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“Disappointed, alas and alack”

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The Brown Palace Hotel and Spa, Autograph Collection
Ranked #26 of 156 Hotels in Denver
Certificate of Excellence
GreenLeadersGold level
Ohio
Level Contributor
154 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Disappointed, alas and alack”
2 of 5 bubbles Reviewed June 14, 2008

It's like staying at the Hotel Dorian Grey; lovely on the outside, crazy on the inside. On the plus side we were able to check in early; on the minus, it was a tiny room at twice what we had been paying across the street at the Comfort Inn (recommended). The TV remote was missing and we finally had to go to the front desk to get one. The lights by the bed were broken and the room clock was set to six hours behind the time. Those were little enough things, but the topper is that I'm now sitting across the street (back in the Comfort Inn) to write this because there was an extra charge for Internet in the room--even though the ad on the website implies it is included.

If one pays a lot for the thrill of staying in a first-class hotel, then one expects first class service and accomdations. Maybe the two hotels (owned by the same company) should just switch managers?

If you do stay at the Brown Palace, do make reservations through the hotel's website. They do have the best price; I wish we had.

Plus: lovely lobby, nice restaurant, bar, quiet room, seems clean (but small). Denver is a great place to visit in the summer.

  • Liked — Historic upkeep
  • Disliked — Poor value for very high prices. I'll pay for luxury, but this wasn't it.
  • Stayed June 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank RamblersOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,631 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (359)
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New York City
Level Contributor
144 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 244 helpful votes
4 of 5 bubbles Reviewed June 9, 2008

Brown Palace reviews seem to fluctuate between lavish praise and angry criticism, so it was with some trepidation that we booked two nights here on Hotwire, at the beginning and end of our Colorado vacation. Overall, we found more to commend than to gripe about.

Night One: We arrived rather late and were given Room 603. Though plush, it was very tiny, with the queen-size bed taking up most of the room. In the Ship Tavern there was just enough time to order a delicious Starboard Salad before a night of tossing and turning in the springy bed, where the fancy linens couldn't quite make up for the room's smallness. (And yes, we could hear/feel other doors slamming on the floor.) Upon checkout we asked for a room with two beds when we returned, if possible, and the affable desk clerk said he would try.

Night Two: We received a much bigger room this time, 312 -- compared to 603 it was positively palatial. This grand room made it much easier to enjoy the hotel's elegant traditional style and the upscale amenities, including a flat-screen TV and aromatic Spa toiletries.

All was fine -- until we returned from a great Rockies game to find an extremely LOUD wedding reception vibrating right beneath the room. Since we had to get up early we were both miserable at the prospect of another sleepless night at the Brown Palace. Luckily, again, the Front Desk came to the rescue and moved us to Room 714, which was (unbelievably) even bigger than Room 312 -- if it were a Manhattan studio apartment it could probably sell for more than a half-million dollars. (The room's "rack rate" on the door was listed at $600.) We slept quite well in this posh, quiet room and felt that, all things considered, our experience here was mostly positive, especially since we were paying a reduced rate.

In short, the Brown Palace is a fabulous historic landmark, but as a century-old building it can compete only so far with today's sleek, contemporary hotels. Nonetheless, we had absolutely NO issues with water pressure/hot water, like in some previous trip reports. And everyone we dealt with -- Front Desk, Bellmen, Housekeeping, Ship Tavern bartender -- was as warm and friendly as could be.

Stayed June 2008
Helpful?
3 Thank dale_river
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
66 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
4 of 5 bubbles Reviewed June 1, 2008

The hotel has a historic charm. I stayed at this hotel while attending a conference there. The size of the hotel made it a very convenient conference venue. It was so easy to go back and forth between my room and the conference rooms on the second floor and the lobby. The front desk, bell and concierge staff were very helpful and friendly. I ordered room service, which I was extremely pleased with. I also ate in the tavern restaurant, which I also very much liked. The location was prime, a one block walk to the 16th Street Mall shops, restaurants, free shuttle, and also a short walk to attractions such as Lodo, the Capitol building and Mint. There was no gift shop, which I usually visit. Although there are nearby stores. I did not try the afternoon tea in the center of the lobby, but it looked very scrumptious and inviting.

