We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“The good, the bad and the …” 3 of 5 bubbles
Review of The Ritz-Carlton, Denver

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
The Ritz-Carlton, Denver
Ranked #8 of 154 Hotels in Denver
Certificate of Excellence
Denver, Colorado
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“The good, the bad and the …”
3 of 5 bubbles Reviewed March 4, 2009

Stayed one night at the Ritz-Carlton Denver as a friend was coming into town on a short visit and we thought we would try out this new property. I live locally, and rarely does one have an opportunity to stay at hotel so close to home – so I welcomed my friend’s visit as an excuse for a stay.

I’ll try to review the hotel with an eye to the property itself (which is quite lovely), as well as to my own experience there – which had some unfortunate snafus along the way, ranging from small mistakes to a rather embarrassing situation.

First the hotel: This is an urban property that I suspect caters largely to a business crowd in town during the workweek. It’s ideally located close to Denver’s financial and judicial centers; as such, it’s squarely a hotel – not a resort – but they have done a great job with the physical space and given it a hip décor that really works.

I got a great weekend price for the room, as I think that a lot of hotels are struggling right now to keep up their occupancy rates. I booked through American Express’ Fine Hotel & Resorts program for Platinum cardholders (upgrade, b-fast, late checkout and an $85 food and beverage credit) – making the room rate even more competitive. Upon check-in I received an upgrade from a standard room to a one-bedroom suite on the 11th floor (room 1119).

The room itself was awesome – and I honestly think I haven’t seen as nice a room save for one or two hotels I have stayed at around the globe. The room had a large living room/sitting area, plus a separate bedroom and walk-in closet. Two large, flatscreen TVs (one for the living room and another for the bedroom) and a Bose stereo system were part of the mix. The decoration was stylish without being over-the-top or too trendy and the bathroom was incredibly inviting: Large, marble, and complete with Bulgari toiletries. I think I counted about 15 towels in the bathroom, which had a separate deep soaking tub and a walk-in marble shower with a rainfall showerhead. Absolutely no complaints about the room – it truly was great.

The spa facilities of this hotel are also terrific; the spa is small, but decidedly hi-end and full-service. We arranged for a couple of treatments and were impressed with the place. The men’s locker room facilities have showers, an excellent steam room and a hot tub, along with a nice relaxation space to wait in until your treatment commences. Prices were reasonable for a RC, and the personnel were friendly without being overbearing. I had a body scrub/Vichy shower treatment (was surprised that a spa this small had a water treatment room), and my companion had what she described as one of the best massage-and-wrap treatments she has ever received. A treatment gains you all day access to the facilities, so we took advantage of this policy and went back later in the day to have a steam and shower.

LOL – so with all this positive feedback, why a less-than-perfect rating? This is the second part of my commentary, and readers ought to take it with a grain of salt that this was just one night’s stay – and I suspect that the errors were flukes rather than the hotel’s standard.

I arrived a couple of hours earlier than my companion and killed some time checking out the hotel information booklet in the room, from which I discovered that guests staying on the 11th and 12th floors had access to the Club Level lounge. I knew that I hadn’t booked a club access room specifically, but thought that with my upgrade to a suite on the 11th floor that this may have been included. I tested out my room key in both the key-restricted elevator and the passageway from my floor that granted access to the hotel’s club – and it worked … so I proceeded to enter and enjoy the club’s snacks and complimentary alcoholic beverages.

The club’s host introduced herself and asked for my name so that she would know how to address me, and I was pleased with the atmosphere and the amenities. When it came time to meet my companion and come back to the hotel, and after getting her luggage situated and unpacked in the room, we returned to the club for some drinks. About 30 minutes later, the club host approached me where we were sitting and said that my access had been a mistake (she admitted the mistake being the hotel’s, not mine), and that if I wanted to continue to use the club it would be an additional $100 charge. Though she was very nice about it – bottom line it felt as though I was publicly being being kicked out, and to add insult to injury she exchanged our room keys for new ones (presumably non-club access).

I found the experience rather humiliating – and feel that the better way to have approached the situation would have been for the hotel staff to (privately) pull me aside and say something along the lines of, “We apologize - there’s been a mistake regarding your access, but it’s our mistake and we invite you to continue to use the Club Level with our compliments.” The quoting of a fee + the exchange of keys just made me feel as though I had done something willfully wrong or that I was trying to cheat the hotel. As I said, I knew that I hadn’t reserved a club room as part of my booking (and told the host that) – but the hotel’s literature, upgrade policies and key access procedures (as well as how they handle this type of error) should be reassessed if this is likely to happen to someone else. I’m a semi-frequent guest at RC properties, and felt that the lost revenue for the hotel (for a mistake on their part) should have been outweighed by the risk of potentially off-putting a guest who may rethink their relationship with the brand for future stays.

