My family and I spent Labor Day weekend in Durango and the 1/2 day ride was definitely the highlight of our trip. I had called around to several places and made my selection primarily based upon the price. Fortunately, my penny pinching nature got my family and I saddled up with Hole in the Wall.
Now, I know nothing about the other places that offer rides other than that they cost more... but I do know that they don't have Tom.
The owner, Tom, guided my family of four through the most beautiful wilderness imaginable. There seemed to be magical scenery around every bend and beyond each ridge. Seemingly forgotten lakes, roaring rivers, and panoramic vistas made the entire ride breathtaking. Having Tom as our guide was awesome. He was patient and kind... and pretty damn funny. It really felt like he was doing it for the love of it, rather than the money. In fact, it wasn't until we had returned and were all saying goodbye that I remembered that I had forgotten to pay him (he hadn't even mentioned it).
As for the other reviews stating that it was hard to find... I felt like the directions he'd given me over the phone were pretty good, but I can understand how one might be thrown off by the fact that the meeting place is literally just on the side of the road (the horse trailer is the cue to pull over:)
The entire experience was awesome. We have an incredible family memory, and unbelievably beautiful pictures thanks to Tom, and Hole in the Wall.
If you are reading this trying to decide who to ride with... this is definitely the one to go with!
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