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“Safety issues galore”
Review of Purgatory Resort

Purgatory Resort
Ranked #6 of 74 things to do in Durango
Certificate of Excellence
More attraction details
Attraction details
Owner description: Purgatory Resort is a family-friendly, four-season resort offering a variety of activities for all ages. In the winter, enjoy alpine skiing and snowboarding, snow shoeing, horse-drawn sleigh rides, Nordic skiing, snowmobiling and more. Summer and fall offers hiking, mountain biking, Alpine Slide rides, zipline, scenic chairlift, disc golf, bungee trampolines, climbing walls, miniature golf and more.
Reviewed August 10, 2013

We rented a couple condos for a family getaway. We had 5 adults, 5 kids, ranging from age 3 to 15. Definitely geared for younger kids but the older ones had some options, including mountain biking and the diggler. However, VERY expensive.

We had a bad experience getting left on the chair lift on the mountain bike uplift/scenic tour lift during a lightning and thunder storm...3 adults and 4 kids completely unaccounted for by the crew who did did not seem to care that we were stuck. We had to call the emergency line (make sure you take the number) twice before they restarted the lift. They seemed to only take us seriously after they heard the thunder in the background while we were panicking on the phone. We were up there for a good 30 minutes before we restarted. We were never fully compensated and were very unhappy with the personal relations. No one said that they were sorry for our experience. Other safety issues included the employees being aloof on the other rides (kids jumping on trampoline with knots in the harness---thank goodness not my kid) and not-well-marked bike trails.

Be aware that the attractions close early and you can't get a drink (coffee or beer) after 9. For the amount it costs to stay there, you should have better access.

All in all, we could have went anywhere and had a great time together. Next time we would try somewhere else nearby.



Thank EstimatedAmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DurangoMtnResort, Public Relations Manager at Purgatory Resort, responded to this reviewResponded August 21, 2013

Thank you for your feedback. The team at Durango Mountain Resort takes the safety of our guests extremely serious. Durango Mountain Resort utilizes lightning detectors and when lightning is detected within a certain range, the team gets everyone off the lift and halts our summer activities until the storm passes. On this particular day that is referenced in the review, Durango Mountain Resort experienced an extremely fast moving storm. As a result of a lightning strike, the chairlift lost power. Maintenance quickly responded and switched the lift to auxiliary power and the operations crew ran the lift in order to get all of our guests off the lift as quickly and safely as possible. Our lift operators track our guests who are on the lift in order to account for everyone and were aware that we still had guests on the lift prior to your phone call. We apologize for any miscommunication and confusion about what our lift operators were doing and how they were getting people off the lift. To address your comment about the bungee trampoline, harnesses are inspected everyday and after receiving your comments, we double checked with the crew and saw that no harnesses were knotted. We have taken your comments under review in order to improve our communications. We want our guests to feel that they are having a positive and safe experience with all our activities. We hope that you will give us another try and visit our resort again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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421 - 425 of 571 reviews

Reviewed August 10, 2013

It rained shortly after we purchased tickets and we received a full refund and an apology. What a great staff and excellent policies for weather and families!

Thank Kimberly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2013

Got the all access pass. If we had been mountain biking I'd rate it higher. Alpine slide was fun, but line was too long to wait for another run. Probably really just 2 hours worth of stuff to do unless you're doing it over and over and over again.

Thank Matt B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2013 via mobile

We paid for the all inclusive ticket without the zip line. I can see where others say the lines are super long. We were there on an overcast chilly day so it was wasn't super bad. Definitely had to wear long sleeves and pants. The slide was fun. The "extras" on the pass were ok. The kids really liked being in the balls that walked on the water.

Thank MiniVanMama6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2013

DMR is beautiful - but for summer activities, they've got some work to do. The $45 all access ticket isn't worth it. We arrived on a Wednesday at noon and got two alpine slide rides, a bungee adventure and 5 minutes on the obstacle course. Compare that to what you get at most theme parks for just a little bit more. The lines are long, poorly managed and everything is just a little, well, off. I'm sure in time, they'll work out the kinks, but I can think of a lot more entertaining things a family of four could do for $180 than what we got.

Thank TempEd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DurangoMtnResort, Public Relations Manager at Purgatory Resort, responded to this reviewResponded August 6, 2013

Thanks for taking the time to provide your feedback about your recent experience at Durango Mountain Resort. We are sorry to hear that your experience was less than what both you and we expect. We value your feedback and are reviewing it with the resort team so we can implement improvements. Thanks again for your comments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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