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The Brown Palace Hotel and Spa, Autograph Collection
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Reviews (1,834)
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All reviewshigh teaship tavernhistoric hotelcigar barpalace armsstained glass ceilingpiano musicturn of the centuryturn down servicemodern amenitiesroom servicestreet mallbeautiful lobbyvalet parkingcorner roomdenver areaatrium
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1,073 - 1,078 of 1,834 reviews
Reviewed April 20, 2013

The Brown Palace lives up to its name and reputation for excellent service. It truly is a palace. We had a king suite, corner room. I couldn't have asked for a nicer room. When checking in, I mentioned that we were celebrating two birthdays. The gentleman at the front desk had a treat sent up with a special note, making our visit so memorable. We enjoyed show tunes at the piano in the Ship's Tavern and a relaxing visit to the spa. I would highly recommend a stay at the Brown Palace. Everyone deserves a little luxury in their life.

Room Tip: Room 623 - corner king suite
  • Stayed: April 2013, traveled with family
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Thank Lazerojos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this reviewResponded May 1, 2013

We are delighted you chose to celebrate your birthdays in grand style at The Brown Palace Hotel, and are pleased to read that the special recognition from our staff procured a most memorable experience for you both.

We hope to have the opportunity to celebrate many more special occasions with you in the future!

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Reviewed April 20, 2013

We stayed here for one night in March (two rooms) while we were visiting family. The hotel is older, but nicely updated. The lobby was large with a restaurant in its center and another off to the side. The room was large with a comfortable bed and nice, updated bathroom. They have done a nice job updating the hotel while keeping the charm (most of which was in the lobby area).

We had a few problems with the front desk upon checking in, and rooms were not ready when promised and the delay went on and on. Other than asking us to wait, they didn't do much to accommodate this inconvenience (no offer to get a table for us and coffee, etc.). After this shortcoming, however, all went well.

The hotel is located near one of the outside shopping areas, and it was a pleasure to be able to walk from the hotel to the shops. This is, in my mind, one of the biggest pluses of the hotel.

Room Tip: We heard the 9th floor was haunted!
  • Stayed: March 2013, traveled with family
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Thank Charlie_Hotlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this reviewResponded April 30, 2013

We are grateful for your recent visit and appreciate the insight on your experience with us.

We are happy that you enjoyed the modern amenities and enhancements, your comfortable and spacious room accommodation and our convenient location within walking distance of the 16th Street Mall.

We are disheartened to know, however, that you did encounter a few hiccups upon arrival and regret that we failed to correctly address these concerns during your stay. We hope you will consider a return visit so that we may have an opportunity to provide you with a more seamless stay from arrival to departure.

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Reviewed April 20, 2013

Had to stay for a business meeting. As I am not one for historical and possibly haunted hotels, I was not not looking forward to the trip. While the decor and ambiance (personal taste only) were not something that won me over, the staff certainly did. It is very rare that I encounter such a professional staff - I travel all the time and encounter very nice and helpful staff members however this staff was PROFESSIONAL and top notch- wow! The valet and bellman are all over the top. Would I stay here again - no probably not - just not my taste - Am I gald I stayed here - ABSOLUTELY. Would I recommend this hotel? ABSOLUTELY.

  • Stayed: April 2013, traveled on business
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Thank beatricepugzilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this reviewResponded April 29, 2013

It was such a delight to read that the warm and professional service you received from all of our staff had provided you with an unexpected and exceptional experience.

We understand that historical hotels are not your particular preference, however, we are grateful for your recommendation and hope you will still consider popping in for another visit.

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Reviewed April 18, 2013

Writing that the Brown Palace pays attention to detail is an understatement. From the minute you pull up to the valet stand you are treated like family. Leroy and his crew of bellmen & valets are such pros. Upon entering the revolving door your eyes are treated to an amazing spectacle. The lobby is gorgeous and full of helpful staff. The front desk are charming and professional. The concierges can answer any questions or concerns.

After checking in you are shown to your room, I totally recommend the suites. These rooms are gorgeous with so many amenities and classy touches. The water comes from a well 750 feet beneath the hotel and is incredible. In fact the bottle it for guests and sell it to local businesses.

I won't bore you with all the details of the attention that was given to us on our 4 day stay, but it seemed to grow every day.

Stay classy Denver!

  • Stayed: April 2013, traveled on business
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1  Thank djcurtisstrange
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this reviewResponded April 26, 2013

We are beyond pleased to know that your visit with us had exceeded your expectations on several levels. We are also happy to read that the attentive and professional service from all of our staff was a highlight of your stay.

I enjoyed sharing your wonderful review with our team, and with Leroy and his crew, in particular. Thank you for your time in posting about your experience and for recognizing their exemplary service.

We hope to have several more opportunities to impress you in the future!

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Reviewed April 17, 2013

We got married here on April 14, 2013 and stayed in the Roosevelt Presidential Suite. It was absolutely the best experience of my life. Absolutely beautiful hotel, lovely staff that are beyond courteous, and the breakfast we had on-site at Ellyington's in the morning was one of the best I've had. All of our guests who spent the evening also had fantastic experiences. If you appreciate old-world style and class, this hotel is for you.

  • Stayed: April 2013, traveled as a couple
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Thank Tori R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this reviewResponded April 25, 2013

Our warmest congratulations on your recent wedding! We are honored to have been the host for your special day and are thrilled to know that your celebration was truly memorable both for you and your guests.

We hope you will consider celebrating your anniversaries with us as well!

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