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The Brown Palace Hotel and Spa, Autograph Collection
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Reviews (1,834)
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All reviewshigh teaship tavernhistoric hotelcigar barpalace armsstained glass ceilingpiano musicturn of the centuryturn down servicemodern amenitiesroom servicestreet mallbeautiful lobbyvalet parkingcorner roomdenver areaatrium
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1,007 - 1,012 of 1,834 reviews
Reviewed July 31, 2013 via mobile

The Brown Palace Hotel & Spa is a treasure. The lobby is breathtaking & the staff is courteous & helpful. Dined in two of the restaurants while there & the food is delicious. Room service was wonderful too. The location was perfect. We were able to walk to most places we needed to. Will definitely return on our next visit to Denver.

  • Stayed: July 2013
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Thank Judy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2013

Stayed at the Brown Palace for a long weekend. Booked the Palace Room 500 SF, Larger Guest room and it was a beauty. There are only 3 of this type room in the hotel.

A very interesting tour of the hotel is provided on Saturday afternoon and I highly recommend.

Strolling down the grand staircase brings you to another era. The building was constantly being buffed and polished.

Room service was great. Sunday buffet breakfast was very skimpy but the dining room is gorgeous.

  • Stayed: May 2013, traveled as a couple
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Thank 75xyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2013

Checked in 24th July out 26th
Service generally good.(soured by a few let downs)
Pity refurbishing immediately outside our room from 10 am till 6pm AND we were not advised at check in? We were jet lagged and were hoping for a 4pm nap. WHY did they not communicate this upfront
At drink's on evening of 25th Needed to find Mariana when we needed service? When bill came it was incorrect== overcharged! Found Mariana (again chatting to colleagues away from customers.) She brought a manager out "he said had to charge extra because it was Glen Morangie on rocks !(sic)
I asked why there was not an extra charge for ice in other drinks?

Room Tip: Ask if room is quiet
  • Stayed: July 2013, traveled with family
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Thank graham e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this reviewResponded August 2, 2013

We are truly disheartened to read that your stay with us was tarnished by our exterior restoration efforts. We strive to ensure any impact to our guests is minimal to non-existent, and regret that this was not the case during your stay.

We are also sorry to learn of the service shortcomings you encountered in our Atrium Lobby. We will be immediately addressing both matters with our operations team and want to assure you that these unfortunate instances are far from the type of experience we wish to deliver for our guests.

We would love to have an opportunity to speak with you directly regarding your stay. Please feel free to contact Ryan Pratt, Rooms Division Manager, at rpratt@brownpalace.com at your convenience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2013

This is an outing all you Mothers or Grandmothers will want to take your grand daughters to experience.You dress up and go enjoy yourself in this beautiful, historic old place.We have always enjoyed ourselves there. I have never stayed but I can suggest High tea!The food was great so was the tea and the experience just tops it off.

  • Stayed: October 2012, traveled with family
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Thank jetaimeparis78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this reviewResponded July 31, 2013

Thank you for your kind words. It is also wonderful to see the many generations enjoying the traditions of our decidant tea. We hope that you visit us again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 27, 2013 via mobile

I am writing this review because my husband and I stay in Denver very often for business. We have been loyal brown palace guests for years. This year we choose to venture out and try some other places. What a terrible idea. TBP has consistent standards that are always met. After staying at the four season, JW Cherry creek, Monaco, teatro and all the hyatts we are fed up and going back to what we know and love. Great bellman amazing staff and a management team that truly cares about each and every guest. Top of the brown rooms are comparable if not better than any Hyatt or JW found in denver. Why? Service, service, service! Four season is beautiful but it's a monster hotel, so big and always a large event that packs very seat at the bar and restaurant. Plus for the room I want it's always over $550 a night. Plus tax and parking. Makes it close to $650 a night. On week days for business. Kinda insane to me. Ill save that extra cash for my next cabo trip. Lol. JW is not consistent with service or amenities which is very important to me as a traveler. I would also say that the managing directed truly cares at the brown he goes above and beyond for his guests and keeps this amazing historic hotel looking pristine year after year. We miss you top of the brown....and breakfast has never been the same in Denver. See ya next month. Back home we go.

  • Stayed: December 2012
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Thank Dgojenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this reviewResponded July 30, 2013

Words cannot express our gratitude for your loyalty through the years. We are truly grateful for this opportunity to welcome you back "home" to The Brown Palace.

We will be anticipating your arrival and the pleasure of serving you again very soon!

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