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“Rude Staff, Complex mixed in with apartments/condos, old rooms with non-functioning HVAC systems”

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Best Western Ptarmigan Lodge
Ranked #1 of 7 Hotels in Dillon
Certificate of Excellence
Olathe, Kansas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Rude Staff, Complex mixed in with apartments/condos, old rooms with non-functioning HVAC systems”
Reviewed July 3, 2014

I stay in hotels all the time and never have I been treated with such rudeness and disrespect. I will never stay in this hotel or any other Best Western ever again. Location could be nice, but the complex is mixed in with what appears to be low-income apartments.

Room Tip: Ask for room near the office with a view of the lake.
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
06098, Front Office Manager at Best Western Ptarmigan Lodge, responded to this review, July 8, 2014
Thank you for taking the time to review our hotel. We apologize for any inconvenience you experienced with our staff. We truly strive to have great customer service as it is important to us. We hope you will consider another stay with us someday.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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764 reviews from our community

Traveler rating
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270
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
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English first
Bayfield, United States
1 review
Reviewed July 3, 2014

This lodge has excellent service and a fantastic view no matter where your room may be located. The room was a nice size. The refrigerator had a freezer. The bathroom was appealing. There was a cute café/bar next door that is a must. We would definitely stay here again.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Paul N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
06098, General Manager at Best Western Ptarmigan Lodge, responded to this review, July 8, 2014
Thank you for taking the time to review our hotel. We are glad you enjoyed your stay with us and hope we will be seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottinghamshire, United Kingdom
1 review
Reviewed July 2, 2014

Lovely staff,couldn't do enough for you, even let us check in early as room was ready.Rooms very clean, quiet & lovely views of the lake or gardens.Tried to stay extra nights, fully booked.Good restaurants nearby. Lovely walks round the lake & marina. Concert there on the Friday in the small ampitheatre but inside room could hardly hear it, we sat outside on our balcony & listened to it. WE BOTH LOVED THIS PLACE, it's what holidays are all about.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Stephen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
06098, Front Office Manager at Best Western Ptarmigan Lodge, responded to this review, July 3, 2014
Thank you for taking the time to review our hotel. We are glad to hear that you enjoyed your stay with us. We hope you stay with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stratford, Canada
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 1, 2014

If you have dogs and are up in the Summit this is the place. Beautiful views of mountains and lake and beside the best BBQ ribs around. Skip Vail and the parking line ups and stay here in the summer. We were in the building off the main lodge that seemed to house all the dogs.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank antitourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas
Level Contributor
206 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed June 29, 2014

The hotel is conveniently located to Lake Dillon. It is clean and comfortable and the hotel staff friendly and helpful. The included Breakfast was good. Rooms are pleasant and well appointed. Overall a very pleasant stay and a hotel we will use again when in the area.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
06098, Front Office Manager at Best Western Ptarmigan Lodge, responded to this review, July 3, 2014
Thank you for taking the time to review our hotel. We are glad you enjoyed your stay. We hope you stay with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Broomfield
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 27, 2014

and great service. This Best Western is one of the best! Many of the rooms have balconies that look out on Lake Dillon. It is right by the bike path that takes you all over Summit county. The staff was very personable and the rooms were clean. The flowers and grounds were lovely.

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Douglas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
az
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 20, 2014

The hotel is a little dated but the rooms are nice. My only warning is that there was no elevator in the building that we stayed and so you either had to hull your luggage up half a flight of stairs to the second floor or down half a flight of stairs to the first floor.
The room itself was decent and clean. We had a nice view from our window of the lake and the grassy courtyard area of the hotel.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sundevils73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
06098, Front Office Manager at Best Western Ptarmigan Lodge, responded to this review, June 23, 2014
Thank you for taking the time to review our hotel. We hope the stairs were not too much a deterrent for you and that you will consider a stay with us again in the future. Again, thank you for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Ptarmigan Lodge

Property: Best Western Ptarmigan Lodge
Address: 652 Lake Dillon Drive, Dillon, CO 80435
Phone Number:
Location: United States > Colorado > Dillon
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Dillon
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Ptarmigan Lodge 2.5*
Number of rooms: 69
Reservation Options:
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Also Known As:
Best Western Ptarmigan Hotel Dillon
Best Western Dillon
Dillon Best Western

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