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“Treated like a queen!”

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The Brown Palace Hotel and Spa, Autograph Collection
Ranked #26 of 157 Hotels in Denver
Certificate of Excellence
GreenLeadersGold level
San Jose CA
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Treated like a queen!”
Reviewed July 14, 2009

The Brown Palace is amazing from the minute your car door gets opened. The service is amazing, and the building is an incredible feat in ornate, detailed architecture. You can look nine floors up to an amazing stained glass roof that covers the entire inside of the lobby. When you are walking on any of the floors, you look across to the ornate handcrafted railing and you see a queen of heart detailed into every panel.
The service was outstanding, my room was small but detailed to have a beautiful marble bathroom, and the bedding was fabulous. I must give a shout to my lovely room service I had as well as the most amazing concierge ever that helped me with my rental car. I didnt want to leave. Apparently neither do other folks...built in 1892 and constantly in service since then, there are many stories about benevolent spirits that roam the halls, including a string quartet that when told to leave by an employee, told him back........"Its okay, we live here..."
I definetly felt the vibe but I didnt have any spookiness, just pure enjoyment. I can't wait to go back! What a delight!

  • Stayed July 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KT-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (370)
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English first
Houston
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed July 11, 2009

A great location and promising pedigree had raised our expectations, but candor compels the admission that our expectations went unmet. If the hotel were a liquid, it would have to called lukewarm.

The hotel had our reservations just as we expected. Checkin was easy. Parking was not quite ideal, as valet is the only realistic option: there is no garage available for self-park. That's life in a downtown, perhaps. But both our rooms had key issues; it was never possible to get both keys to work. One key would work, and the other wouldn't. Strangely, that curse afflicted both rooms. Hardly life and death, but odd.

The bathrooms had no bath. There was a nice shower, but no tub. Pity. The bed was very comfortable, but once again, with a catch: the reading lamp and night table were on one side only. It was not possible for two people to lie in bed and read. Upon checkin, the bed cover was quite wet (all over). Likely it had just been washed, as it was certainly clean, and housekeeping rapidly replaced it with great energy. But the phenomenon was unsettling, as you can imagine. And after the fiasco with all the non-working keys, we began to conclude that the Brown Palace was more brown than palatial.

Retrieving the car from valet the first time was easy. Retrieving the next time (upon checkout) was maddeningly slow, taking at least 20 minutes despite no great crowd. Again, nice staff. Just a puzzling disappointment.

Visited the concierge three times. Twice with excellent results. Once with nobody there, for so long that surrender and abandonment became the only sensible solution. Yet again, it was a story of some very positive experiences, tempered by a disappointment.

What's the bottom line? If you are forced to stay here, don't fret. You won't go badly wrong staying here. Nothing terrible will befall you. You may even have a great experience. Ours could have been one of those random glitches that happens to all human enterprises. But all things equal, our forgettable stay will lead us to take our chances elsewhere next time, not out of anger or even annoyance, just out of the firm conviction that we can do better.

  • Stayed July 2009, traveled with family
    • Value
    • Location
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Helpful?
2 Thank dmgHouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
denver
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 1, 2009

I didn't stay at the hotel as I live in Denver. Just stopped into the spa for a pedicure in between a stressful house move. It was just what I needed to feel refreshed and focus on unpacking.

  • Stayed June 2009
    • Value
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Helpful?
2 Thank denvergirl81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galway, Ireland
Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed June 29, 2009

After a two week holiday in self-catering accommodation of varying standards, and staying with friends, it was nice to splash out for our final night in Colorado. It was nice to stay somewhere with a piano player in the lobby but the service was a bit over-attentive and we didn't feel we could just sit there without having over-priced cocktails in front of us. Our bedroom was nice but the bathroom could have done with a bit of refurbishment, I've stayed in classic rooms before and old doesn't have to mean shabby. It was a pleasant experience and the exchange rate took some of the sting out of it but I did wonder why you have to pay for the wifi in the posh hotels when it's free in the budget places like La Quinta.

  • Stayed June 2009, traveled as a couple
    • Value
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Helpful?
Thank Deirdre O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 28, 2009

My husband and I stayed at the Brown Palace for our first anniversary. We couldn't have had a better stay. The Brown Palace gave us a complementary room upgrade and sent up champagne and chocolate covered strawberries to help us celebrate our anniversary. The hotel is absolutely beautiful and the staff were all very friendly and helpful. We will definitely stay at the Brown Palace again!

  • Stayed June 2009, traveled as a couple
    • Value
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Helpful?
1 Thank mojodarling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 24, 2009

This hotel was so beautiful!! The staff was very friendly and the resturaunts were delicious! The spa was very relaxing, I would definitley recommend this hotel.

  • Stayed January 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank srkrause
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 20, 2009

We found an unbelievable package deal on the internet for the Brown Palace. Having heard many positive comments about the hotel over the years, we decided to book a night after finding a really terrific rate of $129 a night (for a Friday). Since we were celebrating our anniversary, we decided to add the romance package which included an 80-minute couples massage, champagne, chocolate covered strawberries, rose-petal turndown service and breakfast at one of the hotel's restaurants. We were really pleased with the hotel itself; beautiful, old-fashioned charm but nicely updated. The valet service was prompt and professional, and when we asked about a room upgrade, our request was cheerfully granted. Our room was cozy and charming, just as we'd expected, and the bed was comfy and slept well. Our breakfast at Ellyngton's (sp?) was delicious- great variety, delicious coffee, and the fruit and granola and yogurt parfait was really special.

  • Stayed June 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bexthreekids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Brown Palace Hotel and Spa, Autograph Collection

Property: The Brown Palace Hotel and Spa, Autograph Collection
Address: 321 17th St, Denver, CO 80202-4003
Phone Number:
Location: United States > Colorado > Denver > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Denver
#7 Spa Hotel in Denver
#13 Luxury Hotel in Denver
#19 Romantic Hotel in Denver
#31 Business Hotel in Denver
#31 Family Hotel in Denver
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Brown Palace Hotel and Spa, Autograph Collection 4.5*
Number of rooms: 241
Official Description (provided by the hotel):
Presidents, rock stars, executives, and discerning travelers all choose the one-of-a-kind ambiance of the historically luxurious Brown Palace Hotel and Spa, Denver's only four-star, four-diamond hotel. Guests are treated to grand architecture, 6 unique dining venues, a full service spa and salon, and distinctive accommodations. Experience Tradition With a Twist. ... more   less 
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Also Known As:
Brown Palace Denver
Hotel Brown Palace

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