The staff and wranglers are first class all the way. Very friendly and accommodating. Our 2 year old was so thrilled to sit on the draft horses before the ride and was smiling the whole way. The trip itself takes you through the aspen trees to some gorgeous views. It is not a long journey but the perfect length for us in the cold with a little one. We stopped and Ben took some family photos for us. The provided blankets are nice to have to keep warm. At the end she (2 yr. old) enjoyed hugging Besa, the dog who walked with us the entire sleigh ride. Cowboy Ben was an awesome guide and had a great sense of humor. It was perfect to be picked up and dropped off right at the base of the mountain.