was sent to this hotel by United airlines due to a flight delay. arrived with United voucher in hand and was met with a very hostile front counter person "RICHARD" at check in demanded my CC even though United had provided a voucher for the stay. When asked why that was necessary he responded by yelled at me and tried to push me aside to help the person behind me. As it was very late in the evening the card was provided and I decided to deal with this in the morning. At check out I requested a statement with a zero balance as I do at all hotels upon check out and to be sure that there were no charges charged to my card. The same front desk manager was on duty and he refused to provide this for me and other guests. when copies of the voucher and the check in sheet were requested he refused at first then did copy the voucher. As I left to catch my shuttle he came running out after us threatening to call the police. The shocked shuttle driver loaded our bags as I tried to determine what he was after to no avail. as we drive to the airport he radioed in and again was threatening to call the police... I have no idea what his problem was and when I called the day after to speak with the manager my call was not returned and one week later the room charge appeared on my CC. Never have I ever experienced such disrespectful treatment at a hotel and due to this experience I will avoid best western hotels moving forward. United was also made aware of the treatment their customers are exposed to when they send them to this property. BEWARE!!!!!!!!
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- Also Known As:
- Ramada Inn & Suites Denver International Airport Hotel Denver
- Ramada Inn And Suites Denver International Airport
- Ramada Denver
- Denver Ramada