  • Liked — location, food, room service
  • Disliked — no gift shop
  • Stayed April 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank girlluxe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Little Rock, Arkansas
Level Contributor
52 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed June 1, 2008

The Brown Palace is one of the most beautiful historic (1890s) hotels that I've seen--and I've seen quite a few, because I particularly enjoy staying in historic hotels. The atrium lobby is spectacular. And, despite its age, the hotel is in great shape. My room was lovely, very comfortable and well-appointed. (Not everyone may appreciate the reproduction Victorian-style furniture, but it goes with the hotel.) Unlike so many upscale hotels, the room had a coffee-maker, which I appreciated. The bathroom, obviously recently re-done, was particularly nice. (The shower had two shower heads, one in the wall and a second in the ceiling, which was a new experience for me.) The only small drawback to the room was limited closet space.
I was at the hotel for a meeting so didn't take advantage of some of the amenities, such as the spa or having tea in the lobby, but the meeting rooms were nice, and the service provided for the meetings was good.
I'm very glad to have had the opportunity to stay at the Brown Palace, which I've admired during previous visits to Denver.

  • Liked — Beautiful historic building, comfortable room
  • Disliked — Nothing
  • Stayed May 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Historybuff52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cascadia
Level Contributor
91 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 bubbles Reviewed May 21, 2008

My mother and I stayed two nights at the Top of the Brown, enjoyed a spa day, took advantage of the fine restaurants in the hotel, had a lovely time at this grand old hotel. Staff was friendly and attentive, room was very nice and quiet, artesian water was a delicious surprise(well under hotel). There's even an internet cafe to pick up e-mails.

  • Liked — location, food at the tavern, spa
  • Disliked — everything was perfect.
  • Stayed May 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank arachne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suwanee
Level Contributor
6 reviews
5 hotel reviews
5 of 5 bubbles Reviewed May 18, 2008

In our opinion there is no finer hotel in the country. I love the elegance, the location, the lobby but nothing compares to the service. From the moment you walk through the door, you feel like royalty. Every staff member we interacted with seemed committed to service of the highest quality. No detail was overlooked. I would go out of my way to stay at the Brown.

  • Liked — the staff
  • Disliked — nothing
  • Stayed February 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank ejeka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
washington, dc
1 review
5 of 5 bubbles Reviewed May 12, 2008

My mother and I traveled to Denver for a long weekend as vacation. We didn't stay at the Brown Palace (though I would have loved to) but we did hit up the spa one morning to relax.

I typically go to Elizabeth Arden back home and thought the prices were comparable, but the experience much more unique in that the Brown is older, more historic, and so more memorable. The relaxation room allows you to use the sauna -- all the products you would need are available after your services -- from hair products to curling irons to paper products. It was quiet and relaxing.

I had a facial done and my mother had her hair done. Both girls were incredibly friendly and clearly enjoyed their jobs, which is always refreshing.

I would encourage you to double check your booking time and service before going as we had some confusion with that initially...but the experience was a unique one and I was glad I took a girlfriend's recommendation to check it out.

Stayed April 2008
Helpful?
Thank ajp53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Brown Palace Hotel and Spa, Autograph Collection

Property: The Brown Palace Hotel and Spa, Autograph Collection
Address: 321 17th St, Denver, CO 80202-4003
Phone Number:
Location: United States > Colorado > Denver > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Denver
#7 Spa Hotel in Denver
#13 Luxury Hotel in Denver
#19 Romantic Hotel in Denver
#31 Family Hotel in Denver
#31 Business Hotel in Denver
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Brown Palace Hotel and Spa, Autograph Collection 4.5*
Number of rooms: 241
Official Description (provided by the hotel):
Presidents, rock stars, executives, and discerning travelers all choose the one-of-a-kind ambiance of the historically luxurious Brown Palace Hotel and Spa, Denver's only four-star, four-diamond hotel. Guests are treated to grand architecture, 6 unique dining venues, a full service spa and salon, and distinctive accommodations. Experience Tradition With a Twist. ... more   less 
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Also Known As:
Brown Palace Denver
Hotel Brown Palace

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