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“Best Hotel Experience To Date” 5 of 5 stars
Review of The Ritz-Carlton, Denver

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The Ritz-Carlton, Denver
Ranked #11 of 150 Hotels in Denver
Certificate of Excellence
Winnetka, California, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Best Hotel Experience To Date”
5 of 5 stars Reviewed June 8, 2013

This was our first experience with Ritz Carlton, and it surpassed every expectation my wife and I had while staying there on our honeymoon. The entire staff went out of there way to offer superior customer service. We were always greeted with a smile and a "How may I help you?" attitude. This is truly world-class customer service at its finest. Do yourself a favor and stay in a Club Lounge access room. Douglas, one of the managers in the Club Ritz, became like a friend to us by the time we left. It was without a doubt the best hotel experience we have ever had.

Room Tip: Choose a package that affords you Club Ritz access. You can eat and drink there to your heart's...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank 289MikeL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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655 reviews from our community

Traveler rating
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    134
    49
    22
    6
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
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English first
New Providence Island
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed June 5, 2013

Hotels like The Ritz-Carlton Denver restore your faith in that illusive pleasure called service. The hotel is breathtaking; classic Ritz-Carlton. We arrived at a fairly understated building (as most of the Ritz-Carlton properties are in my opinion) but upon entering we were transported to a welcomed dimension of splendor and elegance--a beautiful hotel it is. The hotel is right in the middle of downtown Denver only steps (literally two minutes) away from the shops and bars of 16th street. I don't think I have to words to truly describe the quality of service we received. Also, the hotel has one of the most amazing fitness centers I have ever seen: three floors of strength and aerobic equipment, an indoor basketball court, an indoor rock climbing wall, pool, hot tub, sauna. Wow. I LOVE this hotel. Love it.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ModernEdge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed June 5, 2013 via mobile

Everything you expect from a Ritz Carlton property. From the moment we walked into the hotel we were treated like rock stars! The suite was immaculate and had the comforts of being at home. The food at Elways was delicious and well prepared. The hotel is located within walking distance of the 16th St. Mall and Coors stadium. But if you have an event at the Pepsi Stadium, you may consider a cab ride.

  • Stayed June 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank sharon0121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, New Mexico
Level Contributor
110 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed June 4, 2013

Wow...some folks are sure critical. We had a wonderful stay. Great location, amazing service, and no complaints. The folks in the Club Ritz are fantastic. We couldn't have been treated better and it was great to see Armando and Douglas (yes, I did have a "Douglas" and you should, too) again. Food was fantastic and the chef checked in on more than one occasion to make sure that we were happy. Other hotels are much cheaper but the clientele is sometimes scary - not an issue at the Ritz. One of the best fitness centers I've ever seen and a courtesy car to take you in the immediate area if you want a ride.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Gratefulrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, New York
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed May 27, 2013

My husband and I stayed for a night on the club level in May. Overall, the room was very nice (views were just ok) and clean, and the club level was spacious. The food presentations were a bit sparse compared to other Ritz properties, but fine for a business hotel. The concierges were very helpful in booking reservations and recommending places to explore. The spa was fantastic and very relaxing- had a great massage. The whirlpool only fits one person but the spa was empty so it was great. The gym was nice as well. Overall very nice and relaxing stay!

Room Tip: Higher floors are better for views. Definitely recommend club level.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank cls2486
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Level Contributor
51 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed May 26, 2013

Room was ok. The is a converted Embassy Suites property. Some ways it felt like it.

The evening operator was terrible. Just extremely rude on a few occasions, not just once. Complained to management and of course they gave me the Ritz Carlton standard apology. I am talking rude to the point of offensive. No offer for a free night or anything that would cost them money. Just "we are sorry". The front desk crew was very professional but not personal.

The Porters were great. Very pleasant. They are way I bumped it up to 2 stars.

Location, not so nice.

I will be staying at the Four Seasons for now on while in Denver. Ritz can thank who ever answers the phone when you dial "0" from the room.

  • Stayed December 2012, traveled on business
    • 2 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Defender66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Longmont, Colorado
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 15, 2013

Had a wonderful weekend stay. The John Elway restaurant in the hotel had the best martini I have ever had. They hotel offered us a free chauffeur driven ride to our evening out at the Comedy Club. The rooms are beautiful and the gym and pool was wonderful.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Ascotsun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Denver

Property: The Ritz-Carlton, Denver
Address: 1881 Curtis St, Denver, CO 80202-1902
Phone Number:
Location: United States > Colorado > Denver > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Spa Hotel in Denver
#8 Luxury Hotel in Denver
#12 Business Hotel in Denver
#13 Romantic Hotel in Denver
#37 Family Hotel in Denver
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Denver 5*
Number of rooms: 202
Official Description (provided by the hotel):
Surround yourself with majestic Rocky Mountains and down-to-earth cosmopolitan delights. The Ritz-Carlton, Denver is the city's first and only AAA Five-Diamond hotel, bringing luxury to a new altitude. Whether you need to spend the day close to downtown's Financial and Business District or you want to take in the offerings of LoDo or Larimer Square, you are always just steps away from the very best that Denver has to offer. The Ritz-Carlton, Denver features 202 spacious guest rooms including 47 suites, 32 Club Level rooms and one Ritz-Carlton Suite. With the largest, newly renovated, guest rooms in the city, our Denver hotel provides sweeping views and luxury to match. The Ritz-Carlton Spa is an award-winning facility with a salon and is open to the public; the Spa is the perfect for a relaxing escape in the heart of the city. ... more   less 
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Also Known As:
The Ritz-Carlton, Denver Hotel Denver
Denver Ritz Carlton
Ritz Denver
Ritz-Carlton Denver

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