I have stayed at this hotel over 5 times in the past year and a half, and this is by far my worst stay. First of all, the rate on the website was almost double what I paid the last time I was here, so I emailed them asking if they had a better rate. Over two weeks later, *on the date I had requested to check in*, they finally emailed me back. By that time, I had already booked the hotel through Priceline at a significant discount. When I arrived at the hotel (a friend picked me up at the airport, as we were in a hurry to get somewhere), they had no record of my reservation. I showed them my confirmation, they said they didn't have it, sorry. Luckily there was one room available, they gave it to me at the rate I'd been quoted, and said to straighten it out with Priceline or they'd charge me the full amount. Talking to Priceline, they indicated that the hotel failed to book the reservation even though they *had* confirmed it. So who knows who to believe, I'm just lucky there was a room available.
Fast forward to time to leave. I went to reserve the airport shuttle and they told me it was discontinued. I had specifically checked that on the website before booking, and it was still listed as an amenity. I checked the website this minute as I'm writing this and sure enough "courtesy airport shuttle service" is listed (http://www.hoteldenverincolorado.com/denver-specials.aspx).
The room itself is a typical room, but the bathtub drains incredibly slowly (wasn't sure it was draining at all, but eventually it did). Breakfast seems to have been scaled back as well, but I can't say that with certainty because I stick to the same item each time.
I just feel completely let down by the hotel after all the times I've stayed here. The staff I've dealt with have all been nice and as helpful as they can be, leading me to believe the problems are higher up the chain (training, policy, communication). That free shuttle was always a factor in pushing me to this hotel, so I'm not sure this one is even going to make my short list in the future.
- Official Description (provided by the hotel):
- Welcome to Quality Inn & Suites Denver Stapleton! Our friendly staff looks forward to welcoming you to our completely remodeled hotel in Denver, Colorado. Quality Inn & Suites Denver Stapleton Hotel features 139 rooms, a grand lobby and so much more. A convenient location near Denver International Airport, just a short drive from the light rail station with easy access to Downtown Denver. Choose from comfortable rooms and suites that fit any budget, and enjoy a full range of amenities including a free, hot breakfast buffet served daily, a 100% smoke free atmosphere, and complimentary Wi-Fi access. All of our newly-remodeled guest rooms and suites provide premium bedding, as well as additional amenities including your own in-room fridge and microwave. Wake to a delicious, hot breakfast buffet, enjoy a day of work or play, and then return to our welcoming accommodations. We also offer ADA-accessible and pet-friendly hotel rooms. Quality Inn & Suites Denver Stapleton Hotel offers guests close proximity to shopping and dining in the heart of Denver Stapleton. Rest easy knowing we are conveniently located near University Hospital and Children's Hospital Colorado. Take the kids for a day at the zoo, or set off on a hike through a wildlife refuge. Soccer fans can catch the Denver Rapids in action less than ten minutes away. Our hotel places you in the center of it all. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Denver Stapleton
- Stapleton Hotel Denver