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“Staff Is Very Rude”

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Comfort Inn Central
Ranked #64 of 156 Hotels in Denver
Ohio
1 review
“Staff Is Very Rude”
2 of 5 bubbles Reviewed July 8, 2007

The rooms were clean. The air conditioning didn't work well. We had to buy a fan to keep the room tolerable. Almost all staff members were rude. Check in was posted as 3:00. After an 18 hour drive we arrived at 3:20. The receptionist yelled at me that we needed to come back in an hour because they were completely booked up and had a lobby full of people waiting for rooms that weren't ready. Our ball team had 11 team members that went down for the free breakfast. We had 11 kids that couldn't have milk with their breakfast because the attendant said she couldn't find any. She was rude to our kids who politely asked for anything that wasn't stocked. The internet connection did not work well. We're a non-profit organization, the front desk wouldn't accept our tax exempt certificate. We called the desk to ask for a couple extra towels and the rude woman said we just sent some to you why do you need more? We had never requested anything. We spent over $6000 for the week and everyone is our group was treated poorly. Find somewhere else to spend your money!

  • Liked — Room was clean
  • Disliked — Staff
  • Stayed June 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank blondie15bright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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240 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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Northeast U.S.
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed February 27, 2007

My stay at this hotel has always been pleasant, and I've booked rooms here for years, going back to when it was known as Quality Inn North.

The reception staff is extremely friendly. The rooms I've rented have consistently been clean - no bugs, no dents in the walls, etc. Of course, every room may not be exactly the same, but I've stayed in various rooms and have found them to be arranged well and cozy.

If the Hilton or Marriott is your favorite, then stay with them. But if you want cleanliness, comfort, and a pleasant staff, then this is the place.

  • Liked — Value
  • Disliked — Isolation from metro Denver
  • Stayed February 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Pepper1028
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed September 15, 2006

I have stayed in several Comfort Inn's, and they are usually decent hotels for the money. However, this hotel left everything to be desired. The rooms were not very clean. In fact, they even had a bad smell. The location of the hotel is not good either. I didn't realize it was in such a bad area, or I would not have reserved a room here. If you are set on staying at a Comfort Inn, choose another one. This one gives Choice Hotels a bad name! However, there is a Comfort Inn that is just a few miles from here that looks quite nice.

Stayed August 2006
Helpful?
3 Thank KathyLynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Inn_Mgmt, Manager at Comfort Inn Central, responded to this review, September 27, 2014
Thank you for the review!

Since your last stay we have undergone new management and new ownership. I would like to apologize for the inconvenience you may have experienced at our hotel. We hope that you will give our newly remodeled and redone property a second chance to impress you.

Kye Lyles
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, TX / USA
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
1 of 5 bubbles Reviewed July 23, 2006

We stayed at this hotel during Softball Tournaments. I can honestly say it is the WORST hotel I have ever stayed in. The rooms did not look or feel clean. They most definitely smelled bad. Beds and pillows were very uncomfortable. The rooms did not stay cool at night. The free high-speed internet access does not work well at all in the rooms. Most importantly, the hotel is in a very bad part of town. You most definitely will NOT want to go walking!

  • Stayed July 2006
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank conedd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Inn_Mgmt, Manager at Comfort Inn Central, responded to this review, September 27, 2014
Thank you for the review!

We have undergone new management and new ownership since your last visit with us. I completely understand all your frustrations and they have been addressed. We have since completely remodeled our property, rewired the WiFi throughout the hotel, redone our breakfast and provided our guests with plenty of additional amenities.

Kye Lyles
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed July 30, 2002

I just wanted to say thank you to the staff of the Quality Inn North because that hotel is the kept so clean I could of ate off of the bathroom floor. I cant say that about any other hotel I have traveled to. If you are ever in need of accommodations you should stay here. Thank you again.

Helpful?
6 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Inn_Mgmt, Manager at Comfort Inn Central, responded to this review, September 27, 2014
Thank you for the great review!

I will be more than happy to share your review with all of the staff here at the front desk. Although we have undergone new management and ownership since your stay, we would love to have you choose us as your preferred hotel in the Denver area.

Kye Lyles
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Central

Property: Comfort Inn Central
Address: 401 East 58th Avenue, Denver, CO 80216
Phone Number:
Location: United States > Colorado > Denver
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#9 Best Value Hotel in Denver
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Central 2.5*
Number of rooms: 163
Reservation Options:
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Also Known As:
Comfort Inn Central Hotel Denver
Comfort Inn Denver
Denver Comfort Inn

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