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“Great history, but old and outdated”

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The Brown Palace Hotel and Spa, Autograph Collection
Ranked #24 of 157 Hotels in Denver
Certificate of Excellence
GreenLeadersGold level
Lakewood
Level 4 Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great history, but old and outdated”
Reviewed December 9, 2013

Went here for a night on my 10th anniversary. The service was great. Everyone was very nice and professional. Once in our room I was extremely disappointed! Everything was very dated, especially the bedding and art. Our bathroom was oddly shaped and while nice the shape was so weird. For the cost of over $250 a night, I will not be going back.

  • Stayed January 2013
    • Value
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    • Service
Helpful?
1 Thank TravelingTuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BPManager, Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, December 10, 2013
First and foremost, congratulations on celebrating your 10th anniversary and for staying with us at The Brown Palace Hotel and Spa. We truly appreciate your willingness to share your insights and comments.

We strive hard to meet the needs and expectations of all our valued guests and are disappointed when we fail to do so. It was very disconcerting to learn that your overall stay with us did not meet your expectations and that you did not enjoy your room. We appreciate the opportunity to learn more about how we can improve upon our guests experiences with us in regards to the room accommodations.

Please accept our sincere apologies for the issues you encountered.

Regards,
Managing Director
The Brown Palace Hotel and Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,732 reviews from our community

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Traveler tips help you choose the right room.   Room tips (382)
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English first
Hedgesville, West Virginia
Level 3 Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 8, 2013

What a magnificent property. 5 star plus in every possible way. They have managed to maintain the classic beauty and character of this hotel, while upgrading roooms when necessary. From the moment you enter the hotel, the staff is ready and willing to provide anything you might require. I can't remember another property where the service was so amazing. We were fortunate enough to have a reservation for the Thanksgiving Buffet. By far one of the most wonderful dining experiences we have ever had. Give yourself a special treat and stay here if you are in Denver.

Room Tip: Upper floors have wonderful views of downtown Denver.
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  • Stayed November 2013, traveled as a couple
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Helpful?
Thank Carol G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BPManager, Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, December 9, 2013
Carol,

Thank you for staying at The Brown Palace Hotel and Spa. We truly appreciated your willingness to share your experience with us.

We were delighted to learn that you enjoyed your visit and we are very grateful to you for your kind words regarding our hotel and staff. Our goal is to exceed the expectations of our guests and are always happy to hear when we have done this for a guest.

On behalf of all of us here at The Brown Palace Hotel and Spa, we look forward to welcoming you back soon.

Regards,
Managing Director
The Brown Palace Hotel and Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas, United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 8, 2013

I've always been in love with the Brown and was fortunate enough to spend 11/27 to 12/1 at the hotel during our wedding. Amazing service in each restaurant. Classiest hotel in Denver. The doormen and porter are amazing as well as room service. On my wedding day the room service woman I had dealt with all week sent me a personalized note wishing me her best. And may I mention michelle Gillette-hands down the best planner in Denver! Thank you To everyone at the brown for everything!

  • Stayed November 2013
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Helpful?
Thank Tjw241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silver Spring, Maryland
Level 6 Contributor
371 reviews
135 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed December 7, 2013

All I can say is, why stay anywhere else in Denver? This establishment represents the very best of historic western Americana -- beautiful wood-steeped ambiance, wonderfully appointed rooms, fantastic breakfasts, and a sitting area that excels all expectations for comfort. Add in the Holiday decorations and it would be hard to imagine a better experience. Also worth noting, it has a convenient downtown location and access to a large, modern fitness center in the Comfort Inn, across the street, and easily accessible via an enclosed skywalk.

Room Tip: I had a corner room with a downtown view -- great window coverage and a large room.
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  • Stayed December 2013, traveled on business
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Helpful?
Thank Ron R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BPManager, Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, December 9, 2013
Ron,

Thank you so much for staying with us during your trip. We know that you have many options when traveling and we are thrilled you chose to stay at The Brown Palace Hotel and Spa.

