Enjoyed my stay, had everything I needed, friendly,accessible staff and clean, modern room. Meals provided to the conference were attractive, plentiful, healthy. Enjoyed the warm cookie at check-in! The one problem is the proximity to the light rail station and noise from trains at night. The hotel had a note of apology saying they were working to resolve the issue and provided ear plugs as a courtesy.
Nice rooms good service too much noise during remodeling Got in from a long flight and the noise was so loud I couldn't even hear the TV or close my eyes to rest from flight besides the noise the hotel was great and updated
Staff was very friendly and restaurant staff were wonderful. If you are a government employee staying for business and do not bring the actual credit card from your employer ( most state agencies do not allow) you will be required to use a personal credit card which is very frustrating. Also, they offer shuttle services which were requested and I have been sitting here for two hours for a shuttle which is parked just outside the front entry....also very frustrating. Shopping and restaurants are nearby if you have your own transportation.
Not bad, just a few obstacles to get over. Nothing we couldn't handle. Overall it was good. I love the warm cookies offered to us at check-in. The staff were very helpful when told about issues and checked on us later to make sure everything was ok. I had room service and it was excellent. I asked for a fridge and it was there within minutes. I'm very happy with their service.
I stayed here for several days for a conference. The banquet/catering facilities were great... food, service, everything was top notch and exceeded expectations.
The rooms are a different story. I didn't have WiFi for the duration of my stay, and neither did any of my coworkers that were spread throughout the hotel. I called their tech support - they found it was an error with the hardware and said they'd have someone look into it. I made repeated calls back, and they couldn't update me, just that it was being addressed. I finally explained the situation to the front desk, and they told me it probably wouldn't get fixed because the equipment is outdated.
The WiFi in the lobby worked, but the lobby is mostly closed for renovations so there was nowhere to sit or use my laptop. There were limited lounging areas near the entrance, but they were always full.
The rooms are outdated and the walls are unusually thin. I heard every conversation from the adjacent room. The bathroom was nice. Parking is free which is surprising. The location isn't as bad as others make it out to be - it's next door to Stapleton which is a booming "new urban" development with lots of restaurants, shopping, and entertainment options. Colfax Avenue is easy to get to with a ton of cool shops, bars, and restaurants. Downtown is easy to get to straight down Colfax.
The lack of internet for the duration of my stay created a huge headache for my co-workers and I, and the outdated feel to the rooms given the price point is what contributed to the low rating. I hate to leave negative reviews, especially for a property on the cusp of an extensive renovation, but it shouldn't have got this bad before the renovation was started.
