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“Great location for train, restaurants and shops” 4 of 5 stars
Review of General Palmer Hotel

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General Palmer Hotel
3.0 of 5 Hotel   |   567 Main Ave, Durango, CO 81301   |  
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Hotel website
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Hotel amenities
Ranked #10 of 32 Hotels in Durango
Certificate of Excellence
Tupelo, Mississippi
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Great location for train, restaurants and shops”
4 of 5 stars Reviewed July 13, 2014 via mobile

We chose to stay here because of the proximity to the train station as we planned an early morning departure to Silverton and could not beat the location for this plannednactivity. Great convenient parking lot adjacent to hotel and station. Perfect location to walk to shops and restaurants. Since we have children, our rooms were located in the Palace building...steps across the parking lot from the main hotel. The rooms were very lovely...separated from one another in quad style with a very nice, spacious bathroom. The beautiful decor and furnishings made it feel like home. The only complaint about the room we had was that every six or so minutes we heard an annoying electric buzzing sound coming from what seemed to be a small covered space on the ceiling in the hallway between two of the bedrooms. Strange but true. That and the complimentary breakfast was not good. Would have been nice to have had a banana or some kind of fresh fruit and a waffle maker for the kids.

Stayed July 2014, traveled with family
Helpful?
Thank braiden7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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310 reviews from our community

Traveler rating
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    93
    30
    12
    6
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Norwegian first
  • Any
English first
Spring Lake, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 13, 2014

The General Palmer is a beautiful historic hotel in the Durango old town district. Short walk to restaurants, stores, and the Animas River. A lovely balcony offers a great view of the Durango-Silverton Railway. Complimentary breakfast was adequate. Staff was professional, helpful, and courteous.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Judith G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durango
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 13, 2014

We stayed two nights at the General Palmer. Perfect location if you are riding the train. Our room was in the Palace "annex" and there was no elevator. That is the down side. Bed was very comfortable - four poster bed with lots of pillows. You do hear train noises but just in the morning and evening while they are manipulating the engines. Breakfast was good. Overall, a good experience.

Room Tip: Ask if your room is in the annex or main hotel. The annex does not have an elevator -- but just one...
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
Thank Khknox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farmington, New Mexico
Level Contributor
53 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed July 8, 2014

We have stayed at the Strater numerous times so we decided to give the General Palmer a try. It was okay. The location is great and we were riding the train so is was very convienent. The breakfast and in room coffee was great. However, the rooms are not styled quite as nice as the lobby. The bathroom was redone (not complaining about that because it was nice! Just not historic) so if your looking for a hotel room with character this won't quite be it. I will say too....the building is old and so are the air conditioners! Thank goodness for the ceiling fan!

Room Tip: Lower rooms may be cooler in the summer. You can't get away from the train noise at 7am....so ju...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
2 Thank purplecupcake84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, Delaware
2 reviews
4 of 5 stars Reviewed July 7, 2014

We enjoyed a 4 night stay at the General Palmer. The room and bath were updated and clean. The bed was very comfortable. We were pleased that we could walk to shops and restaurants. The hotel served excellent coffee, but the breakfast was disappointing. It would have been improved by some fresh fruit and pastries. We would stay again when we return to Durango and would recommend the hotel to couples wanting to get a real flavor of this great mountain town.

Room Tip: The elevator, though quaint, is a bit difficult to operate. If staying on the 3rd floor, you will l...
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank GusandStella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, United States
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed July 4, 2014 via mobile

My wife and I selected this hotel for its historical nature and décor. We arrived ~2 hours early and were told our room was not available. The front desk attendant gave a parking permit and took our mobile phone number to call when room was available. Nice large permit-only parking lot which is a plus due to the proximity to other downtown venues including the Durango-Silverton Narrow Gauge RR depot. Once checked in, we were assigned a room in the Palace which is a separate, but adjacent building to the main hotel. While we initially wanted a room in the main hotel, we found the accommodations in the Palace quite nice. The room was very clean and charming with an 1800s décor. Note the furniture is also vintage and storage space is limited, both for hang up clothes as well as drawers. We had a single window that overlooked the train depot and we could hear the workings of the depot and train yard, including the train whistles and steam engines. While may be too noisy for some, closing the window did reduce noise. Since we enjoyed the sounds, we kept our window open... not to mention taking advantage of the nice cool nights. The bed while probably one of the most comfortable beds I've slept on, was high so keep in mind if you're physically challenged. The hotel is situated at the south end of the downtown area and as mentioned literally adjacent to the train depot. Most downtown shops, restaurants, and other attractions are within easy walking distance. The hotel staff was very friendly and accommodating. The only negative to our stay was the expectation of a well appointed continental breakfast bar (the hotel has no restaurant or bar). Envision going to your local grocery and buying frozen breakfast foods. While they did the best they could, the food they offered was disappointing. Plus, seating was limited so if you're there with many others, seating is a problem. We actually sat in the hall just outside where the breakfast was served and ate from our laps. The hotel would be better served to a) enhance the quality of the "complementary" breakfast bar or b) reduce price and do away with it altogether and perhaps provide a voucher to one of many local restaurants. Note, while the hotel does provide complementary coffee, there is a Starbucks just across the street. Overall, our stay was very pleasant and a good value for what we paid. We would likely stay here again on a future visit.

Stayed June 2014, traveled as a couple
Helpful?
Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed July 3, 2014

We enjoyed our stay at the General Palmer, it is right in Downtown, close to all the shops and the train station. I love the history of the building & my favorite was the journal singed by previous room guests that we found in our room. I was told this hotel is haunted (a fun fact I shared with my kids, which made the stay even more excited for them). It was a nice break from large impersonal chain hotels, lots of charm.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Laurie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, February 10, 2015
Hello Laurie
Thank you so much for your review of your stay here at the General Palmer Hotel. I think one of the best aspects of the hotel is the Historic Downtown location.
Paula
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about General Palmer Hotel

Property: General Palmer Hotel
Address: 567 Main Ave, Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
#2 Romantic Hotel in Durango
#6 Family Hotel in Durango
#7 Business Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:3 star — General Palmer Hotel 3*
Number of rooms: 39
Official Description (provided by the hotel):
Rich with Victorian elegance, the General Palmer Hotel has all the modern comforts that you would expect of a Four Diamond establishment. Named after General William Jackson Palmer who established the hotel in 1898, the General Palmer is the only historical Four Diamond Hotel in Southwestern Colorado. Each room has been hand decorated in the Victorian era with luxurious amenities. It’s the little touches that make the General Palmer unique; freshly baked muffins each morning and Teddy Bears on every bed. Enjoy our southwestern hospitality with concierge service from a gracious and caring staff available day and night, year around. We are located in downtown Durango right next door to the Narrow Gauge Railroad and we are within easy walking distance of many fine dining restaurants. ... more   less 
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Also Known As:
General Palmer Durango
Hotel General Palmer

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