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“A Great Disappointment” 2 of 5 bubbles
Review of The Lodge at Tamarron

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The Lodge at Tamarron
Ranked #17 of 21 Specialty Lodging in Durango
Scottsdale, Arizona
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“A Great Disappointment”
2 of 5 bubbles Reviewed December 31, 2011

My wife is originally from Durango so each year around Christmas we retire to the mountains with our children to enjoy a couple weeks of the great outdoors. We had stayed at this resort (if you can call it that) three years earlier for a couple days out of convenience so when when my brother in law told me they had rented a unit we decided to do the same. I hate to end a good year on a bad note.

We called the resort and rented unit 868/869 which was reported by Heather their vacation rentals manager as the best unit they had @ $2800.00 for 10 days. They originally wanted more than $4000.00. If I had paid that I'd likely be at the local pharmacy begging for some Prozac or anything that might make this whole experience go away. We rented the larger unit so we could host our family for a Christmas Dinner. Let me detail our issues with the unit.

I would describe the beds as soft concrete. My wife and I have spent the last four nights on the two couches in the very small living room. The locks do not work on the bathrooms. The master bedroom located 5 feet from the kitchen doesn't even have a lock on the door so forget the romance. The oven is broken (so forget the family meal), no fireplace in the mountains, the grill on the porch doesn't work, the rooms have very old 19 inch TV's lesser than what you would expect at Motel 6. The toilet float keeps sticking in the upstairs bathroom and the thermostat doesn't work properly and is coming off the wall. I could keep going but why its very depressing.

Now lets discuss the lodge. The nice restaurant they had here closed down 3 years ago along with an entire wing of this aging resort that is now become abandoned and fit for filming a horror story. The only restaurant here is a very small lounge called Cuckoos which is located 10 feet from the front desk and serves crappy breakfast with no eggs on the menu. This is also their lame idea of a bar which I couldn't help but visit to try and forget about the room. Here I dropped $250.00 buying my brother and law and several Tamarron employees who were sitting at the bar cocktails. Heck its not their fault this lodge has become so dilapidated.

Almost done- Heather the Vacation Rental Manager charged our card $1400.00 for the deposit several weeks ago to save the unit. She never sent us any policies or lease documents to sign. When we checked in on December 26 we told the front desk we were unhappy with the unit and wanted to speak with the manager. He walked into Cuckoos to speak with Heather then came back and told us she had no other units and that she would speak with us about it in the morning. I walked around the corner and seen her seated at a table where people were drinking. Come on Heather give us 5 minutes its our family vacation. The next morning without a phone call or further discussion AND KNOWING WE WANTED TO GO SOMEWHERE ELSE she charged our card the remaining $1400.00. Here we are 5 days later and we still haven't checked in or signed any documentation. The only communication we have had with her was a call to inform us the fire alarm had malfunctioned and we must vacate the unit until maintenance could get it fixed. That took all day Wednesday and we weren't allowed back in the unit until 4pm that day. Oh well at least the wife enjoyed shopping in Durango all day.

Important lesson here is don't waste any of your bottom line on this dump as there are many other accommodations around Durango much more suited to your needs.

  • Stayed December 2011, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank JR H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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94 reviews from our community

Traveler rating
    31
    24
    5
    17
    17
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41
19
Solo
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1
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Any
English first
Phoenix, Arizona
Level Contributor
7 reviews
4 of 5 bubbles Reviewed November 15, 2011

Yes although as some reviews have said the front desk was not staffed as it is more of a condo rental place it did have excellent service once they showed up. It was a homey comfortable place to stay. The restaurant that just opened will get better with time. With all the beauty surrounding you how can you complain. I would stay here again just do not expect them to be at your beckon call. The pool, weight room, and spa facilities were wonderful as well. The personal were all very friendly.

Room Tip: Ask for east views
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  • Stayed August 2011, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TT13_17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 bubbles Reviewed November 8, 2011

The hotel was quite dated, with old carpet and furnishings in dire need of an update. Rates were too high for the low end room, and the check-in experience was laughable with the young woman completing a personal call (for at least 5 minutes) before acknowledging our presence. Very weak. The hotel is 20 minutes out of Durango...be forewarned.

  • Stayed July 2011, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank IstvanOne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Durango hotels

Colleyville, Texas
1 review
5 of 5 bubbles Reviewed October 3, 2011

We had a fantastic time at the Tamarron Resort in Durango. Our room was clean and the spa was wonderful. Cheryl the massage therapist was awesome, which was our second time to have her as our massage therapist. Would highly recommend her and to stay at the resort. The scenery was beautiful and yet you were close enough for road trips around the area. The resort staff were very friendly and the restaurant served good food and promoted a fun, yet casual environment. We look forward to our next visit to Tamarron Resort.

Room Tip: Unit 425 was great.
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  • Stayed September 2011, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Fran G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 21, 2011

This hotel is not new, and has no place to eat on site, but it is nice, clean, pretty views. The pool/spa area is very nice. There is no reason to pay huge prices for a newer resort when you are not really going to be spending your vacation indoors. It is too pretty to stay inside while in this area!
At check in, confirm that your room is exactly as you requested. We asked for a king, but did not get it. I cant complain though because we did not mention it, we just took what we were give.
Also, before booking with some online site, call Durango Mountain Resort and ask them if there are any specials. I normally use hotels.com but we saved a lot of money by going this route.

Room Tip: 1)At check in, confirm that your room has e/t that you were promised at booking -ex bed size 2) Book...
See more room tips
  • Stayed August 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank TFoxLakeCharlesLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, CO
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed August 2, 2011

I heard about rennovations, so I was very disappointed with our room. There were no improvements and very dated furnishings. I will definitely call beforehand and request updated room before ever staying here again.

  • Stayed August 2011, traveled on business
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank AbbieAnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed April 25, 2011

We just stayed two nights at Tamarron Lodge. I did not realize until I checked in and tried to get a room at the top floor that this is not a hotel but a condo building. You could tell it was in between seasons as the "front" entrance was closed. The person checking me in took 45 minutes to help me get from a second to third floor room (which was still not the top floor, since he had to check with the reservation person and physically look if the rooms were cleaned). The room was practical if people like to make their own meals, it had a full kitchen and a dining area, as well as nice views facing the canyon. Everything was clean (except stains on shower curtain) but very outdated. The hotel is about 20 miles outside of Durango and there is nothing else beside this lodge, no restaurants or shops. I was expecting to use the golf course, since it is an advertised feature of the lodge, but found out that it was closed until May and then it is only open to owners/members of the club. The information sheet mentioned that there would be daily towel service and beds would be made, but we did not receive that service.

Room Tip: Ask for canyon view and top floor
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  • Stayed April 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank cruizer1106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Lodge at Tamarron

Property: The Lodge at Tamarron
Address: 8 miles south of Durango Mountain Resort, Durango, CO 81301
Location: United States > Colorado > Durango
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 21 Specialty Lodging in Durango
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Lodge at Tamarron 3.5*
Number of rooms: 120
Official Description (provided by the hotel):
Welcome to Tamarron Vacation Rentals, located in beautiful Durango, Colorado. Tamarron lodging is the best of both worlds ~ just 20 minutes north of downtown Durango and 10 minutes south of the ski resort. Come relax in the mountains while being clsoe to everything Durango has to offer. Our main lodge has an indoor & outdoor heated pool open year-round, two hot tubs, sauna, fitness room, restaurant and bar. Durango lodging accommodations include everything from studio units with kitchenettes to studio lofts that sleep 6. ... more   less 
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Also Known As:
The Lodge At Tamarron Hotel Durango

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