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“Comfort in a Historical Hotel”

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General Palmer Hotel
Ranked #6 of 33 Hotels in Durango
Certificate of Excellence
Seattle, Washington
Level 5 Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Comfort in a Historical Hotel”
Reviewed September 22, 2009

I wasn't sure if the General Palmer was going to have the modern conveniences, but it delivered. Our room was in the "Palace Wing" which isn't in the same building as the General Palmer, it's across the parking lot in another historic building. But that meant we could park even closer to our room and could watch people walking into the train station in the morning. The bed was soft yet supportive. The style of the hotel seems geared toward senior citizens and since we are in our twenties we stuck out a bit. The lobby is brimming with teddybears and there is a teddybear in each room. There are dried flowers throughout the room and a brass bedframe. Nevertheless, the furniture has character and quality which reflects the Victorian era of the hotel. They have an informative welcome packet and magazines with restaurants and activities in Durango. The continental breakfast was a highlight with its warm muffins, fresh orange juice, oatmeal, hot coffee, and above all plently of everything. Minor drawbacks were that the knobs on the shower were reversed (the H knob was actually cold water and the C was hot). Also there was very little space for keeping things in the bathroom, just a shelf that was already covered with standard hotel provisions. All told, the General Palmer Hotel is a lovely place to stay when in Durango.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thelaststraw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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463 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Tulsa, Ok
2 reviews
Reviewed September 8, 2009

Perfect location, nice touches like fresh baked cookies every afternoon. Small things like pull chains not on ceiling fan, were replaced and came off again on first pull. Shower was very slow to drain, never fixed in one week stay. Toilet clogged. Staff was ok but not overly helpful. Directed us to closed restaurant. Enjoyed the stay but would try another hotel next time.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wb112754
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luxone, General Manager at General Palmer Hotel, responded to this review, September 15, 2009
As the General Manager of the General Palmer Hotel, I am constantly endeavoring to make the General Palmer consistently the best in service and amenities! Though it is difficult to know that you have not attained this, for a guest, it is also reviews such as this one that shows us where we can improve. I appreciate your honesty and I will personally address the issues at hand.
Sincerely
Paula N. Nelson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chittenango, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 30, 2009

The General Palmer is a beautiful historic hotel that is fist class accomodations all the way. There is nothing more to ask for or add to a stay at this hotel staffed with very helpful and professional local people who went out of thier way to asist us in every way.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gprescot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver
1 review
Reviewed February 22, 2009

Recently my extended family, my husband and I (6 in all), spent 4 days in Durango at the General Palmer. It was my elderly Mother’s birthday weekend, and several of her first cousins came to town to join in the celebration. We had two separate rooms, and I can’t say enough good things about our stay, it was definitely a 5-star experience.

The hotel is one of the oldest in Durango, is located right on main street, so anytime we wanted to go out to eat, shopping, etc. it was just a short walk away. Unless we had to go out of town for something, we left the car parked (free parking) and walked wherever we went.

The hotel itself is very well maintained, exquisitely appointed and beautifully furnished with antiques, period wallpaper, etc. The entire hotel was sparkling clean and the elevator worked very well and was a godsend for us. The rooms were very comfortable whether we were sleeping or visiting.

The continental breakfast was awesome, there was a great variety of food and there was always plenty of everything. We enjoyed meeting downstairs for breakfast each day, lounging and talking for a while before starting our day.

The staff was exceedingly friendly and helpful, greeting us each time we entered the hotel, and assisting us whenever we needed help. My mother uses a walker and they always were ready to help her get where she needed to go.

The General Palmer is very well managed and was a great experience at a very reasonable price. I would highly recommend staying there when visiting Durango! We’ll be back!

  • Stayed January 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheKnicks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Level 6 Contributor
96 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed October 12, 2008

We just spent on night at the General Palmer (GP), after having spent a nice at the Strater Hotel down the block. This hotel was nearly perfect. The location was perfect, right along main street. The train ran behind the hotel, so we got some great pics but were never bothered by the whistle.

The queen room was perfectly appointed and much bigger (perhaps due to less clutter, too) than at the Strater. We LOVED the vanity area and separate bathroom. As trivial as it may seem to some, one thing we loved were the amenities. The soap/shampoo/etc. were great, as were the fuzzy robes. The flat-screen TV was a nice addition. The CD alarm clock was a bit fancy for me, and I couldn't figure out how to turn it off in the morning! Other details, like the ceiling fan and stained glass transom, were just great.

The common areas were nearly as nice as at the Strater. There always seemed to be cookies, hot chocolate, cider and lemonade available near the counter. We all but skipped the continental breakfast, as there was nothing enticing.

Yes, the elevator is small. It is gold-plated and gorgeous, with a heavy iron retractable door, so I'd ask for help if I were a little old or frail. It just fit two adults and two suitcases, and we rarely waited for it. In fact, aside from transporting luggage, we just used the stairs.

The only fault we can find -- and it was enough to make us think again about coming back -- was the front desk help. One young girl who checked us in was wearing something like jeans and a hoodie and had some questionable-looking guy friends hanging around the desk. That and her casual attitude immediately set the tone. It was a world of difference from the Strater, where even the youngest receptionists were absolutely polite and polished. Not to be discouraged, we blew this off and enjoyed settling in our room. However, when we returned that night to sit in the lobby and enjoy some cider, she didn't acknowlege us at all as we walked through. We sat in a sitting room for a few mins. but couldn't enjoy our own conversation, as she was having a rather loud private conversation on her cell phone. Since this went on for a while, we retired to our room, sorry to have not been able to enjoy the lobby more.

Aside from the front desk staff and the continental breakfast (which, who comes for the food, anyway?), we loved the GP. Between this and the Strater, it's a hard choice. If you like solitude and don't mind possibly encountering sub-par staff, this is the place to be!

  • Stayed October 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Helpful?
2 Thank TravellingChick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed August 30, 2008

Stayed at this charming old fashioned hotel and loved it. Great rooms and the staff were excellent. Typical breakfast, not very good.
Small elevator when you have big bags. No internet facilities.

  • Liked — Nice room and great staff on reception
  • Disliked — No internet
  • Stayed July 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank doctordavidbanner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas TX
Level 5 Contributor
70 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed July 31, 2008

The General Palmer was a great find. About the same price as the chain hotels in town, but certainly a cut above. Breakfast, which is included was exceptional. The rooms are small but very clean and updated. Service was very good. Old timey elevator that made taking bags up a little tricky. Great location and on-site free parking.

  • Stayed July 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dmbkDallasTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about General Palmer Hotel

Property: General Palmer Hotel
Address: 567 Main Ave, Durango, CO 81301-5422
Location: United States > Colorado > Durango
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
#2 Romantic Hotel in Durango
#6 Family Hotel in Durango
#7 Business Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:4 star — General Palmer Hotel 4*
Number of rooms: 39
Official Description (provided by the hotel):
Rich with Victorian elegance, the General Palmer Hotel has all the modern comforts that you would expect of a Four Diamond establishment. Named after General William Jackson Palmer who established the hotel in 1898, the General Palmer is the only historical Four Diamond Hotel in Southwestern Colorado. Each room has been hand decorated in the Victorian era with luxurious amenities. It’s the little touches that make the General Palmer unique; freshly baked muffins each morning and Teddy Bears on every bed. Enjoy our southwestern hospitality with concierge service from a gracious and caring staff available day and night, year around. We are located in downtown Durango right next door to the Narrow Gauge Railroad and we are within easy walking distance of many fine dining restaurants. ... more   less 
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Also Known As:
General Palmer Durango
Hotel General Palmer

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