In their defense, I did not choose to stay here. I booked a hotel and car, using American Airlines Advantage miles through AA Vacations. I was moving my daughter to Boulder and the closest hotel available with miles was in Westminster (about 14 miles from Boulder) - it was a Doubletree. After a long day of moving, I went to check in (I had the address of the hotel and map from my original booking on AA Travel) and they couldn't find my reservation. The reception clerk told me I was at the wrong hotel and began showing me on a map, directions back towards the airport ("about a 25 minute drive"). They told me there was nothing they could do and "can I help you with anything else"? I asked them to call the other hotel and transfer my reservation - I did not book it there and had never seen the "Quebec Street" address. They called, Quebec refused. They offered me a cookie and water. I phoned AA Travel and they said it was prepaid and needed 48 hours notice to change it. Great. So, I sucked it up and drove back to Denver to this Doubletree and explained my EXTREMELY FRUSTRATING day to the pleasant gal at checkin. She offered me a cookie too. She was nice, apologetic and then proceeded to give me THE ABSOLUTE CRAPPIEST ROOM in the hotel - second floor - looking at the back of the sign and all of the HVAC equipment and vents. I was so exhausted I decided just to deal with it. THEN I went to use the bathroom ... when I tried to open the door to get out, it was warped on the top AND I COULDN'T OPEN IT FOR OVER 10 MINUTES. I yanked and pulled, but it was stuck in the upper left corner. I didn't have my phone with me either. At this point I finally lost it and burst into tears. I took my suitcase and room keys back to the same gal at the counter - repeated all of the crap that had happened that day and said "I am out of here". I never once lost my temper, did not yell, was not disrespectful, I was sad and frustrated ... this girl didn't do anything except make a very poor choice in giving me such a crappy room. However, she did not offer me a different room, did not offer to get a manager, did not offer to call American Airlines ... I think she did offer me another cookie though. The cookies were good. No one made any attempt at either Doubletree Hotel to try to help me. I did call American Airlines again and when I told the gal about the wrong hotel, the crappy room, locked in the bathroom, her response was "Really? That's a 4 star hotel. I'm surprised you didn't like it." So, bottom line, this is not just about the Doubletree hotel "Quebec Street",Denver, it is also about Doubletree "Westminster",Denver and American Airlines Vacations. Beware when you book using miles, you may end up being sent to a different hotel than you thought and you just might get the crappiest room and a hotel staff that really doesn't give a rip. I've always like Doubletree, but I will never stay in another one again. And, no wonder AA is about to go belly up.
- Official Description (provided by the hotel):
- Enjoy a refreshing and comfortable stay at the DoubleTree by Hilton Hotel Denver. Located south of I-70 on the corner of Quebec Street and Martin Luther King Boulevard, our Denver hotel is just six miles from downtown and 20 minutes from Denver International Airport. Allow us to welcome you on arrival with a freshly baked cookie to make you feel at home. Unwind in a modern, stylish guestroom featuring a range of thoughtful amenities. Relax with an on-demand movie and view a selection of premium channels on an LCD TV or stay connected with complimentary high-speed internet access. Upgrade to a spacious suite, complete with a separate seating and conference table and take in views of the Rocky Mountains from the comfort of your private balcony.The DoubleTree by Hilton Hotel Denver offers a choice of diverse dining options. Dine at The Café Restaurant and enjoy a selection of delicious salads and tempting steaks. Sip cocktails and catch up with friends over a light meal in the Lobby Lounge or view the latest sports in the relaxed Character's Sports Bar. Stay active during your stay in the fully equipped fitness center and enjoy a rejuvenating swim in the indoor pool. Stay in touch with work in the complimentary business center complete with modern facilities and do business in a choice of 32,000 sq. ft. of versatile meeting space. ... more less
- Reservation Options:
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- Also Known As:
- Doubletree Denver
- Denver Doubletree