We stayed at the Comfort Inn Downtown for a long weekend. We checked in on a Wednesday night for four nights. The check in process was smooth and we proceded to our room to freshen up before going out about town. We found the hallways to be very dated but this can be overlooked. We were given a room at the end of a hallway. Once inside the room, we were very disappointed. The bed was a queen and was almost on the floor it sat so low. Tje linen quality was poor and the pillows terrible. The bathroom was tiny, dark and outdated. Water pressure was terrible. And the overall room looked very 70's. Very outdated. Things went from bad to worse in the night. Everytime the neighbor flushed his toilet, it was so loud in our room it felt like he was flushing right next to us. The room temperature didn't seem to work. The sink drain was closed with no way to open in (sink full of dirty water by morning from washing hands, brushing teeth, etc). I called and complained that evening and was told we could get switched to a different room but I declined as it was nearly 11pm and said I would like to switch in the morning. Without the switch, we would have honestly checked out and went somewhere else.
The next morning I contacted the front desk to get a room switch. They were very speedy about it and got us a new room. What a difference! I honestly wouldn't have even guessed the hotel had rooms like our new room. We were upgraded to a suite and it was lovely. A large sitting area, a bedroom with a king size bed and a huge bathroom. The linens & pillows were comfortable. The water pressure was fantastic. It was literally night and day.
The free breakfast offered was very nice. The valet service was great. The bellmen were quick with directions if needed. The location was great, just one block walk to the free shuttle.
So, my advice, if you are going to stay there, get a suite. If no suite, go somewhere else.
- Official Description (provided by the hotel):
- An 11 million dollar renovation inspired by Colorado's beautiful outdoors brings a modern look and feel to this unique and affordable downtown Denver hotel. The Holiday Inn Express is Denver's newest premier hotel. Connected to our historic sister-property, the Brown Palace Hotel and Spa, the Holiday Inn Express features 231 guest rooms and suites, Complimentary Breakfast, Complimentary Wi-Fi, Valet Parking, state-of-the-art Fitness Center, and located in the heart of the city. ... more less
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- Also Known As:
- Comfort Inn Downtown Hotel Denver
- Comfort Inn Denver
- Denver Comfort Inn