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mdilla268071
Berthoud, Colorado

A good room for the price

5.0 of 5 bubblesReviewed Jul 12, 2018
I was traveling over the Fourth of July for vacation. Hotel staff was courteous and accommodating. I had a few very minor issues with the room, which they did correct or offer to correct. No fridge in room. They offered to bring one, but I declined as it wasn't a big deal.
Date of stay: July 2018
Trip type: Traveled solo
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with DoubleTree by Hilton
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Allen P, General Manager at Doubletree By Hilton Hotel Denver, responded to this review
Responded Aug 2, 2018
Hello,
Thank you for your feedback about your stay with us. I'm happy to see you were pleased with your accommodations and we hope you will visit us again soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed July 12, 2018 via mobile

Was at this location for a week. Short story of a long version. Was placed in 3 rooms within 24 hours. Hotel smells horrible and the restaurant was not open. Was not informed of this at check in. You had to order food from a sports bar or cafe. In addition the hotel charged for the mini fridge. Everyday there were large black trash bags in the hallway and left over dining trays. It was clear that the hotel was going through much needed renovations. Some things I can get past but at the business rate you would expect more from a Hilton brand estsblishment.

Date of stay: June 2018
Trip type: Traveled on business
2  Thank NedLax
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Allen P, General Manager at Doubletree By Hilton Hotel Denver, responded to this reviewResponded August 2, 2018

Hello,
Thank you for your feedback about your stay with us. I see you were disappointed in your experience and I do apologize for that. Please be assured I will speak with our staff and management team about the issues you raised.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2018 via mobile

Amazing staff. Every single one of them were just amazing and friendly. Room itself was comfortable and AC worked well. The drawbacks I found was the internet was terrible I finally had to stop working as I was fed up with the wait. Also hotel is near a train track and was amazed at how many trains went by. I think Grand Central has less activity. Also you may not get the best view. But if you stay in your room, pull the blinds and turn up the TV all will be fine

Date of stay: July 2018
Trip type: Traveled on business
Thank Euroboyz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 10, 2018

Lee A. is a supervisor who is nothing short of amazing. Her kindness and concern went above and beyond during a difficult situation. Her supervisors and staff should be very proud to call her a colleague.

Date of stay: July 2018
  • Trip type: Traveled solo
    • Value
    • Location
    • Service
Thank laurarconnecticut
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 10, 2018

This Double Tree had an Avis car rental with exceptional rates. I stayed the night when I returned the car because they had a shuttle to the rail that went to DIA. Everything ran like clockwork. The surroundings were nicer than I usually get, but the efficiency was 110%. You do get what you pay for.

Date of stay: July 2018
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank l7longhorns
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Allen P, General Manager at Doubletree By Hilton Hotel Denver, responded to this reviewResponded August 2, 2018

Thank you very much for your positive feedback. We hope you will visit again if your travels bring you back to Denver!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2018 via mobile

There is a large train track area nearby, that woke me up several times while sleeping . We traveled on a Red Eye flight and needed really needed some sleep, the train did not help.
Room was nice, staff, friendly and cookies , delicious.

Date of stay: June 2018
Trip type: Traveled with family
Thank cindya194
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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