Regards,
Managing Director
The Brown Palace Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fishers, Indiana
Level 6 Contributor
103 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed December 4, 2013

Our daughter booked a room for us at the Brown Palace on a recent visit. We knew nothing about it, and had no expectations. It was terrific. Every staff member we had contact with was extremely helpful. The view down to the lobby and up to the domed ceiling from outside our room was great. The old historical features of the hotel combined with modern amenities in the room made for a wonderful stay. The room was a bit small, but the bathroom was totally current with great features. My wife appreciated the Keurig coffee maker in the room. The location of the hotel was also very convenient. Definitely not the same old same old hotel experience!

  • Stayed November 2013, traveled as a couple
    • Value
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Helpful?
Thank feb1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BPManager, Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, December 5, 2013
Thank you for staying at The Palace Hotel and Spa.

We love when new people are introduced to our hotel and embrace the historical qualities that make The Brown Palace a unique experience. We hope you have many wonderful memories of your stay and we look forward to welcoming you back sometime.

Regards,
The Brown Palace Hotel and Spa
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 1, 2013

This historic property defines elegance - no detail is ever overlooked. The staff is over the top, anticipating needs you never even knew to think of..............having your favorite martini at your table as you arrive, the courtesy car, lovely holiday decorations, dining perfection. The memory of the scallop risotto will haunt my dreams with deliciousness! Any visit to Denver is incomplete without a stop at this property, if for nothing else, a great cup of coffee and the sight of the grand atrium.

  • Stayed November 2013, traveled with family
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Helpful?
Thank karen f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
1 review
Reviewed November 29, 2013

We live in Denver and have always enjoyed the Brown Palace Tea during the holidays. My boyfriend proposed to me during our stay this week. The room we were staying in was beautiful with crown modeling. However the bedding was not clean. We immediately went down to the front desk, where Jeff, listened to our concerns. We were only expecting to get the bedding changed but Jeff offered to move us to a suite for the evening. The suite was gorgeous with a spectacular view of the city. The TWO bathrooms were luxurious with modern fixtures and granite counter tops. The rooms were elegantly decorated along with an elliptical and a wet bar! After moving rooms, we went out on the 16th street mall for dessert. When we came back to the beautiful room, Jeff had typed out a special note congratulating us on our engagement along with a plate of sweets and a bottle of champagne. This was such a generous gift and made our night so special. Jeff truly went out of his way to make sure our stay was spectacular. His kindness and attention to detail is impeccable. Somehow all of the employees that we encountered knew of our engagement and went out of their way to congratulate us and make us feel so special. We truly appreciate the spectacular service from employees greeting us with a smile each time we were in the lobby or the quick valet service! A special thank you to Jeff for making our stay extra special he truly went out of his way!

Green Features: I really appreciate having the note on the bathroom to remind guests that if they do not need their towels washed for the following day to hang them up. Its great that this hotel is environmentally friendly and conscious of reusing towels if they are not that dirty.
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BPManager, Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, December 4, 2013
Amy,

I would like to extend my congratulations on your engagement. We love being a part of peoples memories and I am glad that Jeff and the rest of the staff where able to make your stay an enjoyable one. I have shared your generous comments with Jeff and we appreciate your taking the time to recognize his exemplary service.

Regards,
The Brown Palace Hotel and Spa
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Brown Palace Hotel and Spa, Autograph Collection

Property: The Brown Palace Hotel and Spa, Autograph Collection
Address: 321 17th St, Denver, CO 80202-4003
Phone Number:
Location: United States > Colorado > Denver > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Denver
#7 Spa Hotel in Denver
#14 Luxury Hotel in Denver
#19 Romantic Hotel in Denver
#31 Family Hotel in Denver
#31 Business Hotel in Denver
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Brown Palace Hotel and Spa, Autograph Collection 4.5*
Number of rooms: 241
Official Description (provided by the hotel):
Presidents, rock stars, executives, and discerning travelers all choose the one-of-a-kind ambiance of the historically luxurious Brown Palace Hotel and Spa, Denver's only four-star, four-diamond hotel. Guests are treated to grand architecture, 6 unique dining venues, a full service spa and salon, and distinctive accommodations. Experience Tradition With a Twist. ... more   less 
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Also Known As:
Brown Palace Denver
Hotel Brown Palace

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