My friend and I went to Durango last weekend mainly to stay in the Presidential Suite that he had reserved and had the confirmation sheet to prove it. We arrive to find that it had been
double booked and were given another reservation that was made by the General Manager
herself in a regular queensize room. We were NEVER notified of this change and she was no
where to be found ..and it was a weekend. We waited a very long time and decided to take the queen room being we were tired but very disappointed.
Bad move on GM's part and found the absence of any superior dysfunctional. Did she think we would just say "Oh OK"? She finally returned the frontdesk's desperate call the last day to ok free room as compensation.......
- Official Description (provided by the hotel):
- Rich with Victorian elegance, the General Palmer Hotel has all the modern comforts that you would expect of a Four Diamond establishment. Named after General William Jackson Palmer who established the hotel in 1898, the General Palmer is the only historical Four Diamond Hotel in Southwestern Colorado. Each room has been hand decorated in the Victorian era with luxurious amenities. It’s the little touches that make the General Palmer unique; freshly baked muffins each morning and Teddy Bears on every bed. Enjoy our southwestern hospitality with concierge service from a gracious and caring staff available day and night, year around. We are located in downtown Durango right next door to the Narrow Gauge Railroad and we are within easy walking distance of many fine dining restaurants. ... more less
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- Also Known As:
- General Palmer Durango
- Hotel General Palmer