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General Palmer Hotel
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Reviews (528)
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All reviewslone spur cafetrain stationthe main hotelteddy bearspresidential suitecontinental breakfastinterior roomvictorian decorhalf blockcookiesmain streetcharming hotelstained glassfavorite hotelrestaurants and shopsno elevatoroatmeal
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Reviewed May 21, 2013

Room 205, Queen

The hotel has a great downtown location, especially for the well known train and
many shops and restaurants. Niceties abound: the old style elegance of the
building and the public areas; comfortable, inviting lounge/lobby area, wonderful
2nd floor open-air deck, long breakfast hours (6-10am) which includes the possibility
of in-room delivery of breakfast at no additional charge; noon check-out; friendly
staff; free on-site parking

The room was found to be very clean and comfortable; it is compact in size as is to be
expected in an old building yet the stay is enhanced by very good amenities
including: high-end toiletries, a free-standing make-up mirror, 2 suitcase stands,
plenty of lamps, complete coffee & wine service, a decent flat screen tv, a flashlight,
an extension cord, and good quality antique furniture and 2 robes. The room does not have a
microwave, refrigerator or safe.

Room Tip: Room 205 facing north was quiet and had an ok view
  • Stayed: May 2013, traveled as a couple
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Thank davontheroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula N, General Manager at General Palmer Hotel, responded to this reviewResponded June 3, 2013

Hi "Devontheroad"
1st I wanted to thank you for writing a review regarding your stay here at the General Palmer. My staff is just amazing, from my point of view, they all work so hard to make everything so perfect for each and every guest. I am so pleased when they get to see that their care has been seen and appreciated.
Thank you again,
Cheers, Paula

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 16, 2013

All classic hotels that have been restored should use this as their model. Not only are you getting to experience what it was like to be in a hotel built at the turn of the century, you don't have to trade off comfort or quality. The service and experience has clearly been thought out and it adds so much to the guests' time at this grand hotel. Everything was clean, no matter how old the item might have been, and the staff was incredibly attentive and helpful.

  • Stayed: July 2012, traveled as a couple
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1  Thank wileyc0y0te
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula N, General Manager at General Palmer Hotel, responded to this reviewResponded June 3, 2013

Good Morning "Wiley"
Thank you, Thank you for the wonderful review you wrote concerning your stay here at the General Palmer. i am happy to hear that you were so appreciative of the hard work that goes into making an older building into something beautiful and comfortable.
Paula

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Reviewed May 5, 2013

This is a gorgeous Victorian facility right in the middle of downtown Durango. This staff is friendly and helpful, but we had a serious temperature problem. It was too early in the season for the air conditioning to be one, and in fact, it was quite pleasant outside (in the 60's). However, we had a street-side room with large, unscreened windows, and when opened the traffic and noise outside was extremely loud. So we had to sleep with the ceiling fan on (which wobbled quite a bit), so unfortunately, our experience was not what I had hoped.

Room Tip: Stay away from the street if you want the windows open.
  • Stayed: May 2013, traveled as a couple
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1  Thank youngatheart3663
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula N, General Manager at General Palmer Hotel, responded to this reviewResponded May 9, 2013

Dear "Youngatheart"
Ah the woes of having a hotel in the downtown Historic district of Durango, I was very sorry to hear about the traffic noise. But I do thank you for staying with us, and I hope that you will consider staying with us again in the future. I can't promise the traffic will go away but I can certainly place you in a quieter section of the hotel. Thank you again for taking the time to review your stay with us, I do appreciate it, it is what helps us grow and change for the future.
Sincerely, Paula

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Reviewed April 30, 2013

My husband and I we're coming to Durango for a getaway for our anniversary. we got there on a Friday evening and the wonderful lady at the front desk had a room for us with a great rate. she also upgraded us for no extra charge and told us happy anniversary. the room was marvelous windows everywhere, a great bath, very clean. the service there was amazing and friendly. we would come down in the elevator a lot and they would always agreed it's as if it was the first time. the staff was amazing they sent up our breakfast with no hesitation and a smile at the door. this is one of those memories that will always stick and we will be coming back for years:) Rebarchik Family-

  • Stayed: April 2013
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2  Thank crebarchik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula N, General Manager at General Palmer Hotel, responded to this reviewResponded May 9, 2013

Dear "crebarchik"
I was so pleased to read your review of your stay here at the General Palmer Hotel. You make me so very proud of my staff in your review, they truly are what makes this hotel what it is. Each and everyone of them is a gem and truly enjoy what they do here at the hotel. Glad to hear you enjoyed your stay.
Thank you again, Paula

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Reviewed April 29, 2013

I recently brought a tour group of 13 to Durango and we stayed at the General Palmer. The customer service is simply the best! The decor of the hotel's lobby and other public rooms, as well as the guest rooms, is extremely charming and the central location makes walking everywhere a pleasure. We could not have had a better experience in every way! If you want a hotel with historic atmosphere, fantastic staff and an unbeatable location, the General Palmer is the place to stay.

Room Tip: Some of the rooms do not have windows to the outside. If that is important to you, be sure to reserve a room with a window. The Suite on the top floor is wonderful!
  • Stayed: April 2013, traveled with friends
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Thank NatureQuest37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula N, General Manager at General Palmer Hotel, responded to this reviewResponded May 9, 2013

Hi "NatureQuest"
We absolutely loved having you and your group stay with us, such a great treat! Your guests were all so wonderful and you could tell they truly enjoyed their "Nature Quest" experience. There was such an aire of anticipation. Great planning on your part!
Thanks again, Paula

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