I got to the hotel at 5 pm, thinking i have a reservation. I did not. Yes, it was my mistake. I recall making a reservation but never got a confirmation email. Which to the hotel means no reservation. So they refuse to give me a room and are even not very helpful to find a room in a nearby hotel. First, for a platinum privileges member, who stays 100 nights or more at your hotels, this is the treatment. Dread to think what it means for coach class equivalent. Second, I had 10 or more colleagues staying at this hotel from my bank (all attending a conference). Third, I stand there for 45 min while they "look" for my reservation, and then go find a Westin on my own. So after about an hour, the front desk tells me "we are looking for another hotel for you".
What SHOULD they have done? It takes 5 main to establish I don't have a reservation. Another 10 may be to find me a room at another hotel. Much better than hanging around and stressing! Even if they truly cannot give me a room themselves - which itself is questionable. From friends in the hotel industry, I hear they ALWAYS have rooms for their most valued guests. Guess platinum privileges does not meet the bar, or it's simply the staff at this hotel is not adequately trained.
- Official Description (provided by the hotel):
- Welcome to our AAA 4-Diamond downtown Denver hotel, committed to providing the best in hospitality and service. Towering above the Mile High City, the Denver Marriott City Center offers guests a unique downtown location, featuring panoramic views of Colorado's Rocky Mountains and the gorgeous Denver skyline, plus convenience to the city's most vibrant business, shopping and entertainment districts, including LoDo, Larimer Square and the 16th Street Mall, as well as top attractions including Elitch Gardens, Coors Field, Sports Authority Field at Mile High, Pepsi Center, and the Colorado Convention Center. With 24 conference rooms and 27,000 sq ft of meeting space, our downtown Denver hotel offers an ideal setting for any business or social event. For business travelers, we offer high-speed Internet access in all our Denver hotel rooms and an array of convenient business-friendly amenities. When you travel to Denver, stay at the Denver Marriott City Center hotel and tap into the energy of downtown Denver. ... more less
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- Also Known As:
- Denver Marriott City Hotel Denver
- Marriott Denver