We decided to stay our wedding night at the Brown Palace and my husband made a room reservation months in advance. Although our room was clean and spacious, we were disappointed in the customer service upon entering the hotel and throughout our stay. We had to walk around the lobby of the hotel (in our bride/groom attire of course) just trying to find the elevators to get to our room without a single staff member offering a hello or guidance. We finally had to ask another couple if they could help us out. Although the hotel knew it was our wedding night, there was nothing special about our room. Just a bottle of cheap champagne would have been a fabulous gesture towards newlyweds. We were told we would be 'taken care of' and I feel like we just stayed a night at the Marriott. Also, the shower in our room was extrememly clogged up and you couldnt be in the shower for more than a minute before the water was up to your ankles. I was just expecting more from the well known Brown Palace.
- Official Description (provided by the hotel):
- Presidents, rock stars, executives, and discerning travelers all choose the one-of-a-kind ambiance of the historically luxurious Brown Palace Hotel and Spa, Denver's only four-star, four-diamond hotel. Guests are treated to grand architecture, 6 unique dining venues, a full service spa and salon, and distinctive accommodations. Experience Tradition With a Twist. ... more less
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- Also Known As:
- Brown Palace Denver
- Hotel Brown Palace