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Reviewed September 20, 2017

My wife and I stayed here the night before we left for a flight home from Denver International. The room was a mini-suite at a very good rate. All Best Western staff were friendly and helpful. Close to airport auto return lots.

  • Stayed: September 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank CalistogaCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this reviewResponded October 4, 2017

Hello, thank you for reviewing our hotel.

I am delighted to hear that you enjoyed your stay. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. We look forward to the opportunity to welcome you back the next time you're in Denver.

Sincerely,

Rachel Barrows

Assistant General Manager

BEST WESTERN PLUS Denver International Airport Inn & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2017

The room had an offensive odor. The furniture and carpet were old and dated. The room lighting was very poor and inadequate, the hair dryer was discovered hidden under an ironing board in the closet. The tub had no skid protection and it was very slippery to stand on.

  • Stayed: September 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank G1712ODbillw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this reviewResponded October 4, 2017

Hello G1712ODbillw, thank you for reviewing our hotel!

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 303-373-1600.

Sincerely,

Rachel Barrows

Assistant General Manager

BEST WESTERN PLUS Denver International Airport Inn & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2017

We got this hotel at $74 per night for two nights by booking as soon as we knew our flight plan. We stayed in thenearby Airport La Quinta four tears ago which was a superior hote, but significantly more expensive. The rooms at this Best Western were good enough though for the price paid. Breakfast was reasonably varied with bacon provided on the second day. I noticed in a number of hotels this summer that bacon is uncommon and if a hot breakfast is provided it is often just eggs or perhaps those pretend sausages as was the case on the first day. It is possible to walk (about 30 mins) to the nearest train stattion into Downtown which is more convenient than waiting for the free shuttle that the hotel provides in conjunction with others in the area. With that in mind it should be noted that booking in advance is essential as it does pick up from several places and for both our journeys (after the flight arrived and to get the hire car) people were left behind as the shuttle was full.

  • Stayed: August 2017, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Stvjyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this reviewResponded September 16, 2017

Hello, thank you for reviewing our hotel.

I am delighted to hear that you enjoyed your stay. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. We look forward to the opportunity to welcome you back the next time you're in Denver.

Sincerely,

Rachel Barrows

Assistant General Manager

BEST WESTERN PLUS Denver International Airport Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2017 via mobile

The best western plus at Denver international airport was very disappointing. I will start off with the hotel room itself. The room is tiring and I need of renovation. We had a suite room with jacuzzi and there was no working water for the jacuzzi. Luckily the hotel staff moved us to another room with a working jacuzzi but it wasn't the greatest. The breakfast area was very un organized and very cramped. They had tables up to close to the buffet line which made it very difficult to maneuver thru the line without trampling over top of someone. As for the pool area it was very nasty. The pool good use a very good cleaning. The water literally had no chlorine or shock treatment and it was like swimming in somebody's dirty bath water. You could actually see dirt sitting at the bottom of the pool. Hot tub next to the pool did not work. Overall very disappointed and I will not be staying at this hotel again, not worth the money you pay

Stayed: September 2017, traveled as a couple
2  Thank Justin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this reviewResponded September 16, 2017

Hello Justin B, thank you for reviewing our hotel!

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 303-373-1600.

Sincerely,

Rachel Barrows

Assistant General Manager

BEST WESTERN PLUS Denver International Airport Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2017

Everything was nice, but the refrigerator in our room was ancient and barely worked and definitely needed replacing. Other than that is sas really nice and clean. It was a little hot in the lobby area which made it a little uncomfortable.

  • Stayed: September 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Sarah N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this reviewResponded September 16, 2017

Hello Sarah N, thank you for reviewing our hotel!

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 303-373-1600.

Thank you again for taking the time to review our hotel. We appreciate your loyalty to our brand.

Sincerely,

Rachel Barrows

Assistant General Manager

BEST WESTERN PLUS Denver International Airport Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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