing hotels in those venues has made it easier to shop around for good rates. Still, ease of parking, good breakfast, and decent room makes this rate worthwhile, especially when comparing rates at the few other hotels in Durango.
- Official Description (provided by the hotel):
- Rich with Victorian elegance, the General Palmer Hotel has all the modern comforts that you would expect of a Four Diamond establishment. Named after General William Jackson Palmer who established the hotel in 1898, the General Palmer is the only historical Four Diamond Hotel in Southwestern Colorado. Each room has been hand decorated in the Victorian era with luxurious amenities. It’s the little touches that make the General Palmer unique; freshly baked muffins each morning and Teddy Bears on every bed. Enjoy our southwestern hospitality with concierge service from a gracious and caring staff available day and night, year around. We are located in downtown Durango right next door to the Narrow Gauge Railroad and we are within easy walking distance of many fine dining restaurants. ... more less
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- Also Known As:
- General Palmer Durango
- Hotel General Palmer