I've stayed at many Best Westerns all over the world. I love how many are owned by family's or individuals and are branded a Best Western because of their great service. Unfortunately, this Best Western is not a good representation of the brand.
I booked my stay over Priceline, it was much cheaper than through the site. I arrived in the afternoon for a 3 night stay. At check in I was asked if 2 double beds was okay, I said "If they had 1 king available that would be great but if not 2 double beds is fine" she said she had a king room available, and she would change it. She said "okay" and then as she finished checking me in she said "never-mind I can't give you a king and 2 queens will be $20 extra a night" I declined. I said if there was a room with a view I would appreciate that instead. She then said she only has 1 room available and said they are fully booked. Hmmm...quite a change from what she previously said.
We got to our room in building 4, when I opened the door the smell hit me. I can't even describe it, but it was awful. I went to the door leading the the porch to air out the room, only to find out it didn't open. Not that it would matter, I opened the curtains to find out it was like being in a dungeon. No light coming in, a view onto a brick wall, and no porch.
The beds were hard, and the pillows hard and lumpy. The double beds were bolted down to to floor, so i couldn't push them together. My fiance and I had to sleep in separate beds! This was supposed to be a relaxing weekend for us and we couldn't even share a bed.
The carpet was dark, and filthy, I didn't even want to walk around barefoot. The only nice thing about the room was the bathroom.
Breakfast was advertised as a full hot breakfast. The eggs were soggy, sausage so dry it wasn't edible, bread stale. I didn't even eat our 3rd day, I couldn't stomach it. My fiance only had yogurt, as everything else was unappetizing.
The hot tub was a plastic, it smelled like urine and the water wasn't clear. The hot tub was supposed to be open 10AM-9:30PM, so no morning after workout soak, very disappointing AND the clock is 30 minutes fast in the hot tub area so we were kicked out 30 minutes early, despite our phones showing it was actually 9:02PM, but it didn't matter. It was icing on the cake to a crappy weekend in this dump.
This in a supposed 3 star hotel. I would have expected this from a 1 or 2 star hotel. 3 star hotels are Hiltons, Double Tree, Holiday Inn sometimes, and Hyatt, NOT Best Western and NOT this hotel. Even if it was rated at a proper 2 or 1 star level the rooms should have been cleaner, and no one should have to stay in a smelly dungeon.
All these other reviewers were lucky and slightly jaded to have a nice room with a view, but the way I was treated I will never go back there nor recommend it. Having a room with a view does not change the state the hotel is in and my rating would remain the same.
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- Also Known As:
- Best Western Ptarmigan Hotel Dillon
- Best Western Dillon
- Dillon Best Western