We were at the Crowne Plaza so that my daughter could compete in the Olympic weightlifting competition..The hotel was clean, well appointed and reasonably modern. The one hitch we had was the service in the hotel restaurant. On the night we arrived, we went down to the restaurant around 9 pm. We ordered, and sat back to talk about the weekend competition ahead. After 25 minutes, I asked the waiter if she would check on our order. Shortly thereafter, our dinner was brought to our table. And the food in the restaurant was always very good. The restaurant manager came out to out table after we were finished and apologized about the delay in the arrival of our order. He offered to comp us drinks and/or dessert. My daughter is an athlete, and neither of us drink. Neither of us wanted dessert, but we thanked the manager for his offer. He told us that if we ordered room service or came to the restaurant for another meal, he would "take care" of us. The next day, my daughter and I went to the restaurant for lunch. We ordered, and after approximately 25-30 minutes, I asked one of the servers to check on our order. She left, and about ten minutes later our food arrived at our table. The food itself was very good again. After we had signed for the check, the same manager came out and apologized profusely for our order taking 40 minutes to get to our table. He again reiterated his offer to comp a meal for us. We thanked him and left. That evening, since my daughter had trained very hard during the day, we decided to order room service. When I called down, the same manager answered the room service line. He took our order and said it would be up in 20-30 minutes. Right on time, I heard a knock on my room door. I answered it and there was the same manager with the tray and our food. Long story short we did take advantage of his offer of a free meal. And I have to say that he went out of his way, in some unexpected ways to make sure we were satisfied. And we were. He more than made up for the inconvenience of the two meals that took longer than expected. Thank you Robert.
- Official Description (provided by the hotel):
- The Crowne Plaza Denver Airport Convention Center hotel has undergone a full sleeping room and public area renovation, complete September 2011. Located 15 minutes from Denver International Airport and minutes from great shopping, dining and entertainment at Northfield Stapleton, shuttle service is provided complimentary. The hotel features 84,000 square feet of flexible meeting space, including an impressive 60,000-square-foot Convention Center that accommodates as many as 4,000 guests and offers planners an 8' wide x 18' tall access door for heavy machinery and vehicle displays. Additionally, the hotel offers 1200 complimentary parking spaces and complimentary shuttle service to and from Denver International Airport. The hotel has earned a Meeting Service Excellence Ribbon from surveyed meeting planners who have held events at the Crowne Plaza Denver International Airport. With the ability to fly to Denver International Airport in 2 - 3 hours from anywhere in the country and easy access on I-70 or E - 470, this suburban Denver hotel and convention center is ideally suited for annual conferences of any kind. The hotel is centrally located between Downtown Denver, Denver International Airport and Buckley Air Force Base and is a short car or shuttle ride from the Rocky Mountains. Industries that are concentrated in the area include Aerospace, Military, Agriculture, Sustainable Energy, Medical, Pharmaceutical, and Technology. Also, Anschutz Medical Complex is just a few mile from the hotel and a shuttle is provided. ... more less
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- Also Known As:
- Crowne Plaza Denver International Airport Hotel Denver
- Denver Crowne Plaza