Another hiccup was room service the following morning. Our spa appointments were for 9a – and breakfast in the restaurant and for in-room dining ended at 10a. Because of this, we called room service at 8a and asked if we could place an order for delivery to our room at 10a after our spa treatments were finished. They answered in the affirmative, so we placed our order and came back to the room after our treatments. By 10:45a the food had not yet arrived and so we called room-service to see where it was; we received an apology and told that the food was already on its way. Another half hour went by and we called again to check on status; this time they told us that our order had been confused with another room and that they were just now making it. The food finally arrived at 11:30 (1.5 hours after its intended delivery time) – and the order was incorrect. Another call got the correct order to the room within 20 minutes – but at this point it was nearly lunchtime and we spent almost two hours waiting in the room for our food. The room service delivery man was nice and apologetic and told us that the entire order was being taken off of our hotel bill (he didn’t know that we received free breakfast anyway) – but it was a frustrating experience for a 5-star hotel.

The final mistake was that even though my booking included a guaranteed 4p checkout (something that I specifically addressed during check-in because we were going to stay late and I needed to take my friend directly from the hotel to the airport for an early evening flight), our keys stopped working at noon (standard checkout time). I had to have the floor security person let me back in the room, after a maid I tracked down had told me that I would need to exchange our keys for new ones at the front desk.

So, all-in-all, a mixed bag. The hotel and the staff are really quite pleasant and I think that what I experienced was an anomaly given all of the good reviews of this property. I do have another reservation for this hotel in June that I’m going to keep – and hopefully the second time around will be a charm.

Safe travels to all!

  • Stayed February 2009, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
10 Thank CO_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

780 reviews from our community

Traveler rating
    537
    150
    60
    25
    8
See reviews for
151
256
41
256
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (138)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Cedar Rapids, Iowa
Level Contributor
101 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed January 24, 2009

This was my first time staying at a Ritz Carlton Hotel. Got a fantastic deal with Denver's Mile High Holidays promotion. The staff at the Ritz treated us as if we were paying top dollar for the room, when we paid about half price. We had never seen such elegance. Absolutely a beautiful hotel and experience.

The marble in the bathroom was so beautiful. Hope the promotion is run again next winter so we can go back.

  • Liked — The pure luxury
  • Stayed December 2008, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank TravelingDays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed November 15, 2008

What a great weekend!

The hotel is awesome. The staff is outstanding. The location is great.

We pulled into the Valet, the doorman asked if we had plans. We said no and he handed us tickets to the Rockies game that started in 10 minutes.

We dropped our luggage off and then walked through the lobby and out the front door to walk to the game (it's only 7 blocks away) and the doorman stopped us again and offered us a ride to the game in the Hotels Rolls Royce.

The driver was friendly and treated us like royalty. People were taking our picture was we pulled up to the game in the Rolls Royce.

The staff and rooms were outstanding. Looking forward to my next trip to Denver - it will definitely be another stay at the Ritz!

  • Liked — Service, Staff, Hotel, Location,
  • Disliked — Checking out.
  • Stayed September 2008, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank tigerider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 20, 2008

Expect no less than outstanding service from the Ritz Carlton Denver. As I've read the reviews, I feel bad for the guy that had the horrible experience at the Ritz, because, my experience was PHENOMENAL! We were in Denver for leisure, and were more than pleased with EXCELLENT customer service. I believe this is what separates other top of the line hotels, with the Ritz Carlton properties. Be sure to bring work out clothing to use the gym facilities as well as (at minimum) business casual for after sunset hours. This place is the bomb I tell you! Be sure to allow gratuity for the expected excellent service. I hope to be back soon!

  • Liked — Customer Service
  • Disliked — Rolls Royce wasn't available on Sun & Mon when I was there
  • Stayed October 2008, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank Nekobird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Level Contributor
35 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed October 17, 2008

Wow! What a beautiful place. I was there for business but felt like I was on a fabulous vacation: rooms cleaned twice a day, sparkling fixtures, chocolate on the turned down sheets, luxurious bed, glorious bathroom. I very much appreciated the free access to the fully equipped fitness center FORZA. It had a three-lane, 25 meter pool for laps so I didn't have to leave the building for a swimming workout. There's no real view from the hotel but it is within an easy 2-3 block walk of the 16th Street shopping area full of all kinds of stores and restaurants.

  • Liked — The luxury, service and attention to detail in the rooms
  • Disliked — I enjoyed everything!
  • Stayed October 2008, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank AreWeThereYet1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, New Hampshire
Level Contributor
73 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed September 30, 2008

After reading the horrible review, I was a little worried about this hotel, but was heartened by the other very positive experiences that the other past travelers had at the Ritz, and hoped my stay would be as good as theirs. I have to say, my stay exceeded all expectations.

Upon arrival, due to the corporate rate my firm had paid, I was upgraded to the Club level. Because I was in town for a series of meetings that were all going to be held at the Ritz, this was a god-send. I never left the premises! Ate breakfast in the Club twice, lunch once, and did evening cocktails with a colleague who was also upgraded. It was fantastic, and I must recognize Darcy who was there both evenings and who could not have provided better service. One night, I even had my dinner delivered to the lounge on her excellent suggestion that I might be more comfortable eating there than from a tray in the room.

And oh, what a room. The bed was heavenly (move over Westin) and the bathroom sublime. The only thing I don't care for at Ritz Carlton are the bathroom amenties -- a little over scented for me.

The meeting space there is second-to-none, and all the food service was wonderful. I had nothing but excellent service from the front desk, to bellman, to concierge.

This may have been one of my top hotel stays of all time.

  • Liked — The Club Lounge and the amazing bed!
  • Disliked — I had a pretty so-so view...
  • Stayed September 2008, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank AllisonNNH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plano, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 18, 2008

This hotel was wonderful! I stayed at the Ritz-Carlton in San Juan, Puerto Rico but this one was top notch.

The people were very friendly and helpful. The room super clean and beautiful.

The room service menu came right from John Elway's restaurant and the food was wonderful!

I would definitely stay here again whenever I'm visiting Denver.

  • Liked — The service at this hotel was top notch!
  • Disliked — There wasn't anything that I can say that I liked least about this hotel.
  • Stayed August 2008, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank icaqt4me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Denver hotels
Downtown
The Crawford Hotel
The Crawford Hotel
#2 of 154 in Denver
4.5 of 5 bubbles 748 reviews
Central Business District
Four Seasons Hotel Denver
The Oxford Hotel
#4 of 154 in Denver
4.5 of 5 bubbles 1,033 reviews
Show Prices
Show Prices
Show Prices
Downtown
Renaissance Denver Downtown City Center Hotel
Downtown
the ART, a hotel
the ART, a hotel
#1 of 154 in Denver
4.5 of 5 bubbles 493 reviews
Hotel Teatro
#19 of 154 in Denver
4.5 of 5 bubbles 1,156 reviews
Show Prices
Show Prices
Show Prices

Been to The Ritz-Carlton, Denver? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ritz-Carlton, Denver

Property: The Ritz-Carlton, Denver
Address: 1881 Curtis Street, Denver, CO 80202
Phone Number:
Location: United States > Colorado > Denver > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Spa Hotel in Denver
#6 Luxury Hotel in Denver
#12 Business Hotel in Denver
#13 Romantic Hotel in Denver
#37 Family Hotel in Denver
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Denver 5*
Number of rooms: 202
Official Description (provided by the hotel):
Surround yourself with majestic Rocky Mountains and down-to-earth cosmopolitan delights. The Ritz-Carlton, Denver is the city's first and only AAA Five-Diamond hotel, bringing luxury to a new altitude. Whether you need to spend the day close to downtown's Financial and Business District or you want to take in the offerings of LoDo or Larimer Square, you are always just steps away from the very best that Denver has to offer. The Ritz-Carlton, Denver features 202 spacious guest rooms including 47 suites, 32 Club Level rooms and one Ritz-Carlton Suite. With the largest, newly renovated, guest rooms in the city, our Denver hotel provides sweeping views and luxury to match. The Ritz-Carlton Spa is an award-winning facility with a salon and is open to the public; the Spa is the perfect for a relaxing escape in the heart of the city. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Marriott, Travelocity and Jetsetter so you can book your The Ritz-Carlton, Denver reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Ritz-Carlton, Denver Hotel Denver
Denver Ritz Carlton
Ritz Denver
Ritz-Carlton Denver

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing