It's like staying at the Hotel Dorian Grey; lovely on the outside, crazy on the inside. On the plus side we were able to check in early; on the minus, it was a tiny room at twice what we had been paying across the street at the Comfort Inn (recommended). The TV remote was missing and we finally had to go to the front desk to get one. The lights by the bed were broken and the room clock was set to six hours behind the time. Those were little enough things, but the topper is that I'm now sitting across the street (back in the Comfort Inn) to write this because there was an extra charge for Internet in the room--even though the ad on the website implies it is included.
If one pays a lot for the thrill of staying in a first-class hotel, then one expects first class service and accomdations. Maybe the two hotels (owned by the same company) should just switch managers?
If you do stay at the Brown Palace, do make reservations through the hotel's website. They do have the best price; I wish we had.
Plus: lovely lobby, nice restaurant, bar, quiet room, seems clean (but small). Denver is a great place to visit in the summer.
- Official Description (provided by the hotel):
- Presidents, rock stars, executives, and discerning travelers all choose the one-of-a-kind ambiance of the historically luxurious Brown Palace Hotel and Spa, Denver's only four-star, four-diamond hotel. Guests are treated to grand architecture, 6 unique dining venues, a full service spa and salon, and distinctive accommodations. Experience Tradition With a Twist. ... more less
- Reservation Options:
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- Also Known As:
- Brown Palace Denver
- Hotel Brown Palace