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“Great Location!” 4 of 5 stars
Review of General Palmer Hotel

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General Palmer Hotel
Ranked #7 of 32 Hotels in Durango
Certificate of Excellence
Albuquerque
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Great Location!”
4 of 5 stars Reviewed October 21, 2013

Next door to Durango Silverton Narrow Gauge RR, a quaint little hotel built in 1898 or so. Pros: very clean quiet, well-tended, pretty if you like Gund bears, lace, and silver serving dishes; fantastic location for walking to the train (historic downtown Durango district), plush robes in rooms, romantic for some couples. Cons: The heat in the rooms are not sensitive to the thermostat (we kept window open all night second night with temps in the 40s or lower, it was that hot with thermostat down all the way!); very small rooms unless you pay lots for suite; the beds are small, the rooms are very small; the breakfast foods in the lovely silver dishes are not commensurate with the actual dishes themselves (pre-formed eggs and sausage that is commensurate with McDonald's, very bland), dry cereals, cooked oatmeal in crockpot, a few yogurts, sometimes ready-made waffles, so-so coffee; we gave up the second day and went to the bagel place); they don't replenish soaps, etc. in room without asking; tub drains very slowly! Fun for once, but second time would seek another hotel. Tip for hotel: hire a chef part-time to figure out a great breakfast, not something heated up from a box. Figure out a way to turn heat off in rooms; we tried shutting heat off, it made for a difficult night's sleep that first night without opening window in middle of night after sleeping restlessly because it was so hot in room.

Room Tip: Choose a room with a window, and a room overlooking train station. Elevator is tiny, so be prepared...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Jeanette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, March 19, 2014
Dear "Jeanette M"
Thank you for taking the time to write a review of your stay here at the General Palmer Hotel. I love letting my staff know what a great job they have done! Durango is such a fun little town, with so much to do.
Paula
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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337 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
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English first
Albuquerque, New Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 21, 2013

We just finished a great three day stay at the General Palmer Hotel. We have stayed there many times over the past 30 years and we always have a wonderful time at this great Victorian Hotel which is conveniently located in downtown Durango next to the Durango and Silverton Railroad Station. We especially enjoy staying in the Palmer Wing or Annex as it is called. This part of the hotel has recently been completely renovated with all new bathrooms and interior furnishings including a monster king size bed. It also has state of the art heating and air conditioning. Hotel General Manager Palmer Nelson and her staff are welcoming, hospitable, and always ready to help. Many restaurants are nearby as well as good shopping

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
Helpful?
Thank Tom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, February 11, 2014
Aren't those new King beds amazing. Thank you "Tom" for the review, glad to hear your stay was a good one. Thank you for the personal Kudos too.
Paula
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Junction, Colorado
Level Contributor
79 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed October 20, 2013 via mobile

Stayed at the General Palmer and went on the Peanuts Great Pumpkin Patch Train Ride. The hotel is very pretty. Our room was gorgeous and the bed was so unbelievably comfortable. The hotel saw to it to put teddy bears in our daughters rooms with notes and wine and flowers in ours. A wonderful added touch.

Stayed October 2013, traveled with family
Helpful?
Thank Amy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, February 11, 2014
I do remember you all, so glad to hear that your stay with us was enjoyable. We all love doing those special little things that create lasting memories.
Paula
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed October 16, 2013

I'm a sucker for Victorian style hotels/B&B's and the General Palmer blends both very well. The property is well maintained with plenty of parking. It's right in the downtown area where all the shops and restaurants are a short walk away. One thing to note is the close proximity to the Durango & Silverton Railroad station. The train starts blowing it's whistle at 7:30am to 8:00am as it gets ready to depart. If you can sleep through that then no problem. It means wake-up time for the rest of us

Room Tip: The second floor has a nice balcony where you can enjoy the sights and sounds of Downtown.
See more room tips
  • Stayed October 2013, traveled solo
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank BCSguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, February 11, 2014
Dear "BCSGuy"
Thank you so much for your review, I truly appreciate it. I love the detail in your review and do truly appreciate you taking the time.
Paula
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Level Contributor
7 reviews
4 hotel reviews
5 of 5 stars Reviewed October 14, 2013

We loved our stay at the General Palmer! Historic and friendly, not to mention the Durango & Silverton Narrow Gauge! It was such a treat to stay a block from the train, my husband spent every morning at the train yard.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank slkess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, February 11, 2014
Dear, "slkess"
Thank you for your review, I am happy to hear you enjoyed your stay with us. It is pretty cool that the train is so close, makes wondering over every day so easy to do.
Paula
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed September 29, 2013 via mobile

A lovely night in a room without a view. The bedroom and bathroom were very roomy and though the hotel is old, the accommodations were completely updated. Complimentary robes and in room keurig coffee pot with dark roast coffee. Very helpful and knowledgable staff. Polite too!

Stayed September 2013, traveled as a couple
Helpful?
Thank Alabamaberly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, February 11, 2014
Dear "alabamaberly"
I just wanted to take a moment and thank you for taking the time to leave a review regarding your stay at The General Palmer Hotel.
I do appreciate your kind words and I love to pass on the words of encouragement to my staff.
Thank you again, Paula
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fowey, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed September 29, 2013

Lovely hotel & town, stayed at the General Palmer to ride the train which is just a short walking distance & the car is left at the hotel. The staff were very helpful & courteous, especially a big thanks to Hannah for all her help. Got to be the best in Durango

Stayed September 2013, traveled as a couple
Helpful?
1 Thank richanne100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulanelson, General Manager at General Palmer Hotel, responded to this review, November 1, 2013
Dear "richanne 100"
I will definitely let Hannah know how much you appreciated her. She is a wonderful and integral member of my staff. Thank you for leaving a review of your stay with us, my staff and I are always encouraged by our reviews.
Sincerely, Paula
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about General Palmer Hotel

Property: General Palmer Hotel
Address: 567 Main Ave, Durango, CO 81301-5422
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
#2 Romantic Hotel in Durango
#6 Family Hotel in Durango
#7 Business Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:3 star — General Palmer Hotel 3*
Number of rooms: 39
Official Description (provided by the hotel):
Rich with Victorian elegance, the General Palmer Hotel has all the modern comforts that you would expect of a Four Diamond establishment. Named after General William Jackson Palmer who established the hotel in 1898, the General Palmer is the only historical Four Diamond Hotel in Southwestern Colorado. Each room has been hand decorated in the Victorian era with luxurious amenities. It’s the little touches that make the General Palmer unique; freshly baked muffins each morning and Teddy Bears on every bed. Enjoy our southwestern hospitality with concierge service from a gracious and caring staff available day and night, year around. We are located in downtown Durango right next door to the Narrow Gauge Railroad and we are within easy walking distance of many fine dining restaurants. ... more   less 
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Also Known As:
General Palmer Durango
Hotel General Palmer

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