Stayed here overnight whilst in Denver visiting friends. The location is amazing right next to 16th Street Mall but there seemed to be a lot of homeless people sleeping on the benches around the hotel. The check in process was easy as was the self parking - unusual for a downtown hotel! The room was great but as a previous reviewer said the in room directory is only accessible through the tv!!! The bathroom left a lot to be desired - the water was continually running in the toilet to the point where my husband ended up switching off the water to stop it flushing itself. The shower rail was in danger of falling down at a moments notice - the tile surrounding the rail was broken - how this has been missed is beyond me..
On Sunday morning we went out for breakfast as our reservation stated that we had 2pm checkout. When we came back to the room at noon we were harassed by the housekeeping staff on 2 separate occasions as to why we were still in the room! We left shortly after...
When we mentioned the issues at checkout the employee was very apologetic - I believe we have been comp'ed the parking fee. A great way to make the sour taste a bit sweeter...
Would be prepared to give this hotel a 2nd chance
- Official Description (provided by the hotel):
- The Westin Denver Downtown Hotel is a four-diamond hotel located in the Tabor Center, located near the famous 16th Street Mall, Colorado's leading tourist destination. ... more less
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- Also Known As:
- The Westin Denver Downtown Hotel Denver
- Westin Tabor Center
- Westin Hotel Denver
- Westin Denver
- Denver Westin