My wife is originally from Durango so each year around Christmas we retire to the mountains with our children to enjoy a couple weeks of the great outdoors. We had stayed at this resort (if you can call it that) three years earlier for a couple days out of convenience so when when my brother in law told me they had rented a unit we decided to do the same. I hate to end a good year on a bad note.
We called the resort and rented unit 868/869 which was reported by Heather their vacation rentals manager as the best unit they had @ $2800.00 for 10 days. They originally wanted more than $4000.00. If I had paid that I'd likely be at the local pharmacy begging for some Prozac or anything that might make this whole experience go away. We rented the larger unit so we could host our family for a Christmas Dinner. Let me detail our issues with the unit.
I would describe the beds as soft concrete. My wife and I have spent the last four nights on the two couches in the very small living room. The locks do not work on the bathrooms. The master bedroom located 5 feet from the kitchen doesn't even have a lock on the door so forget the romance. The oven is broken (so forget the family meal), no fireplace in the mountains, the grill on the porch doesn't work, the rooms have very old 19 inch TV's lesser than what you would expect at Motel 6. The toilet float keeps sticking in the upstairs bathroom and the thermostat doesn't work properly and is coming off the wall. I could keep going but why its very depressing.
Now lets discuss the lodge. The nice restaurant they had here closed down 3 years ago along with an entire wing of this aging resort that is now become abandoned and fit for filming a horror story. The only restaurant here is a very small lounge called Cuckoos which is located 10 feet from the front desk and serves crappy breakfast with no eggs on the menu. This is also their lame idea of a bar which I couldn't help but visit to try and forget about the room. Here I dropped $250.00 buying my brother and law and several Tamarron employees who were sitting at the bar cocktails. Heck its not their fault this lodge has become so dilapidated.
Almost done- Heather the Vacation Rental Manager charged our card $1400.00 for the deposit several weeks ago to save the unit. She never sent us any policies or lease documents to sign. When we checked in on December 26 we told the front desk we were unhappy with the unit and wanted to speak with the manager. He walked into Cuckoos to speak with Heather then came back and told us she had no other units and that she would speak with us about it in the morning. I walked around the corner and seen her seated at a table where people were drinking. Come on Heather give us 5 minutes its our family vacation. The next morning without a phone call or further discussion AND KNOWING WE WANTED TO GO SOMEWHERE ELSE she charged our card the remaining $1400.00. Here we are 5 days later and we still haven't checked in or signed any documentation. The only communication we have had with her was a call to inform us the fire alarm had malfunctioned and we must vacate the unit until maintenance could get it fixed. That took all day Wednesday and we weren't allowed back in the unit until 4pm that day. Oh well at least the wife enjoyed shopping in Durango all day.
Important lesson here is don't waste any of your bottom line on this dump as there are many other accommodations around Durango much more suited to your needs.
- Official Description (provided by the hotel):
- Welcome to Tamarron Vacation Rentals, located in beautiful Durango, Colorado. Tamarron lodging is the best of both worlds ~ just 20 minutes north of downtown Durango and 10 minutes south of the ski resort. Come relax in the mountains while being clsoe to everything Durango has to offer. Our main lodge has an indoor & outdoor heated pool open year-round, two hot tubs, sauna, fitness room, restaurant and bar. Durango lodging accommodations include everything from studio units with kitchenettes to studio lofts that sleep 6. ... more less
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- Also Known As:
- The Lodge At Tamarron Hotel